Customer Care Representative

Role & responsibilities:

• Maintaining a positive, empathetic and professional attitude towards customer at all times.
• Responding promptly to customer inquiries.
• Resolve product or service problems by clarifying the customer's complaint; determining the
  cause of the problem; selecting and explaining the best solution to solve the problem,
  expediting correction or adjustment; following up to ensure resolution
• Keeping record of customer interaction, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary Manage large amounts of
  incoming calls
• Providing feedback on the efficiency of the customer service process.
• Identify and assess customers' needs to achieve satisfaction Go the extra mile to engage
  customers.

Requirements:

• Experience of working in US process
• Experience working with customer service
• Ability to stay calm when customers are stressed or upset
• Comfortable using computers
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively