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Head Digital Works Customer Service Executive Interview Questions and Answers
Head Digital Works Customer Service Executive Interview Experiences
1 interview found
Selected
I applied via Recruitment Consulltant and was interviewed in Feb 2023. There were 3 interview rounds.
Excellent quality of questions were asked
(3 Questions)
- Q1. How to deal with a frustrating customer?
- Ans.
Stay calm, listen actively, empathize, offer solutions, seek help if needed.
Stay calm and composed to avoid escalating the situation.
Listen actively to understand the customer's concerns and frustrations.
Empathize with the customer by acknowledging their feelings.
Offer solutions or alternatives to address the customer's issue.
Seek help from a supervisor or colleague if needed to resolve the situation effectively.
- Q2. Why would a customer gets frustrated?
- Ans.
Customers can get frustrated due to various reasons such as long wait times, unhelpful responses, unresolved issues, and lack of communication.
Long wait times for assistance or resolution
Unhelpful or uninformed customer service representatives
Unresolved issues or repeated problems
Lack of communication or updates on the status of their concern
- Q3. How to handle customers
- Ans.
Handle customers with empathy, patience, and effective communication.
Listen actively to understand their concerns
Show empathy and validate their feelings
Stay calm and patient, even in difficult situations
Communicate clearly and provide solutions or alternatives
Follow up to ensure customer satisfaction
Top trending discussions
Interview questions from similar companies
I applied via Referral and was interviewed before Dec 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. What do you know about gaming? What types of games have you played. What are the steps to be followed when game starts lagging
- Ans.
Gaming knowledge and troubleshooting lagging issues
I have played various types of games including FPS, RPG, and sports games
Steps to follow when game starts lagging include checking system requirements, closing unnecessary programs, updating drivers, and lowering graphics settings
In some cases, clearing cache or reinstalling the game may also help
It's important to have a basic understanding of computer hardware and sof
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
International Game Technology
Anonymous
posted on 23 Jul 2021
I applied via Referral and was interviewed in Jan 2021. There was 1 interview round.
Interview Questionnaire
4 Questions
- Q1. Tell me something about yourself?.
- Q2. What was your previous job role ? (If you have any experience )
- Q3. What you know about Air India ?(I was selected for Air india Customer service).
- Q4. Talk on any subject .
- Ans.
The importance of empathy in customer service
Empathy is the ability to understand and share the feelings of others
Empathy helps build trust and rapport with customers
Active listening and acknowledging the customer's emotions are key components of empathy
Empathy can turn a negative customer experience into a positive one
Examples of empathy in customer service include apologizing for inconveniences and offering solutions
Interview Preparation Tips
The main thing is that they check only communication whether it is Average or Good ...
For that they said that you will have to talk any subject ..I had selected social media and their disadvantages.
Then I was selected for Air India Customer Service Executive..
Only communication matters .
Customer Support Executive Interview Questions & Answers
International Game Technology
Anonymous
posted on 19 May 2023
I applied via Company Website and was interviewed in Nov 2022. There were 3 interview rounds.
(1 Question)
- Q1. They have asked based on resume
(1 Question)
- Q1. Manager explained company roles and responsibilities then took consent for rotation shif WFO and he asked for commitment as how many years are you gone be in this role if we hire you. And this was main que...
Interview Preparation Tips
They took more than one month to share the feedback. Even though if we raised follow up mails they will engage us by keep on saying that we will discuss the salary by next week or within comming 10 days. One day After one month of interview process they simply drop a message in watsapp sorry we can't forward with your profile now because they consider me as over qualified person.
Customer Support Executive Interview Questions & Answers
International Game Technology
Anonymous
posted on 10 Jun 2024
(2 Questions)
- Q1. About project of my previous company
- Q2. Tell me about yourself
Customer Service Representative Interview Questions & Answers
Keywords Studios
Anonymous
posted on 19 Nov 2024
Selected
I applied via Website and was interviewed before Nov 2023. There were 2 interview rounds.
