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HCLTech IT Service Desk Analyst Interview Questions, Process, and Tips for Experienced
Updated
19 Jun 2022
1 HCLTech IT Service Desk Analyst Interview Experience for Experienced
17 questions found
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Anonymous
I applied via Naukri.com and was interviewed in May 2022.
4 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
HR Round (8 Questions)
- Q1. Tell me about your self? View Answers (15)
- Q2. What is your current job profile and how day starts over here? View Answers (3)
- Q3. What's your current location? View Answers (4)
- Q4. Are you comfortable to work in rotational shifts? View Answers (3)
- Q5. What skills do you have? View Answers (1)
- Q6. Do you know about ticketing tools? View Answers (3)
- Q7. What are you job responsibilities in the current organization? View Answers (1)
- Q8. Why you are looking for a job change? View Answers (1)
3
Technical Round (9 Questions)
- Q1. Do you know what is BSOD and how to resolve it? View Answers (2)
- Q2. What is IP address and how many classes are there in IPv4 addressing mode and what are there ranges? View Answers (7)
- Q3. Name and Explain types of Network? View Answers (3)
- Q4. Have you heard about OSI reference model? How many layers are there in OSI model? Explain any 3 layers. View Answers (6)
- Q5. How we can find IP address of a system? View Answers (2)
- Q6. Do you know how to configure Outlook? View Answers (1)
- Q7. What is Active Directory and What are its uses? View Answers (3)
- Q8. Do you how to create and manage Users and Groups? View Answers (2)
- Q9. What is ITIL? What is difference between Incident and service request? View Answers (3)
4
Aptitude Test Round
Aptitude test was a online test of 30 minutes to test listening, typing, speaking, writing, grammar and sentence forming ability. It was to test communication.
Interview Preparation Tips
Topics to prepare for HCLTech IT Service Desk Analyst interview:
- Computer Networking
- Troubleshooting
- Computer Hardware
- Computer Software
- Operating Systems
- Programming
Skills evaluated in this interview
What people are saying about HCLTech
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a manager
1w
Changing domain a good idea?
I've got 5+ yrs of presales experience in Financial Services domain. Building more domain experience thru courses too. Working in latest tech - Cloud, GenAI etc.
Got an offer in telecom, manufacturing - same presales role though with a decent hike. Also would be working in these techs only because this is the market now.
Would changing the domain be a good idea now?
Got a question about HCLTech?
Ask anonymously on communities.
Interview questions from similar companies
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Company Website and was interviewed in Jul 2023.
1 Interview Round
1
One-on-one Round (5 Questions)
- Q1. Explain your self
what is your goal
Why you are selecting this Add Answer
- Q2. What is your previous experience Add Answer
- Q3. Why your left that one Add Answer
- Q4. What is your favorite Add Answer
- Q5. What is your native place View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Good experience
Knowledge
Interest
Capability
Knowledge
Interest
Capability
Ayush Dhyani
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
Technical Round (2 Questions)
- Q1. What is bsod error View Answers (1)
- Q2. Bsod is blue screen error View Answers (1)
Skills evaluated in this interview
I applied via Recruitment Consulltant and was interviewed in May 2022.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
Technical Round (1 Question)
- Q1. About your old experience and your ticket tool skills Add Answer
3
HR Round (1 Question)
- Q1. Discuss with Team Manager for an location and salary structure Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Keep real and provide original details rest of things work fone
Kushagra Pandey
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Recruitment Consulltant and was interviewed in Sep 2024.
3 Interview Rounds
1
HR Round (2 Questions)
- Q1. Name & bio & education Add Answer
- Q2. Future goals & achievements. View Answers (1)
2
Technical Round (2 Questions)
- Q1. What is dhcp ? View Answers (1)
- Q2. How to boot a new laptop View Answers (1)
3
Technical Round (2 Questions)
- Q1. Networking question about class a - e Add Answer
- Q2. Tricky question about topology Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Prepare from 99guru , it’s very easy to crack
Skills evaluated in this interview
Sonali Jadhav
Interview experience
Good
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
Technical Round (1 Question)
- Q1. Difference between pst and ost View Answers (1)
Interview experience
Bad
Difficulty level
-
Duration
More than 8 weeks
Result
-
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
Technical Round (2 Questions)
- Q1. What is bsod?
What is networking?
What is pst and ost fills?
How using ost pst fills?
What is out look?
Some off questions etc View Answers (1)
- Q2. What is printer? View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Ghvc
Skills evaluated in this interview
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Naukri.com and was interviewed in Mar 2023.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2
One-on-one Round (2 Questions)
- Q1. All over questions desk Stop support related Add Answer
- Q2. Job related to desktop software testing Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - All werok from hardly certificate in company and good quality werok from company
I applied via Naukri.com and was interviewed in Mar 2022.
2 Interview Rounds
1
HR Round (8 Questions)
- Q1. What are your salary expectations? Add Answer
- Q2. What is your family background? Add Answer
- Q3. Share details of your previous job. Add Answer
- Q4. Why should we hire you? Add Answer
- Q5. Why are you looking for a change? Add Answer
- Q6. Where do you see yourself in 5 years? Add Answer
- Q7. What are your strengths and weaknesses? Add Answer
- Q8. Tell me about yourself. Add Answer
2
One-on-one Round (1 Question)
- Q1. VPN related Outlook Related What is DNS what is DHCP how add network printer what is blue screen error scanner issues Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confidence with your answers
I applied via Naukri.com and was interviewed in Sep 2021.
1 Interview Round
Interview Questions
- Q1. What is imap, or pop3
View Answers (2)
- Q2. What is outlook
View Answers (1)
- Q3. What is safe mode
View Answers (1)
- Q4. System slowness
Add Answer
- Q5. Why we create pst file
View Answers (1)
- Q6. What is tcp /udp
View Answers (1)
- Q7. How to install operating system
View Answers (2)
Interview Preparation Tips
Interview preparation tips for other job seekers - These are most important questions for desktop supporter
Skills evaluated in this interview
HCLTech Interview FAQs
How many rounds are there in HCLTech IT Service Desk Analyst interview for experienced candidates?
HCLTech interview process for experienced candidates usually has 4 rounds. The most common rounds in the HCLTech interview process for experienced candidates are Technical, Aptitude Test and Resume Shortlist.
What are the top questions asked in HCLTech IT Service Desk Analyst interview for experienced candidates?
Some of the top questions asked at the HCLTech IT Service Desk Analyst interview for experienced candidates -
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People are getting interviews through
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IT Service Desk Analyst Interview Questions from Similar Companies
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HCLTech IT Service Desk Analyst Reviews and Ratings
based on 17 reviews
Rating in categories
|
Software Engineer
22.7k
salaries
|  ₹1.2 L/yr - ₹8 L/yr |
|
Technical Lead
21.4k
salaries
| ₹7 L/yr - ₹25 L/yr |
|
Senior Software Engineer
16k
salaries
| ₹4 L/yr - ₹17 L/yr |
|
Lead Engineer
15.2k
salaries
| ₹4.2 L/yr - ₹14 L/yr |
|
Analyst
13.7k
salaries
| ₹0.8 L/yr - ₹6.5 L/yr |
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