Customer Care Executive

ABOUT US

Datacultr is a global Digital Operating System for Risk Management and Credit Recovery, we drive Collection Efficiencies, Reduces Delinquencies and Non-Performing Loans (NPLs). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand and grow their business in the under-penetrated New to Credit and Thin File Segments. Datacultrs platforms, make the underserved and unbanked segment viable, for providers of Consumer Durable Loans, Buy Now Pay Later, Micro-Loans, Nano-Loans and other Unsecured Loans.

We are helping millions of new to credit consumers, across emerging markets, access formal credit and begin their journey towards financial health. We have clients across India, South Asia, South East Asia, Africa and LATAM.

Datacultr is headquartered in Dubai, with offices in Abu Dhabi, Singapore, Nairobi and Mexico City; with our Development Center based out of Gurugram, India.

ORGANIZATIONS GROWTH PLAN

Datacultr’s vision is to enable convenient financing opportunities for consumers, entrepreneurs and small merchants, helping them combat the Socio-economic problems this segment faces due to restricted access to financing.

We are on a mission to enable 30 million unbanked & under-served people, access financial services by 2025.

JOB DESCRIPTION

POSITION – Product Support Executive

ROLE – Individual Contributor

DIVISION/VERTICAL – Operations

WORK LOCATION – Remote

QUALIFICATION – MBA or any business degree

SALARY PACKAGE – Depends upon the skillset and interview

NOTICE PERIOD – Can join at the earliest

Role
As a Product Support Executive member you will be maximizing the sustainable value for our customers and in turn our organization through long-term customer success strategies. You will be working with a targeted list of our strategic customers and be accountable for ensuring they successfully adopt and realize value from all our products. You will be accountable for customer retention, satisfaction and expansion of your customer portfolio.

KEY REQUIREMENTS

• Should have 0-3 years of experience in Customer Support Role
• Must have good fluency with English Language
• Listening to customer’s concerns and handling product related complaints or queries on TAT basis.
• Contribute ideas to resolve customer problems to improve productivity.
• Maintain and update customer documentation as needed.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Strong contact handling skills and active listening.
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

PERKS & BENEFITS -

• Flexible Working Hour
• Medical Benefits
• Upskilling the feeling
• Exciting work culture