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Head Digital Works Customer Service Executive Interview Questions and Answers

Updated 20 Aug 2023

Head Digital Works Customer Service Executive Interview Experiences

1 interview found

Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Excellent quality of questions were asked

Round 3 - One-on-one 

(3 Questions)

  • Q1. How to deal with a frustrating customer?
  • Ans. 

    Stay calm, listen actively, empathize, offer solutions, seek help if needed.

    • Stay calm and composed to avoid escalating the situation.

    • Listen actively to understand the customer's concerns and frustrations.

    • Empathize with the customer by acknowledging their feelings.

    • Offer solutions or alternatives to address the customer's issue.

    • Seek help from a supervisor or colleague if needed to resolve the situation effectively.

  • Answered by AI
  • Q2. Why would a customer gets frustrated?
  • Ans. 

    Customers can get frustrated due to various reasons such as long wait times, unhelpful responses, unresolved issues, and lack of communication.

    • Long wait times for assistance or resolution

    • Unhelpful or uninformed customer service representatives

    • Unresolved issues or repeated problems

    • Lack of communication or updates on the status of their concern

  • Answered by AI
  • Q3. How to handle customers
  • Ans. 

    Handle customers with empathy, patience, and effective communication.

    • Listen actively to understand their concerns

    • Show empathy and validate their feelings

    • Stay calm and patient, even in difficult situations

    • Communicate clearly and provide solutions or alternatives

    • Follow up to ensure customer satisfaction

  • Answered by AI

Interview questions from similar companies

I applied via Referral and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What do you know about gaming? What types of games have you played. What are the steps to be followed when game starts lagging
  • Ans. 

    Gaming knowledge and troubleshooting lagging issues

    • I have played various types of games including FPS, RPG, and sports games

    • Steps to follow when game starts lagging include checking system requirements, closing unnecessary programs, updating drivers, and lowering graphics settings

    • In some cases, clearing cache or reinstalling the game may also help

    • It's important to have a basic understanding of computer hardware and sof

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Interviewer was quit cool. Be relaxed
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Nov 2023. There were 2 interview rounds.

Round 1 - Group Discussion 

Topic was EV in India

Round 2 - One-on-one 

(1 Question)

  • Q1. Hobbies Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Dec 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Basic Knowledge of General mathematics and General Science. basic English and Management Related Questions.

Round 3 - HR 

(2 Questions)

  • Q1. About Indiamart and It's achievements, and also Share your past experience or achivements.
  • Q2. About Your Strengths and weaknesses

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Energetic on Interview Time and Don't be hesitate.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce yourself
  • Ans. 

    Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.

    • Over 5 years of experience in customer service roles

    • Skilled in handling customer inquiries and complaints

    • Proficient in using CRM systems to track customer interactions

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. Why Customer Service?
  • Ans. 

    I am passionate about helping others and enjoy problem-solving.

    • I enjoy interacting with people and providing assistance.

    • I find satisfaction in resolving issues and making customers happy.

    • I believe in the importance of building strong relationships with customers.

    • I have a natural ability to empathize and understand the needs of others.

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me About Policybazaar
  • Ans. 

    Policybazaar is an online platform that helps customers compare and buy insurance policies from various companies.

    • Policybazaar offers a wide range of insurance products including health, life, car, and travel insurance.

    • Customers can compare different insurance plans based on coverage, premium, and other features before making a purchase.

    • The platform provides a convenient and transparent way for customers to buy insuran...

  • Answered by AI
  • Q2. How to deal with angry customers?
  • Ans. 

    Listen actively, empathize, stay calm, apologize, offer solutions, follow up.

    • Listen actively to understand their concerns.

    • Empathize with their situation and show understanding.

    • Stay calm and composed to de-escalate the situation.

    • Apologize for any inconvenience caused, even if it's not your fault.

    • Offer solutions or alternatives to address their issue.

    • Follow up to ensure the problem has been resolved to their satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and clear
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

They just share about how to work share assignment on how to work nothing complicated soo easy..only you have to make one video before

Round 2 - HR 

(2 Questions)

  • Q1. Where do you work before ?
  • Ans. 

    I previously worked at XYZ Company as a Customer Service Representative.

    • Worked at XYZ Company as a Customer Service Representative

    • Handled customer inquiries and resolved issues

    • Provided support via phone, email, and chat

    • Collaborated with other departments to ensure customer satisfaction

  • Answered by AI
  • Q2. Why you leave your job?
  • Ans. 

    Seeking new challenges and growth opportunities.

    • Desire for career advancement

    • Seeking new challenges

    • Relocation

    • Better work-life balance

    • Company downsizing

  • Answered by AI
Round 1 - Technical 

(1 Question)

  • Q1. About gold loan related

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't join IIfl finance LTD because they are not providing full & final i.e not providing salery of notice period
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Personal introduction
  • Q2. Education qualifications
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected

I applied via AmbitionBox and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Simple question is asking no load

Round 3 - Assignment 

Assignment test you can complete by your phone

Round 4 - HR 

(5 Questions)

  • Q1. Interview with hr is important
  • Q2. About your self and your study, work experience and family background
  • Q3. How many experience you have
  • Q4. How working background
  • Q5. Your family background

Interview Preparation Tips

Interview preparation tips for other job seekers - That is very nice company

Interview Questionnaire 

4 Questions

  • Q1. Tell me about yourself?
  • Q2. If a street electricity is gone whom will u call?
  • Q3. What is animal doctor called as ?
  • Q4. Choose any topic of your choice and speak for 5 mins on that .

Head Digital Works Interview FAQs

How many rounds are there in Head Digital Works Customer Service Executive interview?
Head Digital Works interview process usually has 3 rounds. The most common rounds in the Head Digital Works interview process are Resume Shortlist, Aptitude Test and One-on-one Round.
What are the top questions asked in Head Digital Works Customer Service Executive interview?

Some of the top questions asked at the Head Digital Works Customer Service Executive interview -

  1. How to deal with a frustrating custom...read more
  2. Why would a customer gets frustrat...read more
  3. How to handle custom...read more

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Head Digital Works Customer Service Executive Interview Process

based on 1 interview

Interview experience

3
  
Average
View more
Head Digital Works Customer Service Executive Salary
based on 6 salaries
₹2.7 L/yr - ₹5 L/yr
10% more than the average Customer Service Executive Salary in India
View more details

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