International Voice Process Executive

Hi,

Good Day !

Please find the below job description,

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

Position : Trainee/L1 Engineer

Experience : Freshers

Job Location : Chennai

Job Responsibilities:

Responsible to handle customer queries / issues through Voice and or Non Voice (International/ Domestic) transactions to the best of customer’s satisfaction. Necessary documentation of calls. Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meets goals set by the project.

• Handle calls customer queries / issues - Efficient dealing of complaints to completion and enabling satisfaction of customer, Follow-up with customer for resolution
• Responsible to adhere to schedule - Being regular to the work, does not show late to shifts, Does not take excessive long breaks
• Responsible to document all calls in CRM Tools - 100% recording of call information in CRM
• Attending Team Huddles - Acquiring knowledge about the newly released products, Receiving feedbacks positively from TLs, Reporting to supervisor on day-to-day events
• Ensure compliance to all process and procedures in organization - Follow all policies and procedures defined by the organization and updated from time to time, Compliance to organizational policies and processes

Technical skills:

• Should be patient enough to handle any kind of queries.
• Good understanding of computers.
• Should have Basic knowledge on computer hardware peripherals, Operation Systems,
• Chrome Brower, IE and Firefox.
• Also, should be able to work on firewall and IP Configuration.
• Flair for customer service and technical troubleshooting.
• Configuration & troubleshooting all types of Hardware's, Software applications, Antiviruses & Network problems (TCP/IP).