Employee service - Telecalling- Airoli (On contract)

Job Title: Employee Service Representative(Tele-calling)

Location: Mumbai - Airoli

Designation: Retainer

Job Type: Contract 6 months

Please share your resume on farheen.chabru.c@eClerx.com .

Job Description:

We are seeking a highly motivated and skilled employee Service Representative to join our team. The ideal candidate will have a minimum of 1 year of experience in a call centre environment, excellent communication skills, and the ability to influence and persuade employees effectively. Basic knowledge of Microsoft Excel is also required.

Key Responsibilities:

• Handle outbound calls professionally and courteously.
• Inform employees about upcoming training opportunity.
• Use persuasive communication skills to influence employees and achieve desired outcomes.
• Maintain accurate and detailed records of employee interactions in an Excel sheet.
• Utilize basic Excel skills to manage and analyze data, generate reports, and track performance metrics.
• Collaborate with team members and other departments to address employee needs and improve processes.
• Meet or exceed performance targets, including call handling time, employee satisfaction scores, and engagement goals.

Requirements:

• Excellent verbal and written communication skills.
• Strong influencing and persuasion abilities.
• Basic knowledge of Microsoft Excel (data entry, basic formulas, and generating reports).
• High level of professionalism and a positive attitude.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Flexibility to work in shifts, including evenings and weekends,( if required.)