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Cognizant IT Service Desk Analyst Interview Questions and Answers

Updated 22 Oct 2023

Cognizant IT Service Desk Analyst Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Verbal logical quantitative

Round 3 - Technical 

(1 Question)

  • Q1. Tel me about youself.

Interview questions from similar companies

I was interviewed in Apr 2017.

Interview Questionnaire 

2 Questions

  • Q1. Java questions...
  • Q2. Tell me about urself and about us family and all
  • Ans. 

    I am a software developer with a passion for coding and problem-solving. My family is supportive and has always encouraged my career in tech.

    • Experienced software developer

    • Passionate about coding and problem-solving

    • Supportive family that encourages my career in tech

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: Easy questions are there
Duration: 1 hour
Total Questions: 90

Round: Group Discussion
Experience: 12 members are there only 9 got selected
Tips: Be confident in urself and specially work in Communication skills
Duration: 15 minutes

Round: Technical Interview
Experience: Asking all the concepts of Java like oops collections threads
Tips: Prepare well on Java

Round: HR Interview
Experience: Everything was Gud but due to my certificate problem I got rejected.. Otherwise everything is good.
Tips: Be confident

College Name: C. V. Raman College of Engineering

I was interviewed before Mar 2021.

Round 1 - Face to Face 

(3 Questions)

Round duration - 60 minutes
Round difficulty - Easy

This was an easy round which went really smooth.

  • Q1. 

    Nth Fibonacci Number Problem Statement

    Calculate the Nth term in the Fibonacci sequence, where the sequence is defined as follows: F(n) = F(n-1) + F(n-2), with initial conditions F(1) = F(2) = 1.

    Input:

    ...
  • Ans. 

    Calculate the Nth Fibonacci number efficiently using dynamic programming.

    • Use dynamic programming to store previously calculated Fibonacci numbers to avoid redundant calculations.

    • Start with base cases F(1) and F(2) as 1, then iteratively calculate F(n) using F(n-1) and F(n-2).

    • Ensure the input N is within the constraints 1 <= N <= 10000.

    • Example: For N = 5, the 5th Fibonacci number is 5 (1, 1, 2, 3, 5).

  • Answered by AI
  • Q2. 

    Prime Numbers Problem Statement

    Given a positive integer N, your task is to determine and return all prime numbers less than or equal to N.

    Input:

    N = 10

    Output:

    2 3 5 7

    Example:

    Input:
    N = 20
    Out...
  • Ans. 

    Implement a function to return all prime numbers less than or equal to a given positive integer N.

    • Create a function that takes a positive integer N as input

    • Iterate from 2 to N and check if each number is prime

    • Use a helper function to determine if a number is prime

    • Return an array of all prime numbers less than or equal to N

  • Answered by AI
  • Q3. What is a merge join in SQL?
  • Ans. 

    A merge join in SQL is a method of combining two sorted datasets by matching corresponding rows based on a specified condition.

    • Merge join is used when joining two large datasets that are already sorted.

    • It is more efficient than other join methods like nested loop join or hash join for sorted datasets.

    • The join condition must be an equality condition.

    • Example: SELECT * FROM table1 INNER JOIN table2 ON table1.id = table2.i

  • Answered by AI
Round 2 - HR 

Round duration - 30 minutes
Round difficulty - Easy

The round went excellent. I really enjoyed it. Just be confident about whatever you answer

Interview Preparation Tips

Eligibility criteriaAbove 7 CGPALarsen & Toubro Infotech (LTI) interview preparation:Topics to prepare for the interview - Database, Basic C/C++, Data Structures, Algorithms, System Design, Aptitude, OOPSTime required to prepare for the interview - 3 monthsInterview preparation tips for other job seekers

Tip 1 : Must do Previously asked Interview as well as Online Test Questions.
Tip 2 : Go through all the previous interview experiences from Codestudio and Leetcode.
Tip 3 : Do at-least 2 good projects and you must know every bit of them.

Application resume tips for other job seekers

Tip 1 : Have at-least 2 good projects explained in short with all important points covered.
Tip 2 : Every skill must be mentioned.
Tip 3 : Focus on skills, projects and experiences more.

Final outcome of the interviewSelected

Skills evaluated in this interview

I was interviewed before Mar 2021.

Round 1 - Face to Face 

(2 Questions)

Round duration - 60 minutes
Round difficulty - Easy

This round went well. Interview depends on your basic knowledge of C/C++.

  • Q1. 

    Matrix Multiplication Task

    Given two sparse matrices MAT1 and MAT2 of integers with dimensions 'N' x 'M' and 'M' x 'P' respectively, the goal is to determine the resulting matrix produced by their multipl...

  • Ans. 

    Implement a function to multiply two sparse matrices and return the resulting matrix.

    • Create a function that takes two sparse matrices as input and returns the resulting matrix after multiplication

    • Iterate through the non-zero elements of the matrices to perform the multiplication efficiently

    • Handle the edge cases such as empty matrices or matrices with all zero elements

    • Ensure the dimensions of the matrices are compatible

  • Answered by AI
  • Q2. 

