What are you job responsibilities in the current organization?

Question

Accepted Answer

As an IT Service Desk Analyst, my job responsibilities in the current organization include providing technical support to end-users, troubleshooting hardware and software issues, and documenting incidents and resolutions.

Providing technical support to end-users
Troubleshooting hardware and software issues
Documenting incidents and resolutions
Responding to user inquiries and resolving problems via phone, email, or chat
Escalating complex issues to appropriate teams
Maintaining knowledge base articles for self-help
Assisting with user onboarding and offboarding processes
Collaborating with other IT teams to resolve issues
Monitoring and managing IT service requests and tickets
Participating in IT projects and initiatives

What are you job responsibilities in the current organization?

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