Easy examination like essays
(1 Question)
- Q1. What is your strength
- Ans.
My strength lies in my ability to effectively communicate with customers and resolve their issues in a timely manner.
Excellent communication skills
Strong problem-solving abilities
Empathy towards customers' needs
Ability to remain calm under pressure
Interview Preparation Tips
Customer Care Executive Interview Questions & Answers
Electronic Arts
Anonymous
posted on 28 Oct 2024
I applied via Company Website and was interviewed in Sep 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Self introduction
- Q2. What do you know about this company
(1 Question)
- Q1. Gameing process
(1 Question)
- Q1. About your background verification
Interview Preparation Tips
- Games
Selected
I appeared for an interview before Feb 2024.
Knowledge of technical aspects related to games.
(3 Questions)
- Q1. How do you handle customer support in a CX (Customer Experience) role?
- Ans.
I handle customer support in a CX role by actively listening to customers, empathizing with their concerns, and providing timely and effective solutions.
Actively listen to customers to understand their concerns and needs
Empathize with customers to show understanding and build rapport
Provide timely and effective solutions to resolve customer issues
Follow up with customers to ensure their satisfaction and address any fur
- Q2. Game issues gamers face during gameplay, i.e. Fps, lag, network related questions.
- Ans.
Gamers often face issues like low FPS, lag, and network connectivity problems during gameplay.
Low FPS can be caused by outdated hardware or software, high graphics settings, or background processes.
Lag can be due to poor internet connection, server issues, or high ping.
Network connectivity problems can be resolved by checking router settings, using wired connection, or contacting ISP for assistance.
- Q3. Practical questions like how you can handle a customer who faced this issue relatedto game for example network related. Then how can you help him.
(2 Questions)
- Q1. Salary discussion
- Q2. Discussion related to Shift timings, increment etc.
Interview Preparation Tips
I applied via Company Website and was interviewed in Dec 2019. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Questions were mostly asked on SQL, Python libraries, Machine learning and Excel, puzzles to solve before interview there was test case study to solve.
- Q2. What is row number, rank, dense rank? explain partition by, indexing joins, query optimization techniques
- Ans.
Explanation of row number, rank, dense rank, partition by, indexing joins, and query optimization techniques.
Row number is a function that assigns a unique number to each row in a result set.
Rank is a function that assigns a rank to each row based on the values in a specified column.
Dense rank is a function that assigns a rank to each row based on the values in a specified column, but with no gaps in the ranking.
Partit...
- Q3. Real-time examples on data analytics with examples
- Ans.
Real-time examples of data analytics
Predictive maintenance in manufacturing
Real-time fraud detection in banking
Personalized recommendations in e-commerce
Real-time traffic analysis for smart cities
Real-time health monitoring in medical devices
Skills evaluated in this interview
Senior Software Engineer Interview Questions & Answers
International Game Technology
Anonymous
posted on 14 May 2022
I applied via Recruitment Consulltant and was interviewed before May 2021. There were 2 interview rounds.
General coding questions
(1 Question)
- Q1. Related technical question
Interview Preparation Tips
Head Digital Works Interview FAQs
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Head Digital Works Interviews By Designations
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Head Digital Works Customer Service Executive Interview Process
based on 1 interview
Interview experience
Interview Questions from Similar Companies
Head Digital Works Customer Service Executive Reviews and Ratings
based on 1 review
Rating in categories
|
Software Engineer
25
salaries
|  ₹5.6 L/yr - ₹19.5 L/yr |
|
Software Development Engineer II
24
salaries
| ₹7.8 L/yr - ₹28 L/yr |
|
Module Lead
20
salaries
| ₹7.3 L/yr - ₹25 L/yr |
|
Senior Software Engineer
20
salaries
| ₹5.2 L/yr - ₹20.2 L/yr |
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Team Lead
18
salaries
| ₹14.2 L/yr - ₹43.3 L/yr |
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