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FRND

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2.1

based on 13 Reviews

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FRND Customer Service Specialist Interview Questions and Answers

Updated 2 Aug 2023

FRND Customer Service Specialist Interview Experiences

1 interview found

Customer Service Specialist Interview Questions & Answers

Anonymous

posted on 28 Jul 2023

Interview experience

Good

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Approached by Company and was interviewed in Jul 2023. There was 1 interview round.

Round 1 - HR

(3 Questions)

Q1. If a female user facing terrible issue with a male user, How you will handle this?

Ans.

I would address the issue promptly and professionally, ensuring the safety and comfort of both users.

Listen to the female user's concerns and validate her feelings
Investigate the situation thoroughly to understand the issue
Take appropriate action to address the problem, such as warning or banning the male user
Provide support and resources to the female user, such as counseling services or blocking the male user

Answered by AI

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Q2. How would you educate a new user about FRND app?

Ans.

I would educate a new user about FRND app by providing a step-by-step tutorial and offering personalized assistance.

Start by explaining the key features of the app such as messaging, group chats, and event planning.
Demonstrate how to create a profile, add friends, and join or create groups.
Provide tips on how to customize notifications, privacy settings, and security measures.
Offer hands-on assistance through a live de...

Answered by AI

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Q3. When you will be available for joining? We need immediate joiner?!

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Interview Preparation Tips

Interview preparation tips for other job seekers - After I got selected I just go throw ambition box, So it show very bad in employee rating and they never sheduled a proper interview timing. They will call randomly at any time even for the 2nd round and they never answered my call whenever I callback. So, This makes me unsecured regarding my salary, my job security.... So I drop the offer letter and this was a WFH job. Salary package they offered 10k + 5k incentive

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Interview Tips & Stories

gandalfthepurple

works at

MicroEnergy Credits, Corp.

SQL and Python Interview Tips needed ASAP!

My SQL and Python technical round is in 3 days and I need a list of important topics to practice for Python. I have worked on NumPy and Pandas libraries at my current workplace. Need an exhaustive list of topics that you guys have been asked in DA/BA role interviews. The interview is for a Big4 company. Any help is much appreciated!

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Interview questions from similar companies

Customer Support Executive Interview Questions & Answers

Pole To Win

Anonymous

posted on 3 Feb 2025

Interview experience

Poor

Difficulty level

Moderate

Process Duration

More than 8 weeks

Result

Selected

I was interviewed before Feb 2024.

Round 1 - Aptitude Test

Knowledge of technical aspects related to games.

Round 2 - Technical

(3 Questions)

Q1. How do you handle customer support in a CX (Customer Experience) role?

Add your answer

Q2. Game issues gamers face during gameplay, i.e. Fps, lag, network related questions.

Add your answer

Q3. Practical questions like how you can handle a customer who faced this issue relatedto game for example network related. Then how can you help him.

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Round 3 - HR

(2 Questions)

Q1. Salary discussion

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Q2. Discussion related to Shift timings, increment etc.

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Interview Preparation Tips

Interview preparation tips for other job seekers - Do not join this company unless you require permanent work from home. They make false promises to candidates and deny everything they stated during the hiring process. The management is very poor.

Customer Service Executive Interview Questions & Answers

Head Digital Works

Anonymous

posted on 20 Aug 2023

Interview experience

Average

Difficulty level

Hard

Process Duration

Less than 2 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - Aptitude Test

Excellent quality of questions were asked

Round 3 - One-on-one

(3 Questions)

Q1. How to deal with a frustrating customer?

Ans.

Stay calm, listen actively, empathize, offer solutions, seek help if needed.

Stay calm and composed to avoid escalating the situation.
Listen actively to understand the customer's concerns and frustrations.
Empathize with the customer by acknowledging their feelings.
Offer solutions or alternatives to address the customer's issue.
Seek help from a supervisor or colleague if needed to resolve the situation effectively.

Answered by AI

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Q2. Why would a customer gets frustrated?

Ans.

Customers can get frustrated due to various reasons such as long wait times, unhelpful responses, unresolved issues, and lack of communication.

Long wait times for assistance or resolution
Unhelpful or uninformed customer service representatives
Unresolved issues or repeated problems
Lack of communication or updates on the status of their concern

Answered by AI

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Q3. How to handle customers

Ans.

Handle customers with empathy, patience, and effective communication.

Listen actively to understand their concerns
Show empathy and validate their feelings
Stay calm and patient, even in difficult situations
Communicate clearly and provide solutions or alternatives
Follow up to ensure customer satisfaction

Answered by AI

Add your answer

Senior Customer Service Executive Interview Questions & Answers

Head Digital Works

Anonymous

posted on 16 Apr 2022

I applied via Approached by Company and was interviewed in Mar 2022. There were 3 interview rounds.

Round 1 - One-on-one

(2 Questions)

Q1. It was good experienve

Add your answer

Q2. Self introduction and general quiestions overall experience

Add your answer

Round 2 - One-on-one

(1 Question)

Q1. Previous company experiences

Ans.

I have 5 years of experience in customer care, working for a leading telecommunications company.

Worked as a Senior Customer Care Executive for XYZ Telecom
Handled customer queries and complaints through various channels like phone, email, and chat
Resolved complex issues by coordinating with different departments
Provided exceptional customer service and ensured customer satisfaction
Trained and mentored new team members
Ac...

Answered by AI

Add your answer

Round 3 - HR

(1 Question)

Q1. What are your salary expectations?

Ans.

I expect a competitive salary based on my experience and skills.

I am looking for a salary that reflects my expertise and the responsibilities of the role.
I have researched the market rates for similar positions and expect to be compensated accordingly.
I am open to discussing the salary range for this position during the negotiation process.
I value fair compensation that recognizes my contributions to the company's succ...

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - Only 3 rounds in total......it was nice experience...friendly managers and hrs

Customer Service Executive Interview Questions & Answers

Pole To Win

Anonymous

posted on 6 Dec 2021

I applied via Referral and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. What do you know about gaming? What types of games have you played. What are the steps to be followed when game starts lagging

Ans.

Gaming knowledge and troubleshooting lagging issues

I have played various types of games including FPS, RPG, and sports games
Steps to follow when game starts lagging include checking system requirements, closing unnecessary programs, updating drivers, and lowering graphics settings
In some cases, clearing cache or reinstalling the game may also help
It's important to have a basic understanding of computer hardware and sof

Answered by AI

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