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Epicenter Technologies Customer Support Executive Interview Questions and Answers for Freshers
Epicenter Technologies Customer Support Executive Interview Experiences for Freshers
1 interview found
Selected
I applied via Referral and was interviewed before Oct 2022. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me about yourself? Tell me why you want this process? What was your previous experiences?
- Q2. Why did you left your past job? What are your expectations from this Job?
(1 Question)
- Q1. Why you want this role? Will you manage travelling to our office everyday? What is your salary expectation?
Interview Preparation Tips
- Average Communication Skills
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Interview questions from similar companies
Customer Service Executive Interview Questions & Answers
Bpo Convergence
Anonymous
posted on 12 Sep 2020
I applied via Naukri.com
Interview Questionnaire
4 Questions
- Q1. Explain the basis of handling customer in inbound or outbound,how u deal with angry customer?
- Ans.
Handling customers in inbound or outbound involves understanding their needs and providing appropriate solutions. Dealing with angry customers requires empathy, active listening, and problem-solving skills.
In inbound customer service, the focus is on addressing customer queries and providing support.
In outbound customer service, the focus is on making proactive calls to customers for sales or follow-ups.
To handle angry...
- Q2. Which process is best suited for your -voice or web?
- Ans.
The best process for me is voice.
Voice communication allows for immediate and direct interaction with customers.
It enables me to provide personalized assistance and address customer concerns effectively.
Voice communication also allows for better understanding of customer emotions and tone.
Examples: Resolving complex issues over the phone, providing step-by-step guidance verbally.
- Q3. Explain the difference between BPO and call centre?
- Ans.
BPO and call centre are related but have distinct differences.
BPO (Business Process Outsourcing) refers to outsourcing various business processes to a third-party service provider.
Call centre specifically focuses on handling customer calls and providing support.
BPO involves a wider range of services such as data entry, payroll processing, HR services, etc.
Call centre primarily deals with customer inquiries, complaints,...
- Q4. Explain what is a call centre ?
- Ans.
A call centre is a centralized office where customer calls are received and handled by customer service representatives.
A call centre is a facility used by companies to manage customer interactions through various channels such as telephone, email, chat, etc.
It serves as a hub for handling customer inquiries, complaints, and providing support.
Call centre agents are trained to handle a wide range of customer issues and ...
Interview Preparation Tips
Have great communication skills.
Be polite to every customer.
I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. I was asked my experience in Last Employment and difference between Customer service and customer support
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Jun 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Self introduction
- Q2. Tell me about BPO
- Ans.
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
BPO companies handle tasks like customer service, technical support, data entry, and back-office operations for other businesses.
It helps companies focus on their core competencies while reducing costs and improving efficiency.
Examples of BPO companies include Teleperformance, Convergys, a
It was about grammar and fill in the blanks
(2 Questions)
- Q1. Strength and weakness
- Q2. Why do we hire you
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Nov 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Why should we hire you?
- Q2. Why did you chose our company?
(2 Questions)
- Q1. What skills do you have?
- Ans.
I have strong communication skills, problem-solving abilities, and a customer-focused mindset.
Excellent verbal and written communication skills
Ability to empathize with customers and address their concerns effectively
Strong problem-solving skills to resolve customer issues efficiently
Ability to work well under pressure and handle difficult situations calmly
Customer-focused mindset to ensure customer satisfaction
- Q2. Where do you see yourself in 5 yrs?
Selected
I applied via Walk-in and was interviewed in Nov 2022. There were 5 interview rounds.
After screening you will receive a link for the aptitude test you have to pass that test to move on to the next round.
(2 Questions)
- Q1. You will have to show your typing skills.
- Q2. Basic grammar test will be conducted.
(1 Question)
- Q1. General HR question were asked.
(1 Question)
- Q1. Again type test will be conducted and some question about the process will be asked.
Interview Preparation Tips
I applied via Walk-in and was interviewed in Sep 2022. There were 3 interview rounds.
Grammar questions, letter writing and essay writing ?
(2 Questions)
- Q1. Not a question but they’ll tell you to not demand any kind of salary in the next round. 🚩
- Q2. Are you tech savvy, just a general chat mostly.
(2 Questions)
- Q1. One more essay while your screen is being mirrored
- Q2. One more letter writing
Interview Preparation Tips
I met a girl who arrived at 10 in morning just to starve herself and be told that she didn’t clear the first round by 5pm.
Forget offering food, they’ll not even tell tou to go take 15 minutes and eat something.
Customer Service Executive Interview Questions & Answers
Globiva
Shubham Kumar
posted on 23 Mar 2023
Selected
I applied via Walk-in and was interviewed before Mar 2022. There were 2 interview rounds.
(2 Questions)
- Q1. What's the last job position u had?
- Q2. What's your salary expectations?
Interview Preparation Tips
AYUSH KUMAR
Selected
I applied via Walk-in and was interviewed in Mar 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Why should we hire you?
- Ans.
I have excellent communication skills, a strong customer focus, and a proven track record in delivering exceptional service.
I have a strong background in customer service, with experience in handling customer inquiries and resolving issues.
I am highly skilled in active listening and problem-solving, which allows me to understand customer needs and provide effective solutions.
I am adept at building rapport with customer...
- Q2. TELL ME SOMETHING ABOUT SELF?
- Ans.
I am a dedicated and empathetic customer service executive with excellent communication skills.
I have a strong background in customer service, with experience in handling customer inquiries and resolving issues.
I am skilled in active listening and problem-solving, ensuring customer satisfaction.
I have a friendly and approachable demeanor, which helps in building rapport with customers.
I am proficient in using customer ...
Interview Preparation Tips
I applied via Naukri.com and was interviewed in May 2020. There were 5 interview rounds.
Interview Questionnaire
5 Questions
- Q1. 1. If you are experienced, They'll ask you regarding the projects that you have worked for.
- Q2. 2. There would be some questions regarding the project which you would be working with the co.
- Q3. 3. The operations manager would come in, and ask for some personal experience with the previous employer of yours.
- Q4. 4. Client Round - The client would ask about the memorable experience in any project that you have worked for.
- Q5. Amswer as per the experience.
Interview Preparation Tips
Try getting some assistance and test yourself for the versant round. I think that would be the most critical part of the interview.
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Epicenter Technologies Customer Support Executive Interview Process for Freshers
based on 1 interview
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Epicenter Technologies Customer Support Executive Reviews and Ratings
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Rating in categories
|
Customer Service Executive
336
salaries
|  ₹1 L/yr - ₹3.3 L/yr |
|
Customer Relation Associate
91
salaries
| ₹1.9 L/yr - ₹3.5 L/yr |
|
Customer Care Executive
70
salaries
| ₹1.1 L/yr - ₹3.5 L/yr |
|
Customer Service Associate
60
salaries
| ₹1.5 L/yr - ₹4 L/yr |
|
Team Lead
49
salaries
| ₹2.7 L/yr - ₹8 L/yr |
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