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Aparna Constructions and Estates
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Aparna Constructions and Estates CRM Executive Interview Questions and Answers
Aparna Constructions and Estates CRM Executive Interview Experiences
2 interviews found
Anonymous
Interview Questionnaire
2 Questions
- Q1. What is the key quality that a CRM executive should have ??
- Ans.
The key quality that a CRM executive should have is strong communication skills.
Strong communication skills are essential for a CRM executive to effectively interact with customers, colleagues, and stakeholders.
CRM executives need to be able to clearly convey information, listen actively, and resolve conflicts.
They should be able to articulate complex ideas in a simple and understandable manner.
Effective communication ...
- Q2. How to handle a frustrated customer
- Ans.
To handle a frustrated customer, listen actively, empathize, apologize, offer a solution, and follow up.
Listen actively to understand the customer's concerns and frustrations.
Empathize with the customer by acknowledging their emotions and showing understanding.
Apologize sincerely for any inconvenience or negative experience they have had.
Offer a solution or options to resolve the issue and meet their needs.
Follow up wi...
I applied via Naukri.com and was interviewed in Apr 2021. There were 4 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Personal introduction about previous job
- Q2. They check the patience
- Q3. And asked about our confidential skills
- Q4. And about our habits
Interview Preparation Tips
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Interview questions from similar companies
I applied via Company Website and was interviewed in Oct 2023. There were 4 interview rounds.
(2 Questions)
- Q1. With regards to Job stability
- Q2. Understanding of Customer service
(2 Questions)
- Q1. Customer service scenario
- Ans.
Handling a customer complaint about a delayed delivery
Apologize for the inconvenience caused
Investigate the reason for the delay
Offer a solution or compensation
Ensure the customer is satisfied with the resolution
- Q2. Post sales service related task
(1 Question)
- Q1. Excel and Microsoft related questions
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.
(1 Question)
- Q1. Pls go through your resume , they wont ask more than your resume
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Sep 2023. There were 3 interview rounds.
Customer Relationship Manager
(5 Questions)
- Q1. Digital Marketing Executive
- Q2. Digital Marketing
- Q3. Business Management
- Q4. Customer Relationship Management
- Q5. Advertisement Online
Interview Preparation Tips
Selected
I appeared for an interview in Jul 2024.
(2 Questions)
- Q1. Relevant experience
- Q2. Salary expectation
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed before Dec 2019. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. They would ask a basic questions and your experienced related from your past company. Nothing on higher end questions
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Jul 2024. There were 2 interview rounds.
General awareness communication
(2 Questions)
- Q1. Based on Job applied
- Q2. Based on job description
Interview Preparation Tips
Selected
I applied via Campus Placement and was interviewed in Feb 2024. There was 1 interview round.
(2 Questions)
- Q1. About certificates in real estates
- Q2. More typical questions like tell me about yourself, why lodha, and HR things
(2 Questions)
- Q1. Where do you see yourself 5 years from now?
- Q2. Why you want to join the company?
Interview Preparation Tips
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Aparna Constructions and Estates CRM Executive Reviews and Ratings
based on 2 reviews
Rating in categories
|
Assistant Engineer
196
salaries
|  ₹2.5 L/yr - ₹6 L/yr |
|
Junior Engineer
104
salaries
| ₹2 L/yr - ₹5 L/yr |
|
Senior Engineer
99
salaries
| ₹4.2 L/yr - ₹9.2 L/yr |
|
Engineer
87
salaries
| ₹3.8 L/yr - ₹7.5 L/yr |
|
Assistant Engineer - Civil
80
salaries
| ₹2.8 L/yr - ₹5.3 L/yr |
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