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Head Digital Works
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I applied via Recruitment Consulltant and was interviewed in Feb 2023. There were 3 interview rounds.
Excellent quality of questions were asked
Stay calm, listen actively, empathize, offer solutions, seek help if needed.
Stay calm and composed to avoid escalating the situation.
Listen actively to understand the customer's concerns and frustrations.
Empathize with the customer by acknowledging their feelings.
Offer solutions or alternatives to address the customer's issue.
Seek help from a supervisor or colleague if needed to resolve the situation effectively.
Customers can get frustrated due to various reasons such as long wait times, unhelpful responses, unresolved issues, and lack of communication.
Long wait times for assistance or resolution
Unhelpful or uninformed customer service representatives
Unresolved issues or repeated problems
Lack of communication or updates on the status of their concern
Handle customers with empathy, patience, and effective communication.
Listen actively to understand their concerns
Show empathy and validate their feelings
Stay calm and patient, even in difficult situations
Communicate clearly and provide solutions or alternatives
Follow up to ensure customer satisfaction
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I applied via Referral and was interviewed before Dec 2020. There was 1 interview round.
Gaming knowledge and troubleshooting lagging issues
I have played various types of games including FPS, RPG, and sports games
Steps to follow when game starts lagging include checking system requirements, closing unnecessary programs, updating drivers, and lowering graphics settings
In some cases, clearing cache or reinstalling the game may also help
It's important to have a basic understanding of computer hardware and sof
posted on 16 May 2024
I applied via Campus Placement and was interviewed in Nov 2023. There were 2 interview rounds.
Topic was EV in India
I applied via Campus Placement and was interviewed before Dec 2021. There were 3 interview rounds.
Basic Knowledge of General mathematics and General Science. basic English and Management Related Questions.
posted on 6 Aug 2024
I applied via Recruitment Consulltant and was interviewed in Jul 2024. There were 2 interview rounds.
Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
Over 5 years of experience in customer service roles
Skilled in handling customer inquiries and complaints
Proficient in using CRM systems to track customer interactions
Strong communication and problem-solving skills
Received multiple awards for outstanding customer service
I am passionate about helping others and enjoy problem-solving.
I enjoy interacting with people and providing assistance.
I find satisfaction in resolving issues and making customers happy.
I believe in the importance of building strong relationships with customers.
I have a natural ability to empathize and understand the needs of others.
Policybazaar is an online platform that helps customers compare and buy insurance policies from various companies.
Policybazaar offers a wide range of insurance products including health, life, car, and travel insurance.
Customers can compare different insurance plans based on coverage, premium, and other features before making a purchase.
The platform provides a convenient and transparent way for customers to buy insuran...
Listen actively, empathize, stay calm, apologize, offer solutions, follow up.
Listen actively to understand their concerns.
Empathize with their situation and show understanding.
Stay calm and composed to de-escalate the situation.
Apologize for any inconvenience caused, even if it's not your fault.
Offer solutions or alternatives to address their issue.
Follow up to ensure the problem has been resolved to their satisfaction
posted on 28 Jun 2024
They just share about how to work share assignment on how to work nothing complicated soo easy..only you have to make one video before
I previously worked at XYZ Company as a Customer Service Representative.
Worked at XYZ Company as a Customer Service Representative
Handled customer inquiries and resolved issues
Provided support via phone, email, and chat
Collaborated with other departments to ensure customer satisfaction
Seeking new challenges and growth opportunities.
Desire for career advancement
Seeking new challenges
Relocation
Better work-life balance
Company downsizing
posted on 4 Jul 2022
posted on 29 Jan 2025
posted on 24 Oct 2023
I applied via AmbitionBox and was interviewed before Oct 2022. There were 4 interview rounds.
Simple question is asking no load
Assignment test you can complete by your phone
based on 1 interview
Interview experience
based on 1 review
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Software Engineer
25
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Software Development Engineer II
23
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Senior Software Engineer
20
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Module Lead
19
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Associate Product Manager
15
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| ₹0 L/yr - ₹0 L/yr |
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