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Full Potential Solutions Customer Care Executive Interview Questions and Answers

Updated 28 Feb 2025

Full Potential Solutions Customer Care Executive Interview Experiences

1 interview found

Interview experience
1
Bad
Difficulty level
-
Process Duration
Less than 2 weeks
Result
-
Round 1 - HR 

(1 Question)

  • Q1. First and second round done via virtual by global recurter global recurter said that u have final round assement round upon arriving, I was given an operations round instead. Some one conducted the inter...

Interview Preparation Tips

Interview preparation tips for other job seekers - Please ensure that proper email communication is maintained, as it is a waste of time for genuine individuals.

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Can you tell me about yourself?
  • Q2. What motivates you to want to join this company?
Round 2 - One-on-one 

(2 Questions)

  • Q1. Can you provide details about your family background?
  • Q2. What does the written English communication test entail?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about your self
  • Q2. How to handle a angry customer
  • Ans. 

    Listen to their concerns, empathize, apologize, offer solutions, follow up

    • Listen actively to their complaints without interrupting

    • Empathize with their situation and show understanding

    • Apologize for any inconvenience caused, even if it wasn't your fault

    • Offer solutions to resolve the issue and make things right

    • Follow up with the customer to ensure their satisfaction

  • Answered by AI
  • Q3. Please tell me your previous experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Polite and prepare your way of expressing
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. Tell about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient approach towards customers

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. Why the gap. Is huge?
  • Ans. 

    The gap is huge due to various factors such as market demand, economic conditions, company restructuring, personal reasons, etc.

    • Market demand for the specific skill set may be low

    • Economic conditions may have led to downsizing or hiring freezes

    • Company restructuring or mergers could have affected hiring

    • Personal reasons such as health issues or family commitments

  • Answered by AI
  • Q3. Where does your husband work
  • Ans. 

    My husband works as a software engineer at a tech company in the city.

    • My husband is a software engineer

    • He works at a tech company

    • His workplace is located in the city

  • Answered by AI
  • Q4. When would you join?
  • Ans. 

    I am available to join immediately.

    • I can start as soon as possible.

    • I am ready to join within a week's notice.

    • I am flexible with the joining date and can accommodate as per the company's requirement.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are married, your likelihood of being hired may be lower. Conceal any employment gaps if possible.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
-
Result
Selected Selected
Round 1 - HR 

(1 Question)

  • Q1. Working experience
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Communication skills
  • Q2. General questions abt customer handling
Round 2 - One-on-one 

(2 Questions)

  • Q1. General questions
  • Q2. Abt customer service
Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. How to handle the customer anger
  • Ans. 

    Handle customer anger by staying calm, listening actively, empathizing, apologizing, offering solutions, and following up.

    • Stay calm and composed to de-escalate the situation

    • Listen actively to understand the customer's concerns

    • Empathize with the customer's emotions and show understanding

    • Apologize sincerely for any inconvenience caused

    • Offer solutions or alternatives to address the customer's issue

    • Follow up with the custo

  • Answered by AI
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself?
  • Q2. Tell me about your previous company experience?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - One-on-one 

(4 Questions)

  • Q1. What is a Business Process Outsourcing (BPO)?
  • Ans. 

    BPO is the practice of contracting specific business tasks to a third-party service provider.

    • BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

    • Companies opt for BPO to reduce costs, improve efficiency, and focus on core competencies.

    • Popular BPO destinations include India, the Philippines, and Eastern Europe.

    • Examples of BPO companies include Accenture, Conve

  • Answered by AI
  • Q2. What motivates you to pursue this job?
  • Ans. 

    I am motivated to pursue a career as a Customer Care Executive because I enjoy helping others and resolving issues to ensure customer satisfaction.

    • I have a passion for providing excellent customer service and building positive relationships with customers.

    • I am motivated by the opportunity to make a difference in someone's day by resolving their concerns and providing support.

    • I enjoy the challenge of problem-solving and...

  • Answered by AI
  • Q3. How much salary did you expect?
  • Ans. 

    I am looking for a competitive salary that reflects my experience and skills in customer care.

    • I am open to discussing salary based on the responsibilities and expectations of the role.

    • I have researched the average salary range for Customer Care Executives in this industry.

    • I am looking for a salary that is commensurate with my qualifications and experience.

    • I am also interested in discussing benefits and opportunities fo

  • Answered by AI
  • Q4. What are the main kpi in bpo
  • Ans. 

    Key Performance Indicators (KPIs) in a BPO are metrics used to measure the performance and success of the operations.

    • Average Handle Time (AHT) - measures the average time taken to handle a customer query or concern.

    • First Call Resolution (FCR) - measures the percentage of customer issues resolved on the first call.

    • Customer Satisfaction Score (CSAT) - measures the satisfaction level of customers with the service provided...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Put in diligent effort, as hard work consistently yields rewards.
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(3 Questions)

  • Q1. Introduction and past experience.
  • Q2. Versant round and amcat test
  • Q3. Average questions

Full Potential Solutions Interview FAQs

How many rounds are there in Full Potential Solutions Customer Care Executive interview?
Full Potential Solutions interview process usually has 1 rounds. The most common rounds in the Full Potential Solutions interview process are HR.

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Full Potential Solutions Customer Care Executive Interview Process

based on 1 interview

Interview experience

1
  
Bad
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Full Potential Solutions Customer Care Executive Salary
based on 4 salaries
₹3.7 L/yr - ₹5 L/yr
73% more than the average Customer Care Executive Salary in India
View more details

Full Potential Solutions Customer Care Executive Reviews and Ratings

based on 1 review

1.0/5

Rating in categories

1.0

Skill development

1.0

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1.0

Salary

1.0

Job security

1.0

Company culture

1.0

Promotions

1.0

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Explore 1 Review and Rating
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