Head Digital Works Customer Service Executive Interview Questions and Answers

Q1. About gold loan related
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Q1. Personal introduction
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Q2. Education qualifications
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In aptitude test there was 10 questions and each questions get 5 marks.

Q1. Hr. Ask! 1 Tell me about your self ? 2 What did you understand Customer service Executive?
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Q1. Hr. Ask ! 1 Tell me about your self? 2 Why should I hire you? 3 Why did you apply in Policy Bazaar? 4 What is your salary Expectation?
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Q1. Introduce yourself
Ans. 
Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries and complaints

• Proficient in using CRM systems to track customer interactions

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service
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Q2. Why Customer Service?
Ans. 
I am passionate about helping others and enjoy problem-solving.
• I enjoy interacting with people and providing assistance.

• I find satisfaction in resolving issues and making customers happy.

• I believe in the importance of building strong relationships with customers.

• I have a natural ability to empathize and understand the needs of others.
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Q1. Tell me About Policybazaar
Ans. 
Policybazaar is an online platform that helps customers compare and buy insurance policies from various companies.
• Policybazaar offers a wide range of insurance products including health, life, car, and travel insurance.

• Customers can compare different insurance plans based on coverage, premium, and other features before making a purchase.

• The platform provides a convenient and transparent way for customers to buy insuran...read more
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Q2. How to deal with angry customers?
Ans. 
Listen actively, empathize, stay calm, apologize, offer solutions, follow up.
• Listen actively to understand their concerns.

• Empathize with their situation and show understanding.

• Stay calm and composed to de-escalate the situation.

• Apologize for any inconvenience caused, even if it's not your fault.

• Offer solutions or alternatives to address their issue.

• Follow up to ensure the problem has been resolved to their satisfaction
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Simple question is asking no load

Assignment test you can complete by your phone

Q1. Interview with hr is important
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Q2. About your self and your study, work experience and family background
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Q3. How many experience you have
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Q4. How working background
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Q5. Your family background
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They just share about how to work share assignment on how to work nothing complicated soo easy..only you have to make one video before

Q1. Where do you work before ?
Ans. 
I previously worked at XYZ Company as a Customer Service Representative.
• Worked at XYZ Company as a Customer Service Representative

• Handled customer inquiries and resolved issues

• Provided support via phone, email, and chat

• Collaborated with other departments to ensure customer satisfaction
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Q2. Why you leave your job?
Ans. 
Seeking new challenges and growth opportunities.
• Desire for career advancement

• Seeking new challenges

• Relocation

• Better work-life balance

• Company downsizing
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Topic was EV in India

Q1. Hobbies Tell me about yourself
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