What is ITIL? What is difference between Incident and service request?

Question

Accepted Answer

ITIL is a framework for IT service management. Incident is an unplanned interruption while service request is a planned request.

ITIL stands for Information Technology Infrastructure Library
It is a framework for IT service management
It provides guidelines for delivering IT services efficiently and effectively
Incident is an unplanned interruption to an IT service or a reduction in the quality of an IT service
Service request is a formal request from a user for something to be provided
Examples of service requests include password reset, software installation, and hardware replacement

Accepted Answer

ITIL (Information Technology Infrastructure Library), it is a framework for IT service management.
1. Incident (is an unplanned event that disturbs the quality of service operations, needs immediate attention to restore normal service operation) ex:- hardware failure, software crash.
2. Service request ( IT is a formal request from the user) ex:- software install, documentation, access permissions etc.

Accepted Answer

ITIL is a framework for IT service management. Incident is an unplanned interruption while service request is a planned request.

ITIL stands for Information Technology Infrastructure Library

It is a framework for IT service management

It provides guidelines for delivering IT services efficiently and effectively

Incident is an unplanned interruption to an IT service or a reduction in the quality of an IT service

Service request is a formal request from a user for something to be provided

Examples of service requests include password reset, software installation, and hardware replacement

What is ITIL? What is difference between Incident and service request?

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