Premium Employer

i

This company page is being actively managed by Croma Team. If you also belong to the team, you can get access from here

Croma Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

Croma Customer Service Executive Interview Questions and Answers

Updated 28 Jan 2025

Croma Customer Service Executive Interview Experiences

4 interviews found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. Tell me about your self
  • Q2. Family members
  • Q3. Why do you want join croma
  • Q4. Who do got know about croma
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about your self
  • Q2. Why do you want join Croma

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't apply here ur life will be hell

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Ask me about my experience and tell me about your self?
  • Q2. Explained my 4 years experience and tell her self intro in briefly
Round 2 - Case Study 

If you facing multiple customer handling, How to managed them and how to satisfied about service related works?

Interview Preparation Tips

Interview preparation tips for other job seekers - Maintain a strong sense of self confidence and composure at all times, and most important thing be happy.

I applied via Recruitment Consulltant and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. About my background to know about my details

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't fear I'm waiting for rejoining

Croma interview questions for designations

 Customer Service Specialist

 (10)

 Customer Service Associate

 (1)

 Sr Customer Service Specialist

 (1)

 Customer Executive

 (1)

 Customer Support Executive

 (1)

 Senior Customer Service Representative

 (1)

 Customer Service Associate (Csa)

 (1)

 Customer Care Specialist

 (1)

Customer Service Executive Jobs at Croma

View all

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - Assessment 

(2 Questions)

  • Q1. Reason for leaving previous company
  • Q2. How would you deal with high rated customer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and slightly honest
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Oct 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What is your 1st priority

Interview Preparation Tips

Topics to prepare for Landmark Group Customer Service Executive interview:
  • Employee Relations
  • Employee Engagement
  • Employee Grievances
Interview preparation tips for other job seekers - My total experience is bad for landmark jeep
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell meAbout myself
  • Q2. Previous working experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

Basic Fuzz and Buzz and Bais test

Round 2 - HR 

(2 Questions)

  • Q1. Are u a team player
  • Q2. What is your goals?

Interview Preparation Tips

Interview preparation tips for other job seekers - Don’t break
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(3 Questions)

  • Q1. How many times duty hours
  • Q2. How many besik sallery
  • Q3. How many days come my interview
Round 2 - Aptitude Test 

I am very intelligent man i am hard working man my nechar is very normol

Interview Preparation Tips

Topics to prepare for AL-NAHDI Medical Company Customer Support Executive interview:
  • Good customer deal and clean bo
Interview preparation tips for other job seekers - I am Rajesh chauhan from india uttar pardesh I am very froud feel this company deleted and I have 4 years experience is al nahadi farmacy customer handling and salesman according thanku
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via AmbitionBox and was interviewed in Mar 2024. There were 6 interview rounds.

Round 1 - Aptitude Test 

What is your name ????

Round 2 - Technical 

(3 Questions)

  • Q1. What is there in technical
  • Q2. Installing the watch's battery and servicing it
  • Ans. 

    Installing a watch's battery and servicing it involves careful handling and knowledge of the specific watch model.

    • Ensure the watch is turned off before opening the back cover

    • Use the appropriate tools to open the watch case without damaging it

    • Replace the battery with the correct type and size recommended by the manufacturer

    • Check for any water damage or dirt inside the watch during servicing

    • Test the watch after replacing...

  • Answered by AI
  • Q3. Watche's servicing it
Round 3 - One-on-one 

(1 Question)

  • Q1. What can you do for this company?
Round 4 - Group Discussion 

What kind of experience will it be with friends?

Round 5 - HR 

(1 Question)

  • Q1. What's the name of our HR
Round 6 - Assignment 

What's assignment ????

Interview Preparation Tips

Topics to prepare for Titan Company Customer Relationship Officer interview:
  • Titan company
  • Sales women

Croma Interview FAQs

How many rounds are there in Croma Customer Service Executive interview?
Croma interview process usually has 1-2 rounds. The most common rounds in the Croma interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Croma Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Croma. The most common topics and skills that interviewers at Croma expect are Customer Service, Complaint Handling, Customer Handling, Customer Relationship and Customer Care.
What are the top questions asked in Croma Customer Service Executive interview?

Some of the top questions asked at the Croma Customer Service Executive interview -

  1. Why do you want join cr...read more
  2. Who do got know about cr...read more
  3. Tell me about your s...read more

Tell us how to improve this page.

Croma Customer Service Executive Interview Process

based on 9 interviews

1 Interview rounds

  • HR Round
View more
Join Croma A Tata Enterprise
Croma Customer Service Executive Salary
based on 237 salaries
₹1.1 L/yr - ₹4 L/yr
15% less than the average Customer Service Executive Salary in India
View more details

Croma Customer Service Executive Reviews and Ratings

based on 110 reviews

3.9/5

Rating in categories

4.0

Skill development

3.7

Work-life balance

3.2

Salary

4.2

Job security

3.7

Company culture

2.9

Promotions

3.4

Work satisfaction

Explore 110 Reviews and Ratings
Customer Service Executive

Hyderabad / Secunderabad

1-3 Yrs

₹ 2-2.5 LPA

Explore more jobs
Customer Service Specialist
444 salaries
unlock blur

₹1.3 L/yr - ₹4.9 L/yr

Assistant Department Manager
369 salaries
unlock blur

₹2.1 L/yr - ₹7 L/yr

Store Manager
327 salaries
unlock blur

₹4.9 L/yr - ₹15.1 L/yr

Department Manager
266 salaries
unlock blur

₹2.8 L/yr - ₹7 L/yr

Customer Service Executive
237 salaries
unlock blur

₹1 L/yr - ₹4 L/yr

Explore more salaries
Compare Croma with

Reliance Retail

3.9
Compare

Tata Group

4.2
Compare

Aditya Birla Group

4.1
Compare

Future Group

4.3
Compare
Did you find this page helpful?
Yes No
write
Share an Interview