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eClerx Customer Service Associate Interview Questions and Answers

Updated 9 Jul 2024

eClerx Customer Service Associate Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Brief introduction
  • Q2. How did you spend last weekend
Round 2 - Behavioral 

(3 Questions)

  • Q1. Why do you want to join this compny
  • Ans. Asked some qes. From my resume like. (Hobby related,extra curricular activities)
  • Answered Anonymously
  • Q2. Speak for one minute on this topic(drugg addiction)
  • Q3. They just check your fluency and grammer

Interview Preparation Tips

Topics to prepare for eClerx Customer Service Associate interview:
  • Public Speaking
  • Listening
  • Writing
  • Reading
Interview preparation tips for other job seekers - If you are comfortable in English then it's easy,but if you are not comfortable in English then you should practice atleast 2 or 3 months
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jul 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Interviewer will ask you to speak atleast 5 minutes on any given topics to check your vocabulary
  • Q2. They will ask if you will be able to work in night shift

Interview Preparation Tips

Interview preparation tips for other job seekers - Eclerx is a good company, but they move you from one process to another which is very hectic and the managers in other process are always behind you to improve performance as it will improve their scores on the floor.

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and experienced customer service professional with a passion for helping others.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries and resolving issues efficiently

    • I am a strong communicator and problem-solver

    • I am committed to providing excellent service and building positive relationships with customers

  • Answered by AI
  • Q2. Tell about our company?
  • Ans. 

    Our company is a leading provider of customer service solutions in the retail industry.

    • Founded in 2005

    • Headquartered in New York City

    • Specializes in providing personalized customer service experiences

    • Works with top retail brands such as Macy's and Nordstrom

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - The first step in identifying your dream job is to figure out your passions and interests. Consider what you enjoy doing and what makes you

I applied via Walk-in and was interviewed in Mar 2022. There were 3 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. What are your strengths and weaknesses?
  • Q4. Tell me about yourself.
Round 2 - Aptitude Test 

Scene at Hospital

Round 3 - Behavioral 

(1 Question)

  • Q1. Why should i get you on board?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be polite and calm. Be real and honest.

I applied via Job Portal and was interviewed in Oct 2021. There were 2 interview rounds.

Round 1 - Assignment 

A normal assessment

Round 2 - Technical 

(2 Questions)

  • Q1. Speaking skill test basically not such touch
  • Q2. Vocabulary command over language and confidence

Interview Preparation Tips

Interview preparation tips for other job seekers - Never join this company i never saw a company validating all bgv after serving 60 days no proper management only hire and fire

I applied via Naukri.com and was interviewed in Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Basic questions
  • Q2. What is your goal
  • Q3. What is you ambition

Interview Preparation Tips

Interview preparation tips for other job seekers - It is easy to Crack. Communication skills are very much important.

Interview Questionnaire 

2 Questions

  • Q1. General questions about me and my surroundings.
  • Q2. Mostly they look how you speak in English

I applied via LinkedIn and was interviewed in Feb 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They ask job related questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay calm it's not going to be a hard interview it's a easy to moderate kind of.

I applied via Naukri.com and was interviewed in Nov 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. General questions like introduction, what do we know about customer service. They check communication skills.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, fluent.

I applied via Campus Placement and was interviewed in Oct 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About me

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on what you know

eClerx Interview FAQs

How many rounds are there in eClerx Customer Service Associate interview?
eClerx interview process usually has 1-2 rounds. The most common rounds in the eClerx interview process are HR, Behavioral and One-on-one Round.
How to prepare for eClerx Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at eClerx. The most common topics and skills that interviewers at eClerx expect are Bpo Voice, Customer Service, Night Shift, US Process and US Shift.
What are the top questions asked in eClerx Customer Service Associate interview?

Some of the top questions asked at the eClerx Customer Service Associate interview -

  1. Interviewer will ask you to speak atleast 5 minutes on any given topics to chec...read more
  2. They just check your fluency and gram...read more

Tell us how to improve this page.

eClerx Customer Service Associate Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more
eClerx Customer Service Associate Salary
based on 11 salaries
₹2 L/yr - ₹3.6 L/yr
8% less than the average Customer Service Associate Salary in India
View more details

eClerx Customer Service Associate Reviews and Ratings

based on 3 reviews

2.3/5

Rating in categories

2.5

Skill development

2.0

Work-life balance

1.8

Salary

2.7

Job security

2.3

Company culture

2.0

Promotions

2.0

Work satisfaction

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