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30 Advatix Jobs

Customer Service Representative

1-5 years

₹ 3.2 - 4L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Gurgaon / Gurugram

7 vacancies

Customer Service Representative

Advatix

posted 16d ago

Job Description


Role Overview:

As a Customer Service Representative, you will be the first point of contact for our customers, responsible for delivering exceptional support and resolving issues related to food delivery, orders, payments, and more. Youll work closely with our operations, restaurant partners, and delivery teams to ensure a seamless customer experience.



Key Responsibilities:

Handle Inquiries: Respond to customer inquiries via chat, email, and phone in a timely and professional manner.

Issue Resolution: Resolve issues related to order delays, incorrect orders, payment disputes, and any other customer concerns efficiently and empathetically.

Complaint Handling: Manage customer complaints, provide appropriate solutions, and follow up to ensure resolution and satisfaction.

Update Customer Information: Maintain accurate customer records in CRM system and update customer data as needed.

Adherence to Protocol: Follow company policies, procedures, and guidelines to deliver consistent, high-quality support.


Candidate Requirements:

Experience: 1-4 Years in customer service.

Communications: Candidates should have excellent written and verbal communication skills.

Work Mode: This is a Work from Office role.

Shifts: Rotational shifts (Mostly US shift)

Working Days: Operates on a 5 day working model.



Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Service Representative roles with real interview advice

Top Advatix Customer Service Representative Interview Questions

Q1. How would you identify that enough testing is done.
Q2. Difference between Delete, Drop and Truncate?
Q3. What is differed state in JIRA?
View all 14 questions

What people at Advatix are saying

3.9
 Rating based on 5 Customer Service Representative reviews

Likes

Salary on time.

  • Salary - Good
  • +3 more
Dislikes

To navigate the challenges in this organisation, you need to establish a strong relationship with upper level management?

  • Promotions - Poor
Read 5 Customer Service Representative reviews

Customer Service Representative salary at Advatix

reported by 17 employees
₹3 L/yr - ₹4.3 L/yr
19% more than the average Customer Service Representative Salary in India
View more details

What Advatix employees are saying about work life

based on 78 employees
54%
77%
88%
77%
Flexible timing
Monday to Friday
No travel
Night Shift
View more insights

Advatix Benefits

Health Insurance
Job Training
Team Outings
Work From Home
Soft Skill Training
Free Transport +6 more
View more benefits

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