HCLTech Interview Questions, Process, and Tips for Experienced

Active Directory is a directory service developed by Microsoft for Windows domain networks.

• Centralized database for managing network resources

• Stores information about users, computers, and other network objects

• Allows for authentication and authorization of users

• Enables administrators to assign policies, deploy software, and apply updates

• Example: Creating user accounts, managing group policies

Active Directory Users and Computers is a Microsoft Management Console snap-in that allows administrators to manage users, groups, computers, and organizational units in a Windows domain environment.

• Allows administrators to create, delete, and manage user accounts

• Enables administrators to create and manage security groups

• Provides the ability to manage computer accounts and organizational units

• Allows for delegation of a

Creating users and groups in Active Directory involves using tools like Active Directory Users and Computers.

• Open Active Directory Users and Computers tool

• Navigate to the appropriate organizational unit (OU)

• Right-click on the OU and select 'New' -> 'User' or 'Group'

• Fill in the required user or group information such as name, username, password, etc.

• Click 'OK' to create the user or group

Enabling and disabling users in Active Directory involves using the Active Directory Users and Computers tool.

• Open Active Directory Users and Computers tool

• Locate the user account to enable/disable

• Right-click on the user account and select 'Enable Account' or 'Disable Account'

• Click 'Apply' to save the changes

A Distribution List in Exchange Server is a group of email recipients that can be addressed as a single recipient.

• Used to send emails to multiple recipients at once

• Can be created and managed by users or administrators

• Can include both internal and external email addresses

• Can be used for sending newsletters, announcements, etc.

A shared mailbox in Exchange Server is a mailbox that multiple users can access to send and receive emails.

• Allows multiple users to access the same mailbox

• Users can send and receive emails on behalf of the shared mailbox

• Useful for departments or teams to manage a common email address

• Can be set up with permissions to control access levels

Group Policy in Active Directory is applied through a hierarchical process based on site, domain, and organizational unit levels.

• Group Policy objects (GPOs) are created and linked to sites, domains, or organizational units in Active Directory.

• The order of precedence for applying Group Policy is Local, Site, Domain, and Organizational Unit.

• Group Policy settings are inherited from parent containers to child containers un...read more

GPOs are applied in the following order: Local, Site, Domain, OU. The last applied GPO takes precedence.

• Local GPOs are applied first

• Site GPOs are applied next

• Domain GPOs are applied after Site GPOs

• OU GPOs are applied last and take precedence over others

• The last applied GPO takes precedence in case of conflicting settings

WMI in GPO allows administrators to manage Windows settings and resources through a centralized interface.

• WMI is a set of extensions to the Windows Driver Model that provides an operating system interface through which instrumented components provide information and notification.

• In GPO, WMI filters can be used to apply policies based on specific conditions, such as hardware or software configurations.

• Administrators can...read more

Distribution list is used for sending emails to a group of people, while a shared mailbox is used for multiple users to access and send emails from a single email address.

• Distribution list is a group email address that sends emails to multiple recipients.

• Shared mailbox is an email address that multiple users can access and send emails from.

• Distribution list is mainly used for broadcasting emails to a group of people.

• Sh...read more

E1, E3, and E5 plans in Microsoft Office 365 differ in features and pricing.

• E1 plan includes basic Office applications and online services.

• E3 plan includes advanced Office applications, email hosting, and online services.

• E5 plan includes all features of E3 plus advanced security and compliance tools.

• E5 plan is the most expensive among the three plans.

Cloud storage is stored on remote servers accessed over the internet, while on-premises storage is stored locally within an organization's physical location.

• Cloud storage is accessed over the internet, providing flexibility and scalability.

• On-premises storage is physically located within an organization's premises, providing more control over data security.

• Cloud storage is typically managed by a third-party provider, w...read more

An administrative role can be assigned to a user in Active Directory by using the Active Directory Users and Computers tool.

• Open Active Directory Users and Computers tool

• Locate the user to whom you want to assign the administrative role

• Right-click on the user and select Properties

• Go to the Member Of tab

• Click Add and enter the name of the administrative group

• Click OK to save the changes

Active Directory is a directory service developed by Microsoft for Windows domain networks.

• Centralized database for managing network resources

• Stores information about users, computers, and other network objects

• Allows for authentication and authorization of users

• Enables single sign-on for users across multiple applications

• Supports group policies for managing security and access control

ADDS is a service provided by Microsoft Windows Server for managing users, computers, and resources in a network.

• ADDS is a directory service used to store information about network resources such as users, groups, and computers.

• It allows administrators to manage and secure resources within a network.

• ADDS uses a hierarchical structure with domains, trees, and forests to organize network resources.

• It provides features li...read more

A database schema is a blueprint that defines the structure of a database, including tables, fields, relationships, and constraints.

