Essencea Infoserv Customer Support Executive Interview Questions and Answers for Experienced

I have excellent communication skills, both verbal and written.

• I am able to convey complex information in a clear and concise manner

• I actively listen to customers to understand their needs and concerns

• I am able to adapt my communication style to different personalities and situations

• I am proficient in using various communication channels such as phone, email, and chat

• I am able to remain calm and professional in challen...read more

Handle customers with empathy, patience, and effective communication.

• Listen actively to understand the customer's issue

• Show empathy and understanding towards the customer's situation

• Communicate clearly and effectively to provide solutions

• Remain calm and patient, even in challenging situations

• Follow up with the customer to ensure satisfaction

Qualification refers to the skills, knowledge, experience, or credentials required for a specific job or role.

• Qualifications can include educational degrees, certifications, relevant work experience, and specific skills.

• For a Customer Support Executive role, qualifications may include excellent communication skills, problem-solving abilities, and experience in customer service.

• Some companies may require a bachelor's de...read more