DBS Bank Relationship Manager Interview Questions, Process, and Tips

Q1. Tell me about yourself
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Q2. Question was asked based on the self intro details
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Q1. Salary discussion
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Q1. About the products
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Q2. Understanding of the job role
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Q3. Working capital products for the SME MSME & mid corporate
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Working capital products are essential for SMEs, MSMEs, and mid-corporate clients to manage their day-to-day operational expenses.
• Working capital loans provide short-term financing to cover expenses like inventory, payroll, and accounts payable.

• Revolving credit lines allow businesses to borrow funds as needed and repay them to access more capital.

• Invoice financing helps SMEs unlock cash tied up in unpaid invoices by re...read more
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Normal quantitative questions

Q1. How to deal posh cases
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Dealing with posh cases requires a combination of tact, empathy, and professionalism.
• Listen actively and attentively to understand the client's needs and concerns.

• Maintain a calm and composed demeanor, even in challenging situations.

• Offer personalized solutions and demonstrate expertise to build trust.

• Handle any conflicts or complaints with diplomacy and a focus on finding resolutions.

• Provide exceptional customer servi...read more
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Q2. How to handle grivance
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Handling grievances requires active listening, empathy, and a solution-oriented approach.
• Listen actively to the person's complaint and acknowledge their feelings.

• Show empathy and understanding towards their situation.

• Offer a solution or propose a plan of action to address their grievance.

• Follow up with the person to ensure their grievance has been resolved to their satisfaction.

• Maintain a professional and respectful de
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Q3. Some of employees says my team strgenth less. We need manpower and we are working late night so at the time requied food and trasport.
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Q1. About technical of product
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Q2. Explain about your handling product
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I handle a range of financial products to meet client needs and goals.
• Identify client needs and goals

• Offer suitable financial products

• Provide guidance and advice on product features and benefits

• Ensure compliance with regulations and policies

• Monitor and review product performance

• Examples: investment products, insurance policies, loans, credit cards
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