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Wipro IT Service Desk Analyst Interview Questions and Answers

Updated 4 Sep 2023

2 interviews found

Sort by: Popular
Interview experience
4
 Good
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Gmail and was interviewed before Sep 2022.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

One-on-one Round (2 Questions)

  • Q1. Basic questions on types of vpn, SQL, and degree related
  • Q2. There are many types of vpn .

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing much , all ticketing work and giving tech support .

Skills evaluated in this interview

IT Service Desk Analyst Interview Questions

user image Anonymous

posted on 14 Aug 2023

Interview experience
5
 Excellent
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Company Website and was interviewed in Jul 2023.

1 Interview Round

1

One-on-one Round (5 Questions)

  • Q1. Explain your self what is your goal Why you are selecting this
  • Q2. What is your previous experience
  • Q3. Why your left that one
  • Q4. What is your favorite
  • Q5. What is your native place

Interview Preparation Tips

Interview preparation tips for other job seekers - Good experience
Knowledge
Interest
Capability

Interview questions from similar companies

Interview experience
4
 Good
Difficulty level
 -
Duration
 -
Result
Selected  Selected

3 Interview Rounds

1

Technical Round (2 Questions)

  • Q1. Most asked from resume how to do outlook configuration?
  • Q2. What are the works and tools which you use in your organisation?
2

English test versant Round (1 Question)

  • Q1. Basic English listening and speaking skills checks should be carefully listen and speak it's easy but be careful
3

HR Round (1 Question)

  • Q1. Salary negotiation
Interview experience
5
 Excellent
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
 Not Selected

I applied via Naukri.com and was interviewed in May 2024.

2 Interview Rounds

1

Aptitude Test Round

30 question reasoning

2

HR Round (2 Questions)

  • Q1. Tell me about yourself Introduction
  • Q2. Situation based questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Good interview
Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
 No response

I applied via Naukri.com and was interviewed in May 2024.

1 Interview Round

1

HR Round (2 Questions)

  • Q1. Self introduction
  • Q2. Talk on any destination
Interview experience
5
 Excellent
Difficulty level
 -
Duration
 -
Result
 -

1 Interview Round

1

Technical Round (2 Questions)

  • Q1. What is bsod error
  • Q2. Bsod is blue screen error

Skills evaluated in this interview

Interview experience
4
 Good
Difficulty level
 Moderate
Duration
 2-4 weeks
Result
 Not Selected

I applied via LinkedIn and was interviewed in Dec 2023.

1 Interview Round

1

HR Round (1 Question)

  • Q1. Tell me about your previous job experience with details
Interview experience
5
 Excellent
Difficulty level
 -
Duration
 -
Result
 -

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

Aptitude Test Round

Verbal logical quantitative

3

Technical Round (1 Question)

  • Q1. Tel me about youself.

I applied via Naukri.com and was interviewed in May 2022.

4 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2

HR Round (8 Questions)

  • Q1. Tell me about your self?
  • Q2. What is your current job profile and how day starts over here?
  • Q3. What's your current location?
  • Q4. Are you comfortable to work in rotational shifts?
  • Q5. What skills do you have?
  • Q6. Do you know about ticketing tools?
  • Q7. What are you job responsibilities in the current organization?
  • Q8. Why you are looking for a job change?
3

Technical Round (9 Questions)

  • Q1. Do you know what is BSOD and how to resolve it?
  • Q2. What is IP address and how many classes are there in IPv4 addressing mode and what are there ranges?
  • Q3. Name and Explain types of Network?
  • Q4. Have you heard about OSI reference model? How many layers are there in OSI model? Explain any 3 layers.
  • Q5. How we can find IP address of a system?
  • Q6. Do you know how to configure Outlook?
  • Q7. What is Active Directory and What are its uses?
  • Q8. Do you how to create and manage Users and Groups?
  • Q9. What is ITIL? What is difference between Incident and service request?
4

Aptitude Test Round

Aptitude test was a online test of 30 minutes to test listening, typing, speaking, writing, grammar and sentence forming ability. It was to test communication.

Interview Preparation Tips

Topics to prepare for HCLTech IT Service Desk Analyst interview:
  • Computer Networking
  • Troubleshooting
  • Computer Hardware
  • Computer Software
  • Operating Systems
  • Programming
Interview preparation tips for other job seekers - First of all prepare for your job profile thoroughly. Know well about your jobs role and responsibilities. Be Confident and be loyal to your self. If you don't know about something tell politely to the interviewer that I don't know and assure them you will find out about this. In last don't forget this is not the last company you have been interviewed for so don't take any kind of stress.

Skills evaluated in this interview

I applied via Recruitment Consulltant and was interviewed in May 2022.

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2

Technical Round (1 Question)

  • Q1. About your old experience and your ticket tool skills
3

HR Round (1 Question)

  • Q1. Discuss with Team Manager for an location and salary structure

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep real and provide original details rest of things work fone

Wipro Interview FAQs

How many rounds are there in Wipro IT Service Desk Analyst interview?
Wipro interview process usually has 2 rounds. The most common rounds in the Wipro interview process are Resume Shortlist and One-on-one Round.
What are the top questions asked in Wipro IT Service Desk Analyst interview?

Some of the top questions asked at the Wipro IT Service Desk Analyst interview -

  1. There are many types of vp...read more
  2. Basic questions on types of vpn, SQL, and degree rela...read more

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Wipro IT Service Desk Analyst Salary
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₹2 L/yr - ₹7.6 L/yr
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Wipro IT Service Desk Analyst Reviews and Ratings

based on 11 reviews

3.0/5

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2.7

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3.0

Work-Life balance

2.7

Salary & Benefits

3.1

Job Security

3.0

Company culture

2.6

Promotions/Appraisal

2.9

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