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67 eClerx Jobs

Customer Care Executive

0-1 years

₹ 2 - 3L/yr

Mohali, Chandigarh

20 vacancies

Customer Care Executive

eClerx

posted 3d ago

Job Description

Job Description- US Voice Process As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered.
Key Responsibilities:

  • Answering incoming calls from customers in a professional and courteous manner.
  • Listening actively to customers and asking probing questions to fully understand their needs and concerns.
  • Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
  • Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
  • Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
  • Meeting or exceeding individual and team sales targets.
  • Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:

  • Excellent verbal and written communication skills in English.
  • Previous experience in a customer service and sales role, preferably in a call center environment.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong problem-solving skills and the ability to think on your feet.
  • Comfortable working in a fast-paced environment.
  • Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
  • Familiarity with basic computer skills and knowledge of CRM systems.

Education:

  • High school diploma (12+3 years diploma) or equivalent required.
  • Bachelor's degree experienced or fresher in any field is preferred.
  • Undergraduate with minimum 6 months of BPO Experience

If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience, we encourage you to apply for this exciting opportunity.


Directly share your resume on - 8219370026



Perks and benefits:

  • Cabs for Male and Female both.
  • Insurance coverage up to 1 Lakh.
  • Up to 3,000 Nigh Shift Allowances.



Employment Type: Full Time, Permanent

Read full job description

eClerx Interview Questions & Tips

Prepare for eClerx Customer Care Executive roles with real interview advice

Top eClerx Customer Care Executive Interview Questions

Q1. What is capital markets its types and money Market
Q2. What do you mean by Derivatives?
Q3. What is 5% of 50? What is 50% of 5? How will you cut a cake in 8 pieces in 3 cuts?
View all 312 questions

What people at eClerx are saying

4.3
 Rating based on 11 Customer Care Executive reviews

Likes

The work place is great.

  • Salary - Excellent
  • +6 more
Dislikes

Nothing and everything is good.

Read 11 Customer Care Executive reviews

Customer Care Executive salary at eClerx

reported by 21 employees
₹2.2 L/yr - ₹4 L/yr
12% more than the average Customer Care Executive Salary in India
View more details

What eClerx employees are saying about work life

based on 5k employees
53%
80%
74%
72%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

eClerx Benefits

Submitted by Company
Work From Home
Team Outings
Education Assistance
Soft Skill Training
Job Training
Health Insurance +2 more
Submitted by Employees
Cafeteria
Soft Skill Training
Job Training
Health Insurance
Team Outings
Work From Home +6 more
View more benefits

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eClerx Chandigarh Office Location

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Chandigarh Office
eClerx Services Limited, 1st and 2nd Floor, Towers A & B, DLF Info City Developer, Rajiv Gandhi Chandigarh Technology Park, Kishangarh Chandigarh
160101

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