Senior Executive - CRM Applications (3-6 yrs)

Key responsibilities :

- Closely working with business SPOCs from different departments/regions (like Customer Centricity, Sales) for executing business needs

- Having good understanding of CRM system's fundamentals ; Lead the development of a CRM and other application(s) framework and related artefacts, governance, and process

- Provides subject matter expertise and a high level of internal consulting support on the analysis, design, programming, debugging, modification, and maintenance of software enhancements and/or new products

- Interact with users to define system requirements and/or necessary modifications.

- Manage a team of new and experienced support staff, technical vendor and developers in an agile approach methodology to delivering defect resolutions and enhancements

- Provide mentoring, coaching guidance to CRM support team and implementer

- Develop trust and build effective working relationships through respectful, collaborative engagement across the business

- Foster an innovative culture with an eye toward agility, being proactive and outward communication

- Bringing Innovative ideas and manage knowledge across GPL; Conduct research focused on identifying emerging technology solutions and trends

- Good experience in managing IT vendor for application support and development

Who are we looking for :

Education :

- Graduates / Post Graduates with 3 - 6 years of relevant experience.

Experience :

- Managing CRM framework for GPL IT (Salesforce or other CRM product)

- A minimum three years of management / systems integration experience related to application support, development, delivery, change management within diverse industries

Demonstrated ability to understand, analyze and diagnose the root cause of issues; evaluate and implement solutions

- Managing application support and enhancement for application users

Skills :

- Excellent verbal and written communication skills required

- Strong interpersonal skills; good team player with the ability to build relationships.

- Flexible, multi-tasking person with high energy who functions well in a fast-paced environment.

- Able to manage multiple priorities and meet deadlines through effective time management.

- Strong analytical skills and detail orientation