Croma CSD Executive Interview Questions and Answers

Q1. What type of variant of processor
Ans. 
The type of variant of processor refers to the specific model or version of the processor being used.
• The type of variant of processor can include different brands such as Intel, AMD, Qualcomm, etc.

• Examples of processor variants include Intel Core i7-8700K, AMD Ryzen 5 3600, Qualcomm Snapdragon 855.

• The variant of processor can also indicate the generation or architecture of the processor.
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Q2. What work ram in motherboard
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RAM (Random Access Memory) in a motherboard is used to temporarily store data that the CPU needs to access quickly.
• RAM stands for Random Access Memory

• It is used to store data that the CPU needs to access quickly

• RAM is volatile memory, meaning it loses its data when the power is turned off

• Different types of RAM include DDR3, DDR4, and DDR5
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Q3. Variant of ram on cpu
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RAM variants on CPU include SRAM, DRAM, and SDRAM.
• SRAM (Static RAM) is faster but more expensive than DRAM.

• DRAM (Dynamic RAM) is slower but more cost-effective than SRAM.

• SDRAM (Synchronous DRAM) synchronizes with the CPU's clock speed for faster data transfer.
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Q4. Why customer buy a premium laptop?
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Customers buy premium laptops for higher performance, better build quality, advanced features, and status symbol.
• Premium laptops offer superior performance compared to budget options

• They are built with high-quality materials for durability and longevity

• Advanced features such as high-resolution displays, faster processors, and better graphics capabilities attract customers

• Owning a premium laptop can be seen as a status ...read more
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Q1. Tell me about your self
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I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong focus on providing exceptional service

• Empathetic and dedicated approach

• Excellent communication skills
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Q2. What is BPO
Ans. 
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies often use BPO to reduce costs, improve efficiency, and focus on their core competencies.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples o...read more
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Q1. About yourself, Basics about Past experiences, Tools knowledge like Excel, Power BI more of Visualization tools
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An excel workbook was given which had raw data in 2 different sheets and one reference workbook was given which had all the summary of the data in sheet1. Based on reference sheet, try to duplicate and summarize the raw data. Also raw data workbook will be in 2 separate sheets so you will have to prepare the data in a single sheet by merging those 2 raw sheets. Merging can be done manually or by power query. Things to be prepared - Pivot Table, YOY Growth in percentage, Power Query to merge sheets

Q1. How to attract customers
Ans. 
Attract customers by understanding their needs, providing excellent customer service, offering promotions, and utilizing social media.
• Understand customer needs and tailor your approach accordingly

• Provide excellent customer service to build trust and loyalty

• Offer promotions and discounts to incentivize purchases

• Utilize social media platforms to reach a wider audience and engage with customers

• Create a strong brand image
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Q2. How to explain product details
Ans. 
To explain product details, use simple language, focus on benefits, provide examples, and tailor the explanation to the audience's needs.
• Use simple language to ensure understanding

• Focus on the benefits of the product rather than just features

• Provide examples to illustrate how the product works or its benefits

• Tailor the explanation to the audience's needs and level of understanding
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Q1. Reason for leaving previous company
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Q2. How would you deal with high rated customer
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Q1. INTRODUCTION ABOUT YOURSELF
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Q2. TECHNICAL SKILLS AND MARKETTING SKILLS FOR SHOWROOM STAFFS AND FOR ADMIN STAFF GOOD COMMUNICATION SKILLS AND EXCEL KNOWLEDGE
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Q1. Good to see you
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Q2. Thank you for all team
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Q1. What is retail industry
Ans. 
The retail industry involves the sale of goods and services to consumers through various channels.
• Involves selling products directly to consumers

• Includes physical stores, online platforms, and mobile apps

• Covers a wide range of products such as clothing, electronics, groceries, and more
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Q2. Why are u choosing this job
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Q3. What is your hobbies
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Q1. What is sap ?
Ans. 
SAP stands for Systems, Applications, and Products in Data Processing. It is a software used for managing business operations and customer relations.
• SAP is a leading enterprise resource planning (ERP) software used by companies to streamline their business processes.

• It integrates various functions such as finance, HR, sales, and supply chain management into one system.

• SAP offers modules like SAP HANA, SAP S/4HANA, SAP ...read more
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