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44 Movate Jobs

International Voice Process Executive

0-5 years

₹ 0.5 - 3L/yr

Chennai

4 vacancies

International Voice Process Executive

Movate

posted 22d ago

Job Description

Hi,

Good Day !

Please find the below job description,


Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.


Position : Trainee/L1 Engineer

Experience : Freshers

Job Location : Chennai



Job Responsibilities:

Responsible to handle customer queries / issues through Voice and or Non Voice (International/ Domestic) transactions to the best of customer’s satisfaction. Necessary documentation of calls. Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meets goals set by the project.

  • Handle calls customer queries / issues - Efficient dealing of complaints to completion and enabling satisfaction of customer, Follow-up with customer for resolution
  • Responsible to adhere to schedule - Being regular to the work, does not show late to shifts, Does not take excessive long breaks
  • Responsible to document all calls in CRM Tools - 100% recording of call information in CRM
  • Attending Team Huddles - Acquiring knowledge about the newly released products, Receiving feedbacks positively from TLs, Reporting to supervisor on day-to-day events
  • Ensure compliance to all process and procedures in organization - Follow all policies and procedures defined by the organization and updated from time to time, Compliance to organizational policies and processes

Technical skills:

  • Should be patient enough to handle any kind of queries.
  • Good understanding of computers.
  • Should have Basic knowledge on computer hardware peripherals, Operation Systems,
  • Chrome Brower, IE and Firefox.
  • Also, should be able to work on firewall and IP Configuration.
  • Flair for customer service and technical troubleshooting.
  • Configuration & troubleshooting all types of Hardware's, Software applications, Antiviruses & Network problems (TCP/IP).

Employment Type: Full Time, Permanent

Read full job description

Prepare for International Voice Process Executive roles with real interview advice

Top Movate International Voice Process Executive Interview Questions

Q1. TCP/IP layers, why is transport needed for communication? What is Subnet mask and how does it help in data communication. Why is Vlan needed ... read more
Q2. What is the difference between WAN and LAN
Q3. How will you manage a ticket
View all 150 questions

What people at Movate are saying

International Voice Process Executive salary at Movate

reported by 2 employees with 1-6 years exp.
₹3.1 L/yr - ₹4 L/yr
16% more than the average International Voice Process Executive Salary in India
View more details

What Movate employees are saying about work life

based on 2.1k employees
55%
52%
71%
58%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Movate Benefits

Submitted by Company
Performance-Based Bonuses and Incentives
Competitive Salary Package and Benefits
Professional Development Opportunities through Movate Academy
Submitted by Employees
Job Training
Soft Skill Training
Work From Home
Health Insurance
Cafeteria
Team Outings +6 more
View more benefits

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Movate Chennai Office Locations

View all
Chennai, Tamil Nadu Office
Headquarter
Movate Technologies Pvt Ltd 6th Floor, Ambit IT Park, No. 32A & B, Ambit Road, Ambattur Industrial Estate, Chennai Chennai, Tamil Nadu
600058
Chennai, Tamil Nadu Office
Movate Technologies Pvt Ltd 7th Floor, Block A6, Shriram Gateway # 16 GST Road, Perungalathur, Chennai, India Chennai, Tamil Nadu
600063

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