Add office photos
Engaged Employer
i
This company page is being actively managed by
Cognizant Team. If you also belong to the team, you
can get access from
here
Cognizant
CompareProud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
Filter interviews by
Cognizant IT Service Desk Analyst Interview Questions and Answers
Updated
22 Oct 2023
1 interview found
Sort by:
Popular
Anonymous
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
Aptitude Test Round
Verbal logical quantitative
3
Technical Round (1 Question)
- Q1. Tel me about youself. Add Answer
Interview questions from similar companies
Interview experience
Good
Difficulty level
-
Duration
-
Result
Selected
3 Interview Rounds
1
Technical Round (2 Questions)
- Q1. Most asked from resume how to do outlook configuration? Add Answer
- Q2. What are the works and tools which you use in your organisation? View Answers (1)
2
English test versant Round (1 Question)
- Q1. Basic English listening and speaking skills checks should be carefully listen and speak it's easy but be careful Add Answer
3
HR Round (1 Question)
- Q1. Salary negotiation Add Answer
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Not Selected
I applied via Naukri.com and was interviewed in May 2024.
2 Interview Rounds
1
Aptitude Test Round
30 question reasoning
2
HR Round (2 Questions)
- Q1. Tell me about yourself Introduction Add Answer
- Q2. Situation based questions Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Good interview
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
No response
I applied via Naukri.com and was interviewed in May 2024.
1 Interview Round
1
HR Round (2 Questions)
- Q1. Self introduction Add Answer
- Q2. Talk on any destination View Answers (1)
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Company Website and was interviewed in Jul 2023.
1 Interview Round
1
One-on-one Round (5 Questions)
- Q1. Explain your self
what is your goal
Why you are selecting this Add Answer
- Q2. What is your previous experience Add Answer
- Q3. Why your left that one Add Answer
- Q4. What is your favorite Add Answer
- Q5. What is your native place View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Good experience
Knowledge
Interest
Capability
Knowledge
Interest
Capability
Ayush Dhyani
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
Technical Round (2 Questions)
- Q1. What is bsod error View Answers (1)
- Q2. Bsod is blue screen error View Answers (1)
Skills evaluated in this interview
Interview experience
Good
Difficulty level
Moderate
Duration
2-4 weeks
Result
Not Selected
I applied via LinkedIn and was interviewed in Dec 2023.
1 Interview Round
1
HR Round (1 Question)
- Q1. Tell me about your previous job experience with details View Answers (1)
I applied via Naukri.com and was interviewed in May 2022.
4 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
HR Round (8 Questions)
- Q1. Tell me about your self? View Answers (15)
- Q2. What is your current job profile and how day starts over here? View Answers (3)
- Q3. What's your current location? View Answers (4)
- Q4. Are you comfortable to work in rotational shifts? View Answers (3)
- Q5. What skills do you have? View Answers (1)
- Q6. Do you know about ticketing tools? View Answers (3)
- Q7. What are you job responsibilities in the current organization? View Answers (1)
- Q8. Why you are looking for a job change? View Answers (1)
3
Technical Round (9 Questions)
- Q1. Do you know what is BSOD and how to resolve it? View Answers (2)
- Q2. What is IP address and how many classes are there in IPv4 addressing mode and what are there ranges? View Answers (7)
- Q3. Name and Explain types of Network? View Answers (3)
- Q4. Have you heard about OSI reference model? How many layers are there in OSI model? Explain any 3 layers. View Answers (6)
- Q5. How we can find IP address of a system? View Answers (2)
- Q6. Do you know how to configure Outlook? View Answers (1)
- Q7. What is Active Directory and What are its uses? View Answers (3)
- Q8. Do you how to create and manage Users and Groups? View Answers (2)
- Q9. What is ITIL? What is difference between Incident and service request? View Answers (3)
4
Aptitude Test Round
Aptitude test was a online test of 30 minutes to test listening, typing, speaking, writing, grammar and sentence forming ability. It was to test communication.
Interview Preparation Tips
Topics to prepare for HCLTech IT Service Desk Analyst interview:
- Computer Networking
- Troubleshooting
- Computer Hardware
- Computer Software
- Operating Systems
- Programming
Skills evaluated in this interview
I applied via Recruitment Consulltant and was interviewed in May 2022.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
Technical Round (1 Question)
- Q1. About your old experience and your ticket tool skills Add Answer
3
HR Round (1 Question)
- Q1. Discuss with Team Manager for an location and salary structure Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Keep real and provide original details rest of things work fone
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Gmail and was interviewed before Sep 2022.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2
One-on-one Round (2 Questions)
- Q1. Basic questions on types of vpn, SQL, and degree related Add Answer
- Q2. There are many types of vpn . View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Nothing much , all ticketing work and giving tech support .
Skills evaluated in this interview
Cognizant Interview FAQs
How many rounds are there in Cognizant IT Service Desk Analyst interview?
Cognizant interview process usually has 3 rounds. The most common rounds in the Cognizant interview process are Resume Shortlist, Aptitude Test and Technical.
Tell us how to improve this page.
Cognizant Interviews By Designations
- Cognizant Programmer Analyst Interview Questions
- Cognizant Programmer Analyst Trainee Interview Questions
- Cognizant Associate Interview Questions
- Cognizant Senior Associate Interview Questions
- Cognizant Processing Executive Interview Questions
- Cognizant Software Engineer Interview Questions
- Cognizant Senior Processing Executive Interview Questions
- Cognizant Software Developer Interview Questions
- Show more
Interview Questions for Popular Designations
- Service Desk Engineer Interview Questions
- Desktop Support Engineer Interview Questions
- IT Officer Interview Questions
- IT Service Desk Engineer Interview Questions
- IT Helpdesk Engineer Interview Questions
- Senior Technical Support Engineer Interview Questions
- IT Support Executive Interview Questions
- Integration Engineer Interview Questions
- Show more
IT Service Desk Analyst Interview Questions from Similar Companies
Fast track your campus placements
11%
more
than the average IT Service Desk Analyst Salary in India
View more details
Cognizant IT Service Desk Analyst Reviews and Ratings
based on 6 reviews
Rating in categories
|
Associate
75.5k
salaries
|  ₹2.8 L/yr - ₹14 L/yr |
|
Programmer Analyst
56.3k
salaries
| ₹2.4 L/yr - ₹9.6 L/yr |
|
Senior Associate
47.4k
salaries
| ₹8.8 L/yr - ₹26.3 L/yr |
|
Senior Processing Executive
28.5k
salaries
| ₹1.8 L/yr - ₹9 L/yr |
|
Technical Lead
17.9k
salaries
| ₹5.9 L/yr - ₹24 L/yr |
Explore more salaries
Compare Cognizant with
TCS
Compare
Infosys
Compare
Wipro
Compare
Accenture
Compare
Calculate your in-hand salary
Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and
get your in-hand salary
Did you find this page helpful?
Yes No
- Home >
- Interviews >
- Cognizant Interview Questions >
- Cognizant IT Service Desk Analyst Interview Questions
Share an Interview