Full Potential Solutions Customer Support Associate Interview Questions and Answers

Q1. Tell me something about your self
Ans. My name is yashwanth goud, I am from kadapa Andhra pradesh, I have completed Inter and ITI.
Answered Anonymously
View 5 more answers
Q2. What is customer support
Ans. 
Customer support is the assistance and guidance provided to customers before, during, and after they purchase a product or service.
• Customer support involves addressing customer inquiries, issues, and complaints.

• It includes providing information about products or services, troubleshooting technical problems, and offering solutions.

• Customer support can be provided through various channels such as phone, email, chat, or i...read more
Answered by AI
View 1 more answer
Q3. What do you want to choose, customer support or sales
Ans. Customer services provides a dynamic environment where i can leverage my adaptability and quick thinking to meet customer's ever-changing needs
Answered Anonymously
Add your answer
Q4. How you enjoyed your last Sunday
Add your answer
Q5. One question will be related tou your hobby
Add your answer

Q1. What are your salary expectations
View 1 more answer
Q2. Are you ready with night shifts
View 1 more answer
Q3. What you did yesterday
Ans. Yesterday I woke up late. It was 8 o'clock ,I got up quickly and went to the bathroom, I showered, brushed my teeth, than I went back to my room and I got dressed. Than I went to the kitchen and had breakfast. At 9:30 l left the house and took the train to go the college, I had to be in front of the college at 10:15.
Answered Anonymously
Add your answer

Amcat Test happened as first round

Q1. I gave my self introduction and i briefly explain about my education qualification
Add your answer
Q2. Explain about your favourite sport
Add your answer
Q3. Tell me about your home town
Add your answer

Q1. In hr round i gave brife introduction about me and hr asked me some questions about online shopping and i answered the question after that round he promoted me to teb next round
Add your answer

Topic about why customer satisfaction is important?

General knowledge, typing test, communication testing .

Q1. Tell me something about your self
View 4 more answers
Q2. How you enjoyed your last sunday?
View 1 more answer
Q3. What is customer support?
Ans. 
Customer support involves providing assistance and resolving issues for customers to ensure their satisfaction with a product or service.
• Customer support is the process of helping customers with their inquiries, complaints, and issues.

• It involves providing information, troubleshooting problems, and offering solutions to ensure customer satisfaction.

• Customer support can be provided through various channels such as phone...read more
Answered by AI
View 2 more answers
Q4. What do you want to choose, customer support or sales?
View 1 more answer
Q5. One question will be related to your hobby
View 2 more answers

Q1. Give me a brief introduction of yourself.
View 1 more answer
Q2. Explain the most beautiful day of your life?
View 1 more answer
Q3. Are you ready with night shifts?
View 1 more answer
Q4. What you did yesterday?
View 1 more answer
Q5. What are your salary expectations?
View 1 more answer

Aptitude test is the basic test which will check your basic grammar, reasoning,communication and listening ability.
You can crack the exam easily if you have the basic information about these topics.
The passing mark is 58, that is easily achievable.

Q1. Tell me about yourself?
View 1 more answer
Q2. Why you want to join bpo or customer service?
View 1 more answer
Q3. A question from your skills and hobby.
View 1 more answer
Q4. What are your future goals?
View 1 more answer

Q1. Tell me about yourself Why did you choose customer support role
Add your answer

Q1. Introduction & yesterday topic
Add your answer
Q2. Salary discuss
Add your answer

Q1. Well, I have joined as a fresher so HR wanted to know about myself and about my thoughts that am I positive good learner or not, now I have successfully completed my 9 months, the ops staffs and floor envi...read more
Add your answer
Q2. Tell me about yourself.
Add your answer
Q3. Why do you want to join Webhelp?
Add your answer
Q4. How do you define empathy and sympathy?
Add your answer
Q5. Create scenarios of CX and advisor and want to about how do we resolve the issue, via oral interview or chat.
Add your answer
Q6. Maximum 2 or 3 rounds only.
Add your answer
Q7. But I was selected in two rounds.
Add your answer