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FiveS Digital Customer Support Executive Interview Questions and Answers for Experienced

Updated 17 Apr 2024

FiveS Digital Customer Support Executive Interview Experiences for Experienced

3 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Introduce yourself
  • Ans. You need to start with basic information about yourself Name, Age City Education Work experience Salary package Hike expections Be very confident on yourself and have a bold command on your language
  • Answered Anonymously
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Your salary expectation & what kind of experience do you hold in bpo sector

Interview Preparation Tips

Interview preparation tips for other job seekers - All the best for your interview my advice is to go prepared with the BPO process

Customer Support Executive Interview Questions Asked at Other Companies for Experienced

Q1. If customer is angry how can you make him understand
Q2. Customer satisfaction how can you provide.
Q3. 1.what is customer support?
Q4. What the different between debit card or credit card
Q5. How to handle irritated user/ customer?
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Sep 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself?
  • Q2. Tell me about the city in any random language like English, Hindi or kannada
  • Ans. 

    Bangalore is a vibrant city known for its pleasant weather, IT industry, and diverse culture.

    • Bangalore is also known as the Silicon Valley of India due to its thriving IT industry.

    • The city is famous for its pleasant weather throughout the year.

    • Bangalore is a melting pot of cultures, with people from all over India living and working here.

    • The city is home to numerous parks, museums, and historical landmarks.

    • Kannada is t...

  • Answered by AI
Round 3 - Versant Round 

(2 Questions)

  • Q1. An automated sound AI recites some English sentences and you need to repeat after that and show you're listening and understanding skills in English
  • Q2. Repeat as i Say
Round 4 - Client Interview 

(1 Question)

  • Q1. Interview with the client in operation of the company and checks you're verbal and written skills that's it.

Interview Preparation Tips

Interview preparation tips for other job seekers - It is all about the basic things u need to focus on for this interview.

Interview questions from similar companies

I applied via Walk-in and was interviewed before Dec 2019. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about urself
  • Q2. How many years you have experience
  • Q3. How long you work

Interview Preparation Tips

Interview preparation tips for other job seekers - No comments
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Nov 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me something about yourself ?
  • Q2. Tell me something about Delhi Metro?
  • Ans. 

    Delhi Metro is a rapid transit system serving Delhi and its satellite cities.

    • Delhi Metro is the largest metro network in India.

    • It has a total length of over 389 kilometers.

    • The metro system consists of six lines and 285 stations.

    • It is known for its punctuality, cleanliness, and safety.

    • Delhi Metro has significantly reduced traffic congestion and pollution in the city.

    • It is a popular mode of transportation for daily commu

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident and most important whatever you answer just answer it in English no matter you answer right or wrong just answer it and don't be nervous at that time when they asked u anything. you take your time and answer it.
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me About Yourself
Round 2 - Aptitude Test 

How to collect data for free?

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. 1st round was HR round basic questions like Introduction, talk about your hometown or yesterday routine
Round 3 - One-on-one 

(1 Question)

  • Q1. In 2nd round introduction what is bpo , customer support, why you chose this field etc.....and sell me this pen
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Introduction on myself
  • Q2. My hobby details and favourite job in free time
Round 3 - Maneger Round 

(3 Questions)

  • Q1. Introduction on myself
  • Q2. Question related my city
  • Q3. Question related my hobby
Round 4 - Client Interview 

(2 Questions)

  • Q1. Introduction on myself
  • Q2. Question related the process

Interview Preparation Tips

Interview preparation tips for other job seekers - You can join Globiva but don't ask for promotion and salary hike together as you will get any of those.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Feb 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Self introduction
  • Q2. Studies background
  • Q3. Previous company experience
Round 2 - Aptitude Test 

Email drafting and chat

Round 3 - One-on-one 

(1 Question)

  • Q1. Explaining about the experience of previous company
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Why did you join bpo
  • Ans. 

    I joined BPO to gain experience in customer service and communication skills.

    • Opportunity to improve communication skills

    • Gain experience in customer service

    • Career growth potential

    • Interest in working with diverse customer base

  • Answered by AI
  • Q2. Tell ne about your self
  • Ans. 

    I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing exceptional service.

    • Over 5 years of experience in customer support roles

    • Skilled in handling customer inquiries and complaints

    • Proficient in using CRM software and ticketing systems

    • Excellent communication and problem-solving skills

    • Received multiple awards for outstanding customer service

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I had good exprince from globiva

FiveS Digital Interview FAQs

How many rounds are there in FiveS Digital Customer Support Executive interview for experienced candidates?
FiveS Digital interview process for experienced candidates usually has 2-3 rounds. The most common rounds in the FiveS Digital interview process for experienced candidates are HR, Resume Shortlist and Client Interview.
How to prepare for FiveS Digital Customer Support Executive interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at FiveS Digital. The most common topics and skills that interviewers at FiveS Digital expect are Bpo Voice, Customer Handling, Customer Service, Domestic BPO and Non Voice Process.
What are the top questions asked in FiveS Digital Customer Support Executive interview for experienced candidates?

Some of the top questions asked at the FiveS Digital Customer Support Executive interview for experienced candidates -

  1. Tell me about the city in any random language like English, Hindi or kann...read more
  2. An automated sound AI recites some English sentences and you need to repeat aft...read more
  3. How do you handle the custom...read more

Tell us how to improve this page.

FiveS Digital Customer Support Executive Interview Process for Experienced

based on 3 interviews

Interview experience

4.7
  
Excellent
View more
FiveS Digital Customer Support Executive Salary
based on 62 salaries
₹1 L/yr - ₹4 L/yr
29% less than the average Customer Support Executive Salary in India
View more details

FiveS Digital Customer Support Executive Reviews and Ratings

based on 18 reviews

3.8/5

Rating in categories

3.6

Skill development

3.7

Work-life balance

3.0

Salary

3.3

Job security

3.0

Company culture

3.1

Promotions

3.5

Work satisfaction

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