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Croma Customer Service Specialist Interview Questions and Answers

Updated 9 Feb 2025

Croma Customer Service Specialist Interview Experiences

10 interviews found

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. About product knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Forget about Festivals, you have to Stand on full time for work it is unhealthy
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I was interviewed before Feb 2024.

Round 1 - HR 

(1 Question)

  • Q1. Excepted salary

Customer Service Specialist Interview Questions Asked at Other Companies

Q1. Can you provide an example of a time when you went above and beyo ... read more
Q2. How do you make sales and promote a high-value average transactio ... read more
asked in FRND
Q3. If a female user facing terrible issue with a male user, How you ... read more
Q4. Which KVA rating transformer used for 5 Amperes load?
asked in Croma
Q5. What are the steps involved in selling a sanitizer?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - Group Discussion 

The manager asking me to my bio data and how can i start my journey and how was your future plan...

Interview Preparation Tips

Interview preparation tips for other job seekers - No
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Aug 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Why do you want to get into sales

Croma interview questions for designations

 Sr Customer Service Specialist

 (1)

 Customer Service Executive

 (4)

 Customer Service Associate

 (1)

 Customer Care Specialist

 (1)

 Customer Service Associate (Csa)

 (1)

 Senior Customer Service Representative

 (1)

 Customer Support Executive

 (1)

 Customer Executive

 (1)

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Introduce yourself
Round 3 - Assignment 

Aptitude test and also some mathematics question will be there

Interview Preparation Tips

Topics to prepare for Croma Customer Service Specialist interview:
  • Retail experience
  • E commerce
  • Communication Skills
Interview preparation tips for other job seekers - Attend with the confidence easily u can clear this interview only prepare for assessment it's simple maths and aptitude questions
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. How do you sell a pen?
  • Ans. 

    By highlighting the pen's features, benefits, and unique selling points, I can effectively demonstrate its value to the customer.

    • Highlight the pen's features such as smooth writing, comfortable grip, and durable ink.

    • Explain the benefits of using the pen, such as improved handwriting, professional appearance, and long-lasting performance.

    • Emphasize the unique selling points of the pen, such as being refillable, eco-frien...

  • Answered by AI
  • Q2. What are the steps involved in selling a sanitizer?
  • Ans. 

    Steps involved in selling a sanitizer

    • Identify target market (e.g. hospitals, schools, households)

    • Create a marketing strategy to reach potential customers

    • Highlight the benefits of the sanitizer (e.g. kills germs, safe for skin)

    • Provide product demonstrations if possible

    • Offer discounts or promotions to encourage purchase

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Research the company, practice answering common questions, and prepare questions to ask the interviewer

Customer Service Specialist Jobs at Croma

View all
Interview experience
5
Excellent
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. Experience
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

There will be cheak your understanding capacity.

Round 3 - HR 

(2 Questions)

  • Q1. About your journey of working experience and life goal.
  • Q2. Why you want to join croma

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are want to be a part of Tata group than join and show your skills.

Customer Service Specialist Interview Questions & Answers

user image SHAIK KHADAR BASHA

posted on 20 Jun 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - Technical 

(3 Questions)

  • Q1. What do you know about this company
  • Q2. How does you know about this job profile
  • Q3. What are the skills that you have to join this company
Round 3 - HR 

(3 Questions)

  • Q1. How much salary you are expecting
  • Q2. What was your previous experience that you have
  • Q3. What's your ultimate goal

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be transparent while interview is going on

I applied via Naukri.com and was interviewed before May 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How I can grow in your company

Interview Preparation Tips

Interview preparation tips for other job seekers - First you prepare for interview very nicely both English and Hindi language .
Interview time give the answer perfectly what ever you prepare in your home .Some important interview questions is
1: About your self .
2: Salary expection .
3: Why you left the previous job .
4: What is your previous job role and responsibilities .
5: Tell me something about your State .
This 5 important question prepare in English and Hindi language, very nicely .Same answer apply in interview time .
Contribute & help others!
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Croma Interview FAQs

How many rounds are there in Croma Customer Service Specialist interview?
Croma interview process usually has 1-2 rounds. The most common rounds in the Croma interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Croma Customer Service Specialist interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Croma. The most common topics and skills that interviewers at Croma expect are Consumer Electronics, Sales, Customer Service, Process Implementation and Communication Skills.
What are the top questions asked in Croma Customer Service Specialist interview?

Some of the top questions asked at the Croma Customer Service Specialist interview -

  1. What are the steps involved in selling a sanitiz...read more
  2. How do you sell a p...read more
  3. About product knowle...read more
How long is the Croma Customer Service Specialist interview process?

The duration of Croma Customer Service Specialist interview process can vary, but typically it takes about less than 2 weeks to complete.

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Croma Customer Service Specialist Interview Process

based on 20 interviews

1 Interview rounds

  • HR Round
View more
Join Croma A Tata Enterprise

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Croma Customer Service Specialist Salary
based on 453 salaries
₹1 L/yr - ₹4.6 L/yr
39% less than the average Customer Service Specialist Salary in India
View more details

Croma Customer Service Specialist Reviews and Ratings

based on 240 reviews

4.2/5

Rating in categories

4.2

Skill development

4.0

Work-life balance

3.7

Salary

4.1

Job security

3.9

Company culture

3.3

Promotions

3.7

Work satisfaction

Explore 240 Reviews and Ratings
Customer Service Specialist

Pune

1-5 Yrs

₹ 2.2-3.6 LPA

Customer Service Specialist

Bangalore / Bengaluru

1-5 Yrs

₹ 1.45-4 LPA

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