Hexaware Technologies Customer Service Associate Interview Questions and Answers

Q1. About self and ur preferences
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Normal maths,reasoning,english

Q1. Self introduction
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Q2. Experience and com skills
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Q1. What is customer service and what challenges have you faced in your previous organization
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Impact of online games

Q1. Tell me about yourself Why do you have gap in your resume. Explain about the process of your last company. What motivates you to work as CSA? What did you learn from yout last organization?
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Q1. I don't know about ops.. Basically they ask the same question, its better stick with your previous answer, changing sentence will cause rejection.. Topics Demonetization Women empowerment Last weekend Dai...read more
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Q1. Tell me about your self.
Ans. 
Experienced customer service professional with a background in retail and hospitality.
• Worked in retail for 3 years, providing excellent customer service and resolving issues

• Trained in hospitality industry, focusing on guest satisfaction and problem-solving

• Strong communication skills and ability to work well under pressure
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Q1. Do you believed that customer is always right? Why?
Ans. 
No, the customer is not always right.
• The customer may have incorrect information or unreasonable demands.

• It is important to listen to the customer and address their concerns, but it doesn't mean they are always right.

• Sometimes, the customer may be mistaken or misinformed.

• The goal is to find a solution that satisfies both the customer and the company.

• Providing excellent customer service involves balancing the customer's...read more
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Q2. Yes, as a customer service representative it is our responsibility
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Q1. How will you deal with irate customers?
Ans. 
I will remain calm, empathize with the customer, and find a solution to their problem.
• Stay calm and composed

• Listen actively and empathize with the customer

• Apologize for any inconvenience caused

• Offer a solution or alternative options

• Seek assistance from a supervisor if necessary
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Q1. Self introduction
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Q2. Educational background
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Random topic was given

Test was really tough to clear