• Defines the organization of data into tables and columns

• Specifies relationships between tables

• Includes constraints to enforce data integrity

• Can be represented visually using diagrams

• Example: In a library database schema, there may be tables for books, authors, and borrowers with relationsh

The object management system in Active Directory is used to organize and manage objects such as users, groups, and computers within the directory.

• Allows for centralized management of objects within the directory

• Enables administrators to create, modify, and delete objects

• Helps in organizing objects into logical containers for easier management

• Facilitates delegation of administrative tasks to specific users or groups

• Supp...read more

I applied for this job by submitting an online application through the company's career portal.

• Visited company's website and navigated to the careers section

• Filled out the online application form with my personal and professional details

• Uploaded my resume and cover letter as required documents

• Received confirmation email after submitting the application

In my last job, I was responsible for managing a team of specialists, overseeing project timelines, and ensuring quality control.

• Managed a team of specialists to ensure project completion

• Oversaw project timelines and deadlines

• Ensured quality control measures were implemented and followed

• Collaborated with other departments to meet project goals

Yes, I am comfortable working in a rotational shift.

• I have previous experience working in rotational shifts and have adapted well to the schedule.

• I understand the importance of flexibility in the workplace and am willing to adjust my schedule as needed.

• I am able to maintain a healthy work-life balance even with a rotational shift.

• I am aware of the potential challenges of working in different shifts and have strategies

I use tools like remote desktop software, ticketing systems, and knowledge bases to support various applications such as Microsoft Office, antivirus software, and VPN clients.

• Remote desktop software (e.g. TeamViewer, AnyDesk)

• Ticketing systems (e.g. ServiceNow, Jira)

• Knowledge bases (e.g. Confluence, SharePoint)

• Applications like Microsoft Office, antivirus software, VPN clients

ITSM stands for Information Technology Service Management. Incident management deals with resolving unplanned interruptions to services. Service request management handles planned service requests. Change management involves controlling changes to IT systems.

• ITSM is a framework that helps organizations manage their IT services efficiently.

• Incident management focuses on restoring normal service operation as quickly as p...read more

I prioritize and escalate critical operational issues to ensure timely resolution and minimal impact on operations.

• Quickly assess the severity and impact of the issue

• Communicate with relevant stakeholders to gather information and coordinate response

• Follow established protocols and procedures for handling critical incidents

• Escalate to higher levels of support or management as needed

• Provide regular updates on the status

I handle a variety of technical issues related to software, hardware, network connectivity, and user account access.

• Troubleshooting software applications for errors or bugs

• Resolving hardware malfunctions or issues

• Assisting with network connectivity problems

• Resetting passwords and troubleshooting user account access

• Providing technical support for various IT systems and tools

AHT is the total time spent on a call including ACW, while ACW is the time spent after the call ends. FCR is the percentage of calls resolved on the first attempt.

• AHT includes the time spent talking to the customer and the time spent on ACW, while ACW is the time spent after the call ends for wrap-up tasks.

• For example, if a call lasts 10 minutes and the ACW is 2 minutes, the AHT would be 12 minutes.

• FCR is the percentag...read more

Tickets are prioritized based on impact, urgency, and customer importance before SLA.

• Tickets are categorized based on impact, urgency, and customer importance.

• High impact issues with urgent resolution needs are given top priority.

• Customer importance may also play a role in prioritization.

• Regular reviews and updates are done to ensure tickets are prioritized correctly.

• Automated ticketing systems may help in prioritizing

Methods are functions within a class that define behavior, while constructors are special methods used to initialize objects.

• Methods are used to perform actions or operations within a class.

• Constructors are special methods used to initialize objects when they are created.

• Methods can have return types and parameters, while constructors do not have return types and have the same name as the class.

• Example: Method 'calcula...read more

An interface in automation testing refers to the point of interaction between two systems or components.

• An interface defines the methods that a class must implement, without specifying how they are implemented.

• Interfaces allow for loose coupling between different components, making it easier to change or update one without affecting the other.

• In automation testing, interfaces are used to interact with the application u...read more

The final keyword in Java can be used to declare constants, prevent method overriding, and prevent inheritance.

• To declare constants in Java

• To prevent method overriding in Java

• To prevent inheritance in Java

Polymorphism is the ability of a function or method to behave differently based on the object it is acting upon.

• Polymorphism allows objects of different classes to be treated as objects of a common superclass.

• It enables a single interface to represent multiple data types.

• Examples include method overloading and method overriding in object-oriented programming.

Inheritance is a concept in object-oriented programming where a class inherits properties and behaviors from another class.

• Types of inheritance: single inheritance, multiple inheritance, multilevel inheritance, hierarchical inheritance

• Example: Class B inherits from Class A, Class C inherits from Class B, creating a multilevel inheritance

• Example: Class D inherits from Class A and Class B, demonstrating multiple inherita