Premium Employer

i

This company page is being actively managed by Hexaware Technologies Team. If you also belong to the team, you can get access from here

Hexaware Technologies Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

Hexaware Technologies Customer Service Associate Interview Questions and Answers

Updated 7 Jul 2021

Hexaware Technologies Customer Service Associate Interview Experiences

1 interview found

I applied via Naukri.com and was interviewed in Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Basic questions
  • Q2. What is your goal
  • Q3. What is you ambition

Interview Preparation Tips

Interview preparation tips for other job seekers - It is easy to Crack. Communication skills are very much important.

What people are saying about Hexaware Technologies

View All
fascinatingsherlock
Verified Icon
1w
works at
Hexaware Technologies
Job switch
Trying to grab an opportunity in Mumbai in BlackRock Does anyone have a reference??
Got a question about Hexaware Technologies?
Ask anonymously on communities.

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Jun 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Your preferred game and how to play it
  • Ans. 

    My preferred game is chess.

    • Chess is a strategic board game played between two players.

    • The objective is to checkmate the opponent's king, putting it under attack with no possible move to escape.

    • Each player starts with 16 pieces: one king, one queen, two rooks, two knights, two bishops, and eight pawns.

    • The game involves planning moves, anticipating the opponent's strategy, and making tactical decisions.

    • Chess requires cri...

  • Answered by AI
  • Q2. Tell me about yourself
  • Ans. 

    I am a dedicated customer service professional with a passion for helping others and a strong background in problem-solving.

    • Experience: Over 3 years in customer service roles, handling inquiries and resolving issues efficiently.

    • Skills: Excellent communication skills, both verbal and written, demonstrated through positive customer feedback.

    • Problem-Solving: Successfully resolved a complex billing issue for a customer, re...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just keep talking , dont feel judged . Let your mind be free , if it is your destiny you will get it . One and only rule to follow is never stutter and congratulations, you can work in that shit hole of a company.

Interview Preparation Tips

Round: Group Discussion
Tips: Be confident and speak relevant points

Round: Technical Interview
Experience: It was 2 member panel who conducted the interview. The interview questions were centred around my prior work experience, my specialization and guess estimates about a hypothetical business scenario.
Tips: Have a couple of good questions to ask the panellist when they ask you.

Round: Technical Interview
Experience: This interview was conducted by the head of a business unit. The questions was mainly about my prior work experience. This interview more detailed and serious in manner.

Round: HR Interview
Experience: This round was conducted by a senior HR manager. This round was more about my fit in the organization.

Skills: Business Logic , Communication Skills, Analytical Skills
College Name: KJ SOMAIYA INSTITUTE OF MANAGEMENT STUDIES AND RESEARCH

I applied via Naukri.com and was interviewed in Jun 2018. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. You will be asked around 12 questions regarding your technical knowledge, you need to answer them yes or no, 70 to 80% correct is passing marks
  • Q2. Behavioral test on computer
  • Q3. Package discussion
  • Q4. Technical questions maybe with some scenarios.

Interview Preparation Tips

General Tips: Be confident and keep on doing conversation with the interviewer. If they find you that you can handle any situation then it doesn't matter even if you are not able to answer some technical questions. So make them believe you can. After every answer you give, elaborate it with some example or scenario you have faced.
Skills: Confidence, Communication, Analytical Skills, Leadership
Duration: <1 week

I applied via Naukri.com and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Coding parts, tricky
  • Q2. Not answered

Interview Preparation Tips

Interview preparation tips for other job seekers - Not good experience bad attitude of interviewer joined late and behavea as he is working in google... Lol

I applied via Naukri.com and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. First round : 3 hours API coding round which tests you for your ability to code, coding style , coding design, test cases, etc
  • Q2. Second Round : Java concepts

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are appearing for Java Backend Developer role, please prepare the Java concepts very well. Having experience with AWS, Kubernetes, Kafka, etc does help.

I applied via Company Website and was interviewed before Jul 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me something about yourself?
  • Q2. Defect life cycle and testing life cycle
  • Q3. Scenario

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself and stick to your answer, there is nothing write or wrong in the interview world. Your experiences are your own experiences, they may not match other's experience. The person who is on the other side of the table knows this well.

I applied via Campus Placement and was interviewed before Aug 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. They will check with your Stability.
  • Q2. They will check with our communication by asking to tell about ourselves.
  • Q3. By given a General topic, you have to discuss about it for 1-2 minutes.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Good with your communication skills.

Interview Questionnaire 

3 Questions

  • Q1. Inevitable consisted of 4 round :-
  • Q2. One such question i remember was no of possible decoding of a given integer string. Ex - If a-1, b-2, c-3, ... Z - 26 Then 123 can be written as ABC, LC, AW
  • Q3. 3) MCQ - it consisted of multiple choice questions from android and java domain. The level was medium. 4) Manager round - asked questions about my project and technologies used. Gave me a problem relate...

Interview Preparation Tips

Interview preparation tips for other job seekers - Practice Algorithms

I applied via Job Portal and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Tell me about ur self?

Round 3 - Group Discussion 

Do Money matters in in life, there was a gd done to test ur skills

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and attentive, don't hesitate about salary and clarification on shifts timings

Hexaware Technologies Interview FAQs

How to prepare for Hexaware Technologies Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Hexaware Technologies. The most common topics and skills that interviewers at Hexaware Technologies expect are Inbound Process, Calling, Communication Skills, Convincing Power and Customer Relationship.

Tell us how to improve this page.

Hexaware Technologies Customer Service Associate Interview Process

based on 3 interviews

Interview experience

3.7
  
Good
View more
Join Hexaware Technologies Experience the impact across your digital ecosystem and beyond.
Hexaware Technologies Customer Service Associate Salary
based on 84 salaries
₹1.5 L/yr - ₹4.4 L/yr
6% less than the average Customer Service Associate Salary in India
View more details

Hexaware Technologies Customer Service Associate Reviews and Ratings

based on 28 reviews

3.9/5

Rating in categories

3.8

Skill development

3.6

Work-life balance

3.8

Salary

3.6

Job security

3.6

Company culture

3.5

Promotions

3.4

Work satisfaction

Explore 28 Reviews and Ratings
Senior Software Engineer
3.8k salaries
unlock blur

₹5.5 L/yr - ₹20.1 L/yr

Software Engineer
3k salaries
unlock blur

₹2 L/yr - ₹10 L/yr

System Analyst
2.9k salaries
unlock blur

₹7.7 L/yr - ₹29 L/yr

Technical Architect
2.1k salaries
unlock blur

₹10 L/yr - ₹38 L/yr

Senior Executive
1.9k salaries
unlock blur

₹0.8 L/yr - ₹6 L/yr

Explore more salaries
Compare Hexaware Technologies with

Cognizant

3.7
Compare

TCS

3.7
Compare

DXC Technology

3.7
Compare

Mphasis

3.4
Compare
Did you find this page helpful?
Yes No
write
Share an Interview