30 Advatix Jobs

Production SupportEngineer
Location: Gurgaon
Position:Full Time

Application Support Team Responsibilities:
1. Providing software application support under the supervision of the Senior Engineer.
2. Performing analyses on software application functionality and suggesting
improvements.
3. Ensuring effective front end and back end functionality of applications.
4. Consulting with the software development team, internal users, and clients to
improve application performance.
5. Managing code migration across environments to ensure continued and
synchronized functionality and assisting with systems integrations
6. Establishing the root causes of application errors, and escalating serious concerns to
the Senior Engineer.
7. Keeping record of configuration changes and scheduling application updates.
8. Documenting processes and monitoring application performance metrics.
9. Providing front end support to clients and colleagues in other departments and
providing technical support to teams within the organization, and to external clients
when required
10. Possessing specialist knowledge of operating systems, devices, applications and
software
11. Managing ticketed query system and ensuring comprehensive database of queries
and resolutions is kept up to date
12. Maintaining and updating technical documents and procedures
13. Identifying and resolving technical issues
14. Managing coordination at a local and international level where required
15. Delivering regular and customized training to teams within the business
16. Preparing maintenance plans and upgrading schedules for the organizationâs systems
17. Developing reports for teams across the business.

Other skills that are relevant to this role:
1. Intimate knowledge of an organizationâs computing systems.
2. Ability to explain complex ideas to those with limited IT and systems knowledge
3. Exceptional verbal and written communication skills
4. Listening ability and patience
5. Extraordinary customer service and relationship management experience
6. Critical thinking skills

Must Have Skills:

1. Good SQL Knowledge

2. API Basic Understanding

3. Knowledge of Incident Management & Server Understanding

4. Log and Root Cause Analysis

5. Prior L2 Support Exp.