Wipro IT Service Desk Analyst Interview Questions and Answers

Q1. What is exchange server
Ans. 
Exchange Server is a Microsoft email server solution that provides email, calendar, contacts, and task management functionalities.
• Microsoft email server solution

• Provides email, calendar, contacts, and task management

• Used for communication and collaboration within organizations
Answered by AI
Add your answer
Q2. What is OST and PST
Ans. 
OST and PST are file formats used by Microsoft Outlook to store email data.
• OST stands for Outlook Offline Storage Table and is used for offline access to email data.

• PST stands for Personal Storage Table and is used to store email data locally on a user's computer.

• OST files are typically used in conjunction with Exchange Server for offline access to emails.

• PST files can be imported/exported to backup or transfer email d
Answered by AI
Add your answer

Q1. Salary discusion
Add your answer
Q2. Explain about you
Ans. 
I am a dedicated IT professional with strong problem-solving skills and a passion for helping others.
• Over 5 years of experience in IT support roles

• Proficient in troubleshooting hardware and software issues

• Excellent communication skills for assisting users remotely or in person

• Certified in ITIL Foundation for IT Service Management
Answered by AI
Add your answer

30 question reasoning

Q1. Tell me about yourself Introduction
Add your answer
Q2. Situation based questions
Add your answer

Q1. Self introduction
Add your answer
Q2. Talk on any destination
Ans. 
I would like to talk about the beautiful city of Paris.
• Paris is the capital city of France

• Known for its iconic landmarks such as the Eiffel Tower and Louvre Museum

• Famous for its delicious cuisine and fashion scene

• Rich in history and culture with many art galleries and theaters

• Popular tourist destination with millions of visitors each year
Answered by AI
Add your answer

Q1. What is bsod error
Ans. 
BSOD stands for Blue Screen of Death, a Windows operating system error screen displayed when a system encounters a critical error.
• BSOD is a stop error screen that appears when the Windows operating system encounters a critical error and cannot recover.

• It usually includes a specific error code and a message indicating the cause of the error.

• Common causes of BSOD errors include hardware failures, driver issues, and softw...read more
Answered by AI
Add your answer
Q2. Bsod is blue screen error
Ans. 
BSOD stands for Blue Screen of Death, an error message displayed on Windows systems when a fatal system error occurs.
• BSOD is a common error message displayed on Windows systems when a fatal system error occurs

• It usually includes a stop code that can help identify the cause of the error

• BSOD can be caused by hardware issues, driver problems, or software conflicts
Answered by AI
Add your answer

Verbal logical quantitative

Q1. Tel me about youself.
Add your answer

Q1. About your old experience and your ticket tool skills
Add your answer

Q1. Discuss with Team Manager for an location and salary structure
Add your answer

Q1. Tell me about your previous job experience with details
Ans. Explain about it with good details with proper English
Answered Anonymously
Add your answer