Genpact Non Voice Associate Interview Questions and Answers

Q1. Tell me about ur profile?
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Q1. Tell me experience gather on ur tourist?
Ans. 
I have gathered experience as a tourist in various destinations.
• Visited multiple countries and explored their cultures

• Interacted with locals and learned about their traditions

• Tried different cuisines and experienced local flavors

• Explored famous landmarks and historical sites

• Engaged in adventurous activities like hiking, snorkeling, etc.
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Q1. 1)What is bpo ? 2)what Is customer service? 3) why you want join in this company? 4) who suggested to join this company?
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Q1. Salf conference
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Q2. A good way to visualize the role IT plays in companies is to think about the function like a home’s key operating systems. Just like homes need electrical, plumbing, heating, and air conditioning systems t...read more
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Q3. Collaborates with most every business function—from accounting and operations to human resources and supply chain management—to develop the tools and processes to collect, store, manage, secure, and report...read more
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Q4. An HR Compliance Program Manager you will be responsible for managing the global compliance oversight program for People and Places (P&P).
Ans. 
As an HR Compliance Program Manager, I will oversee the global compliance program for People and Places (P&P).
• Develop and implement policies and procedures to ensure compliance with HR laws and regulations globally

• Conduct regular audits and assessments to identify and address compliance issues

• Provide training and guidance to employees on compliance matters

• Collaborate with legal and HR teams to address any compliance co...read more
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Q5. Determine the appropriate contact person in HR. This is typically the hiring manager or the HR representative handling the position you've applied for. Craft a polite and professional email or call the HR ...read more
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Q6. Interview would be beneficial. If scheduling an in-person interview is not possible within the next week, ask about the possibility of a virtual interview to move the process along more
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Q7. The key is to strike a balance between enthusiasm and flexibility to increase the chances of securing an interview appointment in your desired timeframe. Avoid being demanding, and focus on demonstrating y...read more
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Q8. Focus on demonstrating your sincere interest in the opportunity
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Aptitude test assess the candidate’s cognitive abilities ,skills and potential for learning.

A group discussion is a structured conversation among a group of people usually 6-12 participants , moderated by facilitator.

Q1. Can you tell me about yourself?
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Q2. Why do you want to work for company
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Q3. What are your greatest strengths and weaknesses?
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Q4. How do you handle change or unexpected situations?
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Q5. What are your greatest strengths and weaknesses?
Ans. 
My greatest strength is my ability to communicate effectively and empathize with customers. My weakness is that I can be overly detail-oriented at times.
• Strength: Effective communication skills - able to convey information clearly and concisely

• Strength: Empathy towards customers - able to understand their needs and concerns

• Weakness: Being overly detail-oriented - sometimes spend too much time focusing on minor details

• W...read more
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Q6. How do you handle chane or unexpected situations?
Ans. 
I handle change or unexpected situations by staying calm, assessing the situation, and adapting quickly.
• Stay calm and composed

• Assess the situation and understand the impact

• Adapt quickly and come up with a solution

• Communicate effectively with team members or customers
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Regarding computer science

Q1. About computer science questions
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Q2. Regarding computer based
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Q1. About myself and regarding work
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Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced professional with a strong background in customer service and communication skills.
• Over 5 years of experience in customer service roles

• Excellent communication skills, both written and verbal

• Proven track record of resolving customer issues efficiently

• Strong attention to detail and ability to multitask

• Proficient in using CRM systems and Microsoft Office suite
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Q2. Why should we hire you
Ans. 
I have strong communication skills, a proven track record in customer service, and a passion for helping others.
• I have excellent verbal and written communication skills, which are essential for a voice process executive role.

• I have a proven track record in providing exceptional customer service, resolving issues efficiently and effectively.

• I am passionate about helping others and ensuring customer satisfaction, which a
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Q3. What is ur strength
Ans. 
My strength lies in my excellent communication skills, ability to multitask, and problem-solving capabilities.
• Excellent communication skills - able to effectively convey information and listen actively

• Ability to multitask - can handle multiple tasks simultaneously without compromising quality

• Problem-solving capabilities - adept at analyzing situations and finding practical solutions
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Q4. What is ur weakness
Ans. 
I tend to be overly critical of my own work, which can sometimes lead to perfectionism.
• I have a tendency to overanalyze my work and strive for perfection

• I can be too self-critical at times

• I am working on finding a balance between striving for excellence and accepting imperfections
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Q1. About yourself and experience
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Q2. Tell about our company
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It was too hard for freshers