GlowTouch Technologies Technical Support Representative Interview Questions and Answers

Q1. Can you tell me about yourself?
Ans. 
Experienced customer service representative with a passion for helping others and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proven track record of exceeding customer satisfaction goals

• Familiarity with CRM systems and ticketing platforms
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Q2. Are you comfortable with the salary that we can offer you?
Ans. 
Yes, I am comfortable with the salary offered.
• I have carefully considered the salary offered and it aligns with my expectations.

• I believe the salary is fair based on my experience and qualifications.

• I am confident that the salary offered reflects the value I can bring to the role.
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There will be 55 multiple-choice questions covering topics such as mathematics, reasoning, grammar, and capitalization.

Q1. Typing test will be there where they are checking the speed and accuracy
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Q1. Can you tell me about yourself?
Ans. 
Experienced customer service representative with a passion for helping others and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proven track record of exceeding customer satisfaction goals

• Familiarity with CRM systems and ticketing platforms
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Q2. Are you comfortable with the absence of Indian holidays?
Ans. 
Yes, I am comfortable with the absence of Indian holidays as I am willing to work during those times.
• I am flexible with my schedule and willing to work during holidays

• I understand the importance of providing customer service consistently throughout the year

• I am committed to meeting the needs of customers regardless of holidays
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Q3. What is your earliest possible start date?
Ans. 
I can start as early as next week, pending completion of any necessary pre-employment requirements.
• Provide a specific date or timeframe for your earliest start date

• Clarify that the start date is contingent on completing any required paperwork or background checks

• Express enthusiasm and readiness to begin the role
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It was quite easy and fast

Nerve wracking because it was a group interview and you must answer without being pressured

Q1. What is the reason you will leave the company?
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Q2. The reason that will make me leave on this company is to pursue my dream which is to be in IT industry, ever since I was a child I dreamed to build or to program machine or computer that can be beneficial ...read more
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Q1. Use of Shortcut keys on keyboard
Ans. 
Shortcut keys on keyboard are essential for efficient and quick navigation.
• Shortcut keys save time and effort while navigating through menus and options.

• Common shortcut keys include Ctrl+C for copy, Ctrl+V for paste, and Ctrl+Z for undo.

• Learning and using shortcut keys can improve productivity and workflow.

• Shortcut keys may vary depending on the operating system and software being used.
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Q2. What is telecommunication
Ans. 
Telecommunication is the transmission of information over a distance using electronic means.
• Telecommunication involves the use of electronic devices to transmit information over a distance

• It includes various forms of communication such as telephone, internet, radio, and television

• Telecommunication has revolutionized the way we communicate and has made the world a smaller place

• Examples of telecommunication companies inc
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Q3. How to handle customer on chat
Ans. 
To handle customers on chat, be prompt, polite, empathetic, and provide accurate information.
• Respond quickly to customer inquiries

• Use positive language and show empathy

• Provide accurate and helpful information

• Offer solutions to customer problems

• End the chat on a positive note
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Q1. However the same thing
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Q1. Where are you from why you are not your view
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Q1. Tell me about yourself? Why should we hire you? Do you know eob?
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Q2. What was your last job?
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40 min and 5 topics easy to moderate level test

Q1. Tell me aboubt yourself
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Q2. How can you increase sales
Ans. 
To increase sales, focus on improving customer experience, expanding product offerings, and implementing effective marketing strategies.
• Improve customer experience through personalized interactions and prompt follow-ups

• Expand product offerings to meet diverse customer needs and preferences

• Implement effective marketing strategies such as targeted advertising and social media campaigns

• Provide incentives such as discounts...read more
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Q1. Tell me about yourself ?
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Q2. Tell me about your yesterday Routine ?
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Q1. Basic demographic details
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Q2. And asked for direct process knowledge or need more training on communication
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Q1. What are your salary expectations?
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Q2. Share details of your previous job.
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Q3. Tell me about yourself.
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