    Problem: Count Even or Odd in Array

    Tanmay and Rohit are best buddies. Tanmay gives Rohit a challenge involving an array of N natural numbers. The task is to perform and answer a series of queries on the ...

  • Ans. 

    Count the number of even or odd numbers in a range of an array based on given queries.

    • Create an array to store the input numbers.

    • Iterate through the queries and update or count even/odd numbers based on the query type.

    • Output the count of even or odd numbers for each query of type 1 or 2.

  • Answered by AI
Round 2 - HR 

Round duration - 30 minutes
Round difficulty - Easy

Typical HR round with behavioral problems.

Interview Preparation Tips

Eligibility criteriaAbove 7 CGPALarsen & Toubro Infotech (LTI) interview preparation:Topics to prepare for the interview - Data Structures, Algorithms, System Design, Aptitude, OOPSTime required to prepare for the interview - 3 monthsInterview preparation tips for other job seekers

Tip 1 : Must do Previously asked Interview as well as Online Test Questions.
Tip 2 : Go through all the previous interview experiences from Codestudio and Leetcode.
Tip 3 : Do at-least 2 good projects and you must know every bit of them.

Application resume tips for other job seekers

Tip 1 : Have at-least 2 good projects explained in short with all important points covered.
Tip 2 : Every skill must be mentioned.
Tip 3 : Focus on skills, projects and experiences more.

Final outcome of the interviewSelected

Skills evaluated in this interview

I was interviewed before Sep 2016.

Interview Questionnaire 

1 Question

  • Q1. It was an online technical test. Questions were related to ME outlook, mobile device management , Networking and many more

Interview Preparation Tips

Round: Grammar Round
Experience: It was a written English grammar test to analyse how grammatically sound you are.
Tips: Just revise your basic English grammar like prepositions verbs nd essay/paragraph writing

Round: COMMUNICATION SKILLS Round
Experience: In this round they ask you to speak something on the given topic or sometimes group discussion . Basically they test your vocabulary, your thought process, pronunciation, accent and above all confidence.
Tips: Be confident in whatever you speak. Remember if you get nervous you will need with your words .

Round: Technical Interview
Experience: This was an online test and it had 50 questions all objective types.
Tips: Be technically sound. You cannot Google them as these search engines are blocked

College Name: Babu Banarasi Das National Institute Of Technology And Management (BBDNITM)

Analyst Interview Questions & Answers

HCLTech user image Raj Hrithik

posted on 2 Sep 2017

I was interviewed in Jul 2017.

Interview Questionnaire 

1 Question

  • Q1. Experience summary and the roles

Interview Preparation Tips

Round: Test
Experience: I was allowed to write a test for 2hrs in that each headings seems to be different and also there is a section heading marks
Duration: 2 hours
Total Questions: 70

Round: Technical Interview
Experience: After finishing i was advised to attend 2nd round in that they ask about the detailed experience of my previous company and finally technical terms question also flows

Skills: Logical And Structured Thinking, Communication And Confidence, Attitude, Psychometric Test, Project Management

Analyst Interview Questions & Answers

IBM user image Anonymous

posted on 28 Feb 2015

Interview Questionnaire 

4 Questions

  • Q1. Are you flexible with night shifts?
  • Ans. 

    Yes, I am flexible with night shifts.

    • I have worked night shifts before and am comfortable with them.

    • I understand the importance of being available for work at all times.

    • I am willing to adjust my schedule to meet the needs of the company.

    • I am aware that night shifts may require a different sleep schedule and am prepared to make necessary adjustments.

  • Answered by AI
  • Q2. How can you prove to be an asset to our company?
  • Ans. 

    I have the skills, experience, and passion to contribute to the growth and success of your company.

    • My extensive experience in the industry will allow me to bring new ideas and perspectives to the table.

    • I have a proven track record of achieving targets and exceeding expectations.

    • My strong communication and interpersonal skills will enable me to work effectively with colleagues and clients alike.

    • I am a quick learner and ...

  • Answered by AI
  • Q3. Why are you not opting for post -graduations?
  • Ans. 

    I believe gaining practical experience is more valuable than pursuing further education at this point.

    • I want to focus on gaining practical experience in my field

    • I feel that further education may not necessarily enhance my skills or job prospects

    • I am satisfied with my current level of education and feel it is sufficient for my career goals

  • Answered by AI
  • Q4. Why didn’t you pursue graduation in your own home town?
  • Ans. 

    I wanted to explore new opportunities and gain exposure to different cultures.

    • I wanted to broaden my horizons and experience new things.

    • I believed that studying in a different city would provide me with more opportunities for personal and professional growth.

    • I wanted to meet new people and learn about different cultures.

    • I was excited to explore a new city and all that it had to offer.

    • I felt that studying in a different...

