eClerx Customer Service Associate Interview Questions and Answers

Q1. Tell me about your self
Ans. 
I am a dedicated and experienced customer service professional with a passion for helping others.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I am a strong communicator and problem-solver

• I am committed to providing excellent service and building positive relationships with customers
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Q2. Tell about our company?
Ans. 
Our company is a leading provider of customer service solutions in the retail industry.
• Founded in 2005

• Headquartered in New York City

• Specializes in providing personalized customer service experiences

• Works with top retail brands such as Macy's and Nordstrom
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Q1. What are your salary expectations?
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Q2. What is your family background?
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Q3. What are your strengths and weaknesses?
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Q4. Tell me about yourself.
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Scene at Hospital

Q1. Why should i get you on board?
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Self introduction
Next assessment if select in first round

Versant round..consists of voice test, typing, mail writing

Q1. Self intro Any topic which in resume or manager will give you the topic General questions will be asked..vary from person to person
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Q1. Discuss about any topic for 5 mins.
Ans. 
The impact of social media on mental health
• Introduction to social media and its prevalence in society

• Discuss the potential negative effects on mental health such as increased anxiety and depression

• Explore the role of cyberbullying and comparison on social media platforms

• Highlight the importance of setting boundaries and practicing self-care while using social media

• Provide tips for maintaining a healthy relationship wit
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Q2. Introduction about yourself
Ans. 
Experienced customer service professional with strong communication skills and a passion for helping others.
• Over 5 years of experience in customer service roles

• Excellent communication skills, both written and verbal

• Strong problem-solving abilities

• Passionate about providing top-notch service to customers

• Ability to remain calm and professional in challenging situations
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All about appititube and customer service based questions like how would you deal with the customers.

Q1. All about your personal details?
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Q2. Why sutherland?
Ans. 
Sutherland offers a supportive work environment, opportunities for growth, and a strong focus on customer satisfaction.
• Sutherland provides extensive training and development programs for employees.

• The company values diversity and inclusion in the workplace.

• Sutherland has a reputation for excellent customer service and innovative solutions.

• The company offers competitive benefits and opportunities for career advancement.
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Q1. Self introduction
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Q2. Experience and com skills
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Impact of online games