International Customer Care Executive Voice Process

TECH MAHINDRA IS HIRING FOR INTERNATIONAL TECHNICAL AND NON TECHNICAL VOICE PROCESS.

Job description

Roles and responsibilities-

• Resolve International customer queries.
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Perks and Benefits:

5 Days working & 2 rotational week off

Both Side Cabs

Lucrative Incentives

Loyalty Bonus

Salary Max up to 4:80 LPA - 4.90 LPA

Job Type: Permanent

Location: NSEZ Sector 81 ( Work From Office )

Fresher's are not eligible ( Only relevant experience will be picked )

For Any Further Query Contact :-

HR Anuradha

Contact :- 8383846755

Email ID:- Anuradha.Gupta@TechMahindra.com