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eClerx Customer Care Executive Interview Questions and Answers
eClerx Customer Care Executive Interview Experiences
2 interviews found
I appeared for an interview before Feb 2024.
An aptitude test is a standardized assessment that measures a person's potential and skills in a particular field or role. It's often used by employers during the recruitment process.
An "after interview assessment" refers to a test or evaluation that a company administers to a candidate after they have already had an initial interview, allowing the employer to further assess their skills, abilities, and suitability for the role beyond just the interview conversation; this could include things like technical skills tests, personality assessments, reference checks, or even further in-depth interviews with other team members depending on the role and company practices.
A group discussion (GD) in an interview is a selection process where a group of candidates are put together to discuss a given topic, allowing the interviewer to assess their communication skills, critical thinking, leadership abilities, and teamwork capabilities by observing how they interact and contribute to the conversation.
(5 Questions)
- Q1. "Describe a time you had to address a performance issue with a high-performing employee."
- Q2. "Tell me about a time you successfully coached a team member through a challenging situation
- Q3. What are your salary expectations for this position?"'
- Q4. "Can you share an example of a time you demonstrated initiative in a previous role?"
- Q5. "What are your career goals in the next 5 years, and how does this position align with them?"
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before Jan 2022. There were 4 interview rounds.
Based on general knowledge. Not so difficult.. Some basic math and science and computer related stuff.
(1 Question)
- Q1. 25-30 words per minute speed. Will give some paragraph and u hv to type it without error.
(1 Question)
- Q1. Will ask questions related to education and whatever there will be on resume.
Interview Preparation Tips
Customer Care Executive Jobs at eClerx
Interview questions from similar companies
I applied via Approached by Company and was interviewed before Feb 2017. There were 5 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Directly they ask what should be your ctc per annum but the fixed ctc was satisfactory i used to pay rs 6900 per month during 2006 - 2007
- Q2. 3 types of languages pronunciation one in english language , the same words and subject in hindi and the same statements / dialogue / description in local language that was the process of interview and als...
- Ans.
The question asked about pronunciations in English, Hindi, and the local language.
The question required knowledge of pronunciations in different languages.
Candidates were expected to provide examples of words or phrases in each language.
The question aimed to assess language proficiency and adaptability.
Interview Preparation Tips
Experience: well verse of local language and no MTI in official language and my previous work exp was in river woods holiday resort thus was an added advantage to perform a strong approach towards customer service
Round: Test
Experience: typing test , mathematics and simple general knowledge of 2006 - 2007 current events
General Tips: nice process and should be well verse with the subject and we must be strongly oriented to win the interview and get a job
Skills: Communication, Body Language, Problem Solving, Analytical Skills, Leadership, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week
I applied via Naukri.com and was interviewed in Jan 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. What will you do if your target is not completed ?
Interview Preparation Tips
Customer Care Executive Interview Questions & Answers
Sutherland Global Services
Anonymous
posted on 23 Jan 2023
Selected
I applied via Approached by Company and was interviewed before Jan 2022. There were 3 interview rounds.
Basic knowledge test, regarding customer services
(2 Questions)
- Q1. Questions regarding previous job experience
- Q2. Questions regarding educational basckground
Interview Preparation Tips
Customer Care Executive Interview Questions & Answers
Hexaware Technologies
Anonymous
posted on 10 Jun 2024
(1 Question)
- Q1. Tell me about yourself
Sales Executive Interview Questions & Answers
Hexaware Technologies
Nikita Kamdi
posted on 10 Jan 2024
Selected
I applied via Naukri.com and was interviewed before Jan 2023. There was 1 interview round.
(5 Questions)
- Q1. Mock call will be taken by HR
- Q2. Why should I hire you
- Q3. What is ur strength
- Ans.
My strength is my ability to build strong relationships with clients and close deals.
Excellent communication and interpersonal skills
Strong negotiation and persuasion abilities
Proven track record of meeting and exceeding sales targets
Ability to understand customer needs and provide tailored solutions
Effective time management and organizational skills
Adaptability and resilience in a fast-paced sales environment
- Q4. Tell me about yourself
- Q5. Talk any random topic
- Ans.
The importance of effective communication in sales
Effective communication builds trust and rapport with customers
Listening skills help understand customer needs and provide tailored solutions
Clear and concise communication helps convey product benefits and value
Non-verbal communication, such as body language, impacts sales interactions
Active communication fosters long-term customer relationships
Interview Preparation Tips
Customer Care Executive Interview Questions & Answers
Sutherland Global Services
Anonymous
posted on 22 Feb 2023
I applied via Walk-in and was interviewed in Jan 2023. There were 4 interview rounds.
(1 Question)
- Q1. Basic Introduction, Talk about your family background
General knowledge questions were asked in the assignment.
(1 Question)
- Q1. Introduction, Family background questions, The manager will ask about any topic.
Interview Preparation Tips
Customer Care Executive Interview Questions & Answers
Sutherland Global Services
Avinash kasture
posted on 28 Feb 2024
I applied via Walk-in and was interviewed in Jan 2024. There were 2 interview rounds.
(1 Question)
- Q1. The interviewer first see your CV and ask a question. 1. First thay will ask you about yourself tell something about U 2. And after that they ask your hobby what you like the most and which things will o...
(1 Question)
- Q1. Something about business process outsourcing
Interview Preparation Tips
Customer Care Executive Interview Questions & Answers
Sutherland Global Services
Jenifer Emima
posted on 8 Mar 2024
(4 Questions)
- Q1. Tell me about yourself
- Q2. Tell me about something
- Q3. Tell me schooling
- Ans.
I completed my schooling from XYZ School in my hometown.
Attended XYZ School for primary and secondary education
Participated in various extracurricular activities like debate club and sports teams
Graduated with honors in XYZ year
- Q4. Tel me unviersity
- Ans.
University is an institution of higher education and research which grants academic degrees in various subjects.
Universities offer undergraduate and postgraduate programs in various fields of study.
They often have research facilities and libraries for students and faculty.
Universities may also offer extracurricular activities and student organizations.
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eClerx Customer Care Executive Interview Process
based on 2 interviews
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