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HCLTech IT Service Desk Analyst Interview Questions, Process, and Tips
Updated
7 Dec 2024
Top HCLTech IT Service Desk Analyst Interview Questions and Answers
- Q1. What is IP address and how many classes are there in IPv4 addressing mode and what are there ranges?
- Q2. Have you heard about OSI reference model? How many layers are there in OSI model? Explain any 3 layers.
- Q3. What is ITIL? What is difference between Incident and service request?
3 HCLTech IT Service Desk Analyst Interview Experiences
22 questions found
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Popular
Anonymous
I applied via Naukri.com and was interviewed in May 2022.
4 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
HR Round (8 Questions)
- Q1. Tell me about your self? View Answers (15)
- Q2. What is your current job profile and how day starts over here? View Answers (3)
- Q3. What's your current location? View Answers (4)
- Q4. Are you comfortable to work in rotational shifts? View Answers (3)
- Q5. What skills do you have? View Answers (1)
- Q6. Do you know about ticketing tools? View Answers (3)
- Q7. What are you job responsibilities in the current organization? View Answers (1)
- Q8. Why you are looking for a job change? View Answers (1)
3
Technical Round (9 Questions)
- Q1. Do you know what is BSOD and how to resolve it? View Answers (2)
- Q2. What is IP address and how many classes are there in IPv4 addressing mode and what are there ranges? View Answers (7)
- Q3. Name and Explain types of Network? View Answers (3)
- Q4. Have you heard about OSI reference model? How many layers are there in OSI model? Explain any 3 layers. View Answers (6)
- Q5. How we can find IP address of a system? View Answers (2)
- Q6. Do you know how to configure Outlook? View Answers (1)
- Q7. What is Active Directory and What are its uses? View Answers (3)
- Q8. Do you how to create and manage Users and Groups? View Answers (2)
- Q9. What is ITIL? What is difference between Incident and service request? View Answers (3)
4
Aptitude Test Round
Aptitude test was a online test of 30 minutes to test listening, typing, speaking, writing, grammar and sentence forming ability. It was to test communication.
Interview Preparation Tips
Topics to prepare for HCLTech IT Service Desk Analyst interview:
- Computer Networking
- Troubleshooting
- Computer Hardware
- Computer Software
- Operating Systems
- Programming
Skills evaluated in this interview
Interview experience
Good
Difficulty level
-
Duration
-
Result
Selected
3 Interview Rounds
1
Technical Round (2 Questions)
- Q1. Most asked from resume how to do outlook configuration? Add Answer
- Q2. What are the works and tools which you use in your organisation? View Answers (1)
2
English test versant Round (1 Question)
- Q1. Basic English listening and speaking skills checks should be carefully listen and speak it's easy but be careful Add Answer
3
HR Round (1 Question)
- Q1. Salary negotiation Add Answer
Get interview-ready with top interview questions
Interview experience
Good
Difficulty level
Moderate
Duration
2-4 weeks
Result
Not Selected
I applied via LinkedIn and was interviewed in Dec 2023.
1 Interview Round
1
HR Round (1 Question)
- Q1. Tell me about your previous job experience with details View Answers (1)
What people are saying about HCLTech
View All
a manager
1w
Changing domain a good idea?
I've got 5+ yrs of presales experience in Financial Services domain. Building more domain experience thru courses too. Working in latest tech - Cloud, GenAI etc.
Got an offer in telecom, manufacturing - same presales role though with a decent hike. Also would be working in these techs only because this is the market now.
Would changing the domain be a good idea now?
Got a question about HCLTech?
Ask anonymously on communities.
Interview questions from similar companies
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Not Selected
I applied via Naukri.com and was interviewed in May 2024.
2 Interview Rounds
1
Aptitude Test Round
30 question reasoning
2
HR Round (2 Questions)
- Q1. Tell me about yourself Introduction Add Answer
- Q2. Situation based questions Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Good interview
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
No response
I applied via Naukri.com and was interviewed in May 2024.
1 Interview Round
1
HR Round (2 Questions)
- Q1. Self introduction Add Answer
- Q2. Talk on any destination View Answers (1)
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Company Website and was interviewed in Jul 2023.
1 Interview Round
1
One-on-one Round (5 Questions)
- Q1. Explain your self
what is your goal
Why you are selecting this Add Answer
- Q2. What is your previous experience Add Answer
- Q3. Why your left that one Add Answer
- Q4. What is your favorite Add Answer
- Q5. What is your native place View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Good experience
Knowledge
Interest
Capability
Knowledge
Interest
Capability
Ayush Dhyani
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
Technical Round (2 Questions)
- Q1. What is bsod error View Answers (1)
- Q2. Bsod is blue screen error View Answers (1)
Skills evaluated in this interview
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
Aptitude Test Round
Verbal logical quantitative
3
Technical Round (1 Question)
- Q1. Tel me about youself. Add Answer
I applied via Recruitment Consulltant and was interviewed in May 2022.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
Technical Round (1 Question)
- Q1. About your old experience and your ticket tool skills Add Answer
3
HR Round (1 Question)
- Q1. Discuss with Team Manager for an location and salary structure Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Keep real and provide original details rest of things work fone
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Gmail and was interviewed before Sep 2022.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2
One-on-one Round (2 Questions)
- Q1. Basic questions on types of vpn, SQL, and degree related Add Answer
- Q2. There are many types of vpn . View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Nothing much , all ticketing work and giving tech support .
Skills evaluated in this interview
HCLTech Interview FAQs
How many rounds are there in HCLTech IT Service Desk Analyst interview?
HCLTech interview process usually has 2-3 rounds. The most common rounds in the HCLTech interview process are HR, Technical and Resume Shortlist.
What are the top questions asked in HCLTech IT Service Desk Analyst interview?
Some of the top questions asked at the HCLTech IT Service Desk Analyst interview -
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People are getting interviews through
based on 2 HCLTech interviews
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100%
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Confidence
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Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
Join HCLTech Find your spark and discover what drives you forward
IT Service Desk Analyst Interview Questions from Similar Companies
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HCLTech IT Service Desk Analyst Reviews and Ratings
based on 17 reviews
Rating in categories
|
Software Engineer
22.7k
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|  ₹1.2 L/yr - ₹8 L/yr |
|
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| ₹7 L/yr - ₹25 L/yr |
|
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| ₹4 L/yr - ₹17 L/yr |
|
Lead Engineer
15.2k
salaries
| ₹4.2 L/yr - ₹14 L/yr |
|
Analyst
13.7k
salaries
| ₹0.8 L/yr - ₹6.5 L/yr |
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