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based on 48.4k Reviews

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Cognizant IT Service Desk Analyst Interview Questions and Answers

Updated 22 Oct 2023

Cognizant IT Service Desk Analyst Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Verbal logical quantitative

Round 3 - Technical 

(1 Question)

  • Q1. Tel me about youself.

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Technical 

(2 Questions)

  • Q1. Most asked from resume how to do outlook configuration?
  • Q2. What are the works and tools which you use in your organisation?
  • Ans. 

    We use a variety of tools such as ticketing systems, remote desktop software, knowledge bases, and monitoring tools.

    • Ticketing systems (e.g. ServiceNow, Jira)

    • Remote desktop software (e.g. TeamViewer, Remote Desktop Connection)

    • Knowledge bases (e.g. Confluence, SharePoint)

    • Monitoring tools (e.g. SolarWinds, Nagios)

  • Answered by AI
Round 2 - English test versant 

(1 Question)

  • Q1. Basic English listening and speaking skills checks should be carefully listen and speak it's easy but be careful
Round 3 - HR 

(1 Question)

  • Q1. Salary negotiation
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What is exchange server
  • Ans. 

    Exchange Server is a Microsoft email server solution that provides email, calendar, contacts, and task management functionalities.

    • Microsoft email server solution

    • Provides email, calendar, contacts, and task management

    • Used for communication and collaboration within organizations

  • Answered by AI
  • Q2. What is OST and PST
  • Ans. 

    OST and PST are file formats used by Microsoft Outlook to store email data.

    • OST stands for Outlook Offline Storage Table and is used for offline access to email data.

    • PST stands for Personal Storage Table and is used to store email data locally on a user's computer.

    • OST files are typically used in conjunction with Exchange Server for offline access to emails.

    • PST files can be imported/exported to backup or transfer email d

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. Salary discusion
  • Q2. Explain about you
  • Ans. 

    I am a dedicated IT professional with strong problem-solving skills and a passion for helping others.

    • Over 5 years of experience in IT support roles

    • Proficient in troubleshooting hardware and software issues

    • Excellent communication skills for assisting users remotely or in person

    • Certified in ITIL Foundation for IT Service Management

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - done

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

30 question reasoning

Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself Introduction
  • Q2. Situation based questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Good interview
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Talk on any destination
  • Ans. 

    I would like to talk about the beautiful city of Paris.

    • Paris is the capital city of France

    • Known for its iconic landmarks such as the Eiffel Tower and Louvre Museum

    • Famous for its delicious cuisine and fashion scene

    • Rich in history and culture with many art galleries and theaters

    • Popular tourist destination with millions of visitors each year

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jul 2023. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Explain your self what is your goal Why you are selecting this
  • Q2. What is your previous experience
  • Q3. Why your left that one
  • Q4. What is your favorite
  • Q5. What is your native place

Interview Preparation Tips

Interview preparation tips for other job seekers - Good experience
Knowledge
Interest
Capability
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What is bsod error
  • Ans. 

    BSOD stands for Blue Screen of Death, a Windows operating system error screen displayed when a system encounters a critical error.

    • BSOD is a stop error screen that appears when the Windows operating system encounters a critical error and cannot recover.

    • It usually includes a specific error code and a message indicating the cause of the error.

    • Common causes of BSOD errors include hardware failures, driver issues, and softw...

  • Answered by AI
  • Q2. Bsod is blue screen error
  • Ans. 

    BSOD stands for Blue Screen of Death, an error message displayed on Windows systems when a fatal system error occurs.

    • BSOD is a common error message displayed on Windows systems when a fatal system error occurs

    • It usually includes a stop code that can help identify the cause of the error

    • BSOD can be caused by hardware issues, driver problems, or software conflicts

  • Answered by AI

Skills evaluated in this interview

I applied via Recruitment Consulltant and was interviewed in May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. About your old experience and your ticket tool skills
Round 3 - HR 

(1 Question)

  • Q1. Discuss with Team Manager for an location and salary structure

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep real and provide original details rest of things work fone
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your previous job experience with details
  • Ans. Explain about it with good details with proper English
  • Answered Anonymously
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Gmail and was interviewed before Sep 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Basic questions on types of vpn, SQL, and degree related
  • Q2. There are many types of vpn .
  • Ans. 

    There are many types of VPN (Virtual Private Network) such as SSL VPN, IPsec VPN, PPTP VPN, L2TP VPN, and OpenVPN.

    • SSL VPN: Secure Socket Layer VPN for secure remote access

    • IPsec VPN: Internet Protocol Security VPN for secure communication over the internet

    • PPTP VPN: Point-to-Point Tunneling Protocol VPN for easy setup

    • L2TP VPN: Layer 2 Tunneling Protocol VPN for secure data transmission

    • OpenVPN: Open-source VPN solution fo

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing much , all ticketing work and giving tech support .

Skills evaluated in this interview

Cognizant Interview FAQs

How many rounds are there in Cognizant IT Service Desk Analyst interview?
Cognizant interview process usually has 3 rounds. The most common rounds in the Cognizant interview process are Resume Shortlist, Aptitude Test and Technical.

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Cognizant IT Service Desk Analyst Salary
based on 45 salaries
₹2 L/yr - ₹7 L/yr
13% more than the average IT Service Desk Analyst Salary in India
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Cognizant IT Service Desk Analyst Reviews and Ratings

based on 6 reviews

4.8/5

Rating in categories

4.8

Skill development

4.8

Work-life balance

4.8

Salary

4.8

Job security

4.8

Company culture

4.8

Promotions

4.8

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