Sr. Customer Care Specialist / Customer Care Specialist

Role & responsibilities

• Answer incoming chats or calls from Lycamobile customers, responding to their queries in an efficient and timely manner to ensure customer satisfaction.
• Ensure adherence to product scripting in all customer communications.
• To attend and respond to customer chat or emails and written request when required.
• Fault resolution and raising tickets to the respective departments.
• Manage and maintain product related data bases in line with process KPIs.
• Ensure quality of data capture from customers.
• Support all other departments with any other specific business tasks.
• Flexibility to shift pattern is must.
• Minimum 1 year of experience in International Voice process.
• Minimum 2 years experience in Domestic Voice process.

Work Location:

Lycatel BPO Pvt Limited

Commerzone, Tower A, 4th Floor,

Mount Poonamalle Road,

Porur, Chennai - 600116 .

Only Immediate Joiners are preferred.

Interested candidates can share their CV to hrteam@lycatelindia.in

Contact HR : Sudha / Taj - Phone Number 044 69252627 .

Preferred candidate profile

Customer Service / Senior Customer Service

Any Graduate

Excellent English Communication Skills

Willing to work in various Shifts.