HCL-Tech Hiring For Non-Voice Insurance Process

Walk-In Drive for Customer Support Insurance process Executive HCL Tech

Profile - non-Voice, customer service (Life and pension Insurance)

HCL Tech Hiring for UK / US Voice Process 5th March-25 to 7th -March-25 Walk in directly.

Designation: Customer Care Representative-Freshers and experienced

Any Grad/UG can apply (No Regular Students / No Law Graduate)

For Fresher's role B.tech ,M.tech, BCA and MCA candidate is not eligible

Experience 0 to 3 Years

If experience, then only in international Voice process customer service

Interview Location: - HCL Technologies: -

A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301

Work Location: Noida Sec-126

Two Ways Cabs Available

Walk-in Date- 5th March-25 to 7th -March-25

Timing- 11am-2pm

Job Description - Customer Service Executive- Insurance Process (Life and pension insurance)

Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK /US customers.

Work Experience & Qualification criteria:

• Excellent communication skills - both verbal and written - with a professional telephone etiquette
• Helpful, empathetic, and enthusiastic about customer service
• Freshers & Experience UK/US Inbound calling preferably in Banking domain

Job Description

• Answer all inbound queries as per call flow procedure.
• Adherence to process to ensure high quality and customer service.
• Follow escalation procedures for issues uncontrollable at agent level First call resolution.
• Break schedule adherence.
• Involvement in motivational activities, implementing feedback given during monitoring sessions.
• Updating various logs like escalation log, complaint tracker etc.
• Ensuring data security - proprietary data of customers

Contact Person- Priyanka Shastri

(Priyanka.shastri@hcltech.com)