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23 Apna Jobs

Immediate Opening For International Voice Process Executive

0-2 years

₹ 0.5 - 2.5L/yr

Noida, Gurgaon / Gurugram, Chennai

1000 vacancies

Immediate Opening For International Voice Process Executive

Apna

posted 13d ago

Job Description

Designation: International voice process agent.
Process: Inbound Calling.( * No sales or upselling or cross selling. *)
Experience: 0 to 8 months in Voice process.

Shift: ROTATIONAL SHIFT.


Responsibilities:

  • Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs
  • Responding to queries regarding our products, services, data and client accounts
  • Managing multiple client queries at once
  • Utilizing workflow tools to manage your own workload
  • Contributing to the achievement of team targets including service levels and quality measures
  • Maintain accurate records of customer communication and discussions using the appropriate internal system/s
  • Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
  • Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
  • Ensure that good client / consumer outcomes are at the center of all operational activity and decision making
  • Deliver great clients and consumers service and seek to exceed client / consumer expectations

Mandatory qualifications:


  • Excellent communication skills both verbal and written Mandatory.
  • A problem solving mind-set.
  • The ability to multi task.
  • Able to work well as an individual and as part of a team.

Perks:

  • Cab facility is Available (Home pickup & Drop)
  • 5 Days working
  • Immediate joiners required.!!!






Employment Type: Full Time, Permanent

Read full job description

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Q1. Count distinct pairs with difference equal to k and further optimize.
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What people at Apna are saying

What Apna employees are saying about work life

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53%
65%
73%
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Flexible timing
Monday to Friday
No travel
Day Shift
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Apna Benefits

Work From Home
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