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: The written test had questions from quantitative aptitude and logical reasoning.

Round: HR Interview
Experience: After that was the interview round. In the interview round they asked me about what were my goals and where do I see myself in three years from now. They also asked me the reason why they should select me and not others.  
Second round of interview was a telephonic round. It was as follows:

1. A situation was given "You are a sales executive and the order of your customer has not reached his place. How can you help him out with this?

2. I was asked to pronounce few words like television, specialization etc.

3. To make a story on a phrase "dark stormy night ".

College Name: DELHI COLLEGE OF ARTS AND COMMERCE

I was interviewed before Sep 2016.

Interview Preparation Tips

Round: Group Discussion
Experience: Interview was scheduled in Grab Job consultancy. In that, a class room, where we all asked to sit and interviewer was sitting in front and asked to speak one by one on the topic traffic situation in Hyderabad.
Tips: Just speak once two to three lines. Don't rush to speak. Take ur time and don't try speak repeatedly.
Duration: 35 minutes

Round: Technical Interview
Experience: System based test. Easy question from java , c, data structure.

Round: HR Interview
Experience: Not held because already we got too late.

Skills: Proficiency In English, Basic Coding
College Name: Medak College of engineering

I was interviewed in Mar 2017.

Interview Questionnaire 

5 Questions

  • Q1. Oops concepts in Java?
  • Ans. 

    Oops concepts in Java

    • Encapsulation - hiding implementation details

    • Inheritance - reusing code and creating parent-child relationships

    • Polymorphism - multiple forms of a method or object

    • Abstraction - creating abstract classes and interfaces

    • Example: Encapsulation - using private variables and public methods

    • Example: Inheritance - creating a subclass that inherits from a superclass

    • Example: Polymorphism - using method overloa...

  • Answered by AI
  • Q2. Altering columns in Databases?
  • Ans. 

    Altering columns in databases involves modifying the structure of a table by adding, deleting or modifying columns.

    • Use ALTER TABLE statement to modify columns

    • Add new columns using ADD COLUMN

    • Delete columns using DROP COLUMN

    • Modify columns using MODIFY COLUMN

    • Changing column data type may result in data loss

  • Answered by AI
  • Q3. Asked some queries in SQL
  • Q4. Reversing a number in java?
  • Ans. 

    Reversing a number in Java

    • Convert the number to a string

    • Use StringBuilder to reverse the string

    • Convert the reversed string back to a number

  • Answered by AI
  • Q5. Extracting words from a line in java?
  • Ans. 

    To extract words from a line in Java, split the line using whitespace as delimiter.

    • Use the split() method of String class

    • Pass the whitespace regex as argument to split() method

    • Iterate over the resulting array to get individual words

  • Answered by AI

Interview Preparation Tips

Round: Technical Interview
Experience: Started with the question "Tell me about yourself". Asked me about Core Java. Asked to solve some questions related to Java and SQL.
Tips: Be prepared with high knowledge in Java, Data Structures and SQL.

Skills: Java Programming, Data Strrutures, SQL
College Name: IIITDM Jabalpur

Skills evaluated in this interview

Analyst Interview Questions & Answers

Genpact user image varsha singla

posted on 7 May 2017

I was interviewed before May 2016.

Interview Questionnaire 

4 Questions

  • Q1. Strengths and weaknesses
  • Q2. Are you ready to relocate
  • Ans. 

    Yes, I am ready to relocate for the Analyst position.

    • I am open to moving to a new location for the right opportunity.

    • I understand that relocation may be necessary for career growth.

    • I have previously relocated for work and have adapted well to new environments.

    • I am excited about the possibility of exploring a new city and experiencing different cultures.

  • Answered by AI
  • Q3. Depreciation entry
  • Q4. Dep on intangible assets
  • Ans. 

    Depreciation on intangible assets is not allowed under generally accepted accounting principles (GAAP).

    • Intangible assets such as patents, copyrights, and trademarks are not subject to depreciation.

    • Instead, they are typically amortized over their useful lives.

    • Amortization is the systematic allocation of the cost of an intangible asset over its estimated useful life.

    • The amortization expense is recorded as an operating ex...

  • Answered by AI

Interview Preparation Tips

Round: Group Discussion
Experience: Everyone was given 10 minutes time to think points for this topic. I spoke neither in favour nor in against for this topic. I just spoke that india should adopt ways to make chinese products.it should be loud and clear..
Duration: 10 hours

Round: HR Interview
Experience: Strengths and weaknesses. Ready to relocate..

Round: Technical Interview
Experience: Interviewer just asked the basic journal entries and regarding my experience during training. He asked me if I am able to stretch or not.

Skills: Communication And Confidence
College Name: Institute of Chartered Accountants of India
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Cognizant Interview FAQs

How many rounds are there in Cognizant IT Service Desk Analyst interview?
Cognizant interview process usually has 3 rounds. The most common rounds in the Cognizant interview process are Resume Shortlist, Aptitude Test and Technical.

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