Keywords Studios Customer Service Representative Interview Questions and Answers

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Q1. How to deal with a frustrating customer?
Ans. 
Stay calm, listen actively, empathize, offer solutions, seek help if needed.
• Stay calm and composed to avoid escalating the situation.

• Listen actively to understand the customer's concerns and frustrations.

• Empathize with the customer by acknowledging their feelings.

• Offer solutions or alternatives to address the customer's issue.

• Seek help from a supervisor or colleague if needed to resolve the situation effectively.
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Q2. Why would a customer gets frustrated?
Ans. 
Customers can get frustrated due to various reasons such as long wait times, unhelpful responses, unresolved issues, and lack of communication.
• Long wait times for assistance or resolution

• Unhelpful or uninformed customer service representatives

• Unresolved issues or repeated problems

• Lack of communication or updates on the status of their concern
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Q3. How to handle customers
Ans. 
Handle customers with empathy, patience, and effective communication.
• Listen actively to understand their concerns

• Show empathy and validate their feelings

• Stay calm and patient, even in difficult situations

• Communicate clearly and provide solutions or alternatives

• Follow up to ensure customer satisfaction
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Q1. It was good experienve
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Q2. Self introduction and general quiestions overall experience
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Q1. Previous company experiences
Ans. 
I have 5 years of experience in customer care, working for a leading telecommunications company.
• Worked as a Senior Customer Care Executive for XYZ Telecom

• Handled customer queries and complaints through various channels like phone, email, and chat

• Resolved complex issues by coordinating with different departments

• Provided exceptional customer service and ensured customer satisfaction

• Trained and mentored new team members

• Ac...read more
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Q1. What are your salary expectations?
Ans. 
I expect a competitive salary based on my experience and skills.
• I am looking for a salary that reflects my expertise and the responsibilities of the role.

• I have researched the market rates for similar positions and expect to be compensated accordingly.

• I am open to discussing the salary range for this position during the negotiation process.

• I value fair compensation that recognizes my contributions to the company's succ...read more
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Q1. Self introduction
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Q2. What do you know about this company
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Q1. Gameing process
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Q1. About your background verification
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Q1. About project of my previous company
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Q2. Tell me about yourself
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Q1. They have asked based on resume
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Q1. Manager explained company roles and responsibilities then took consent for rotation shif WFO and he asked for commitment as how many years are you gone be in this role if we hire you. And this was main que...read more
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Knowledge of technical aspects related to games.

Q1. How do you handle customer support in a CX (Customer Experience) role?
Ans. 
I handle customer support in a CX role by actively listening to customers, empathizing with their concerns, and providing timely and effective solutions.
• Actively listen to customers to understand their concerns and needs

• Empathize with customers to show understanding and build rapport

• Provide timely and effective solutions to resolve customer issues

• Follow up with customers to ensure their satisfaction and address any fur
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Q2. Game issues gamers face during gameplay, i.e. Fps, lag, network related questions.
Ans. 
Gamers often face issues like low FPS, lag, and network connectivity problems during gameplay.
• Low FPS can be caused by outdated hardware or software, high graphics settings, or background processes.

• Lag can be due to poor internet connection, server issues, or high ping.

• Network connectivity problems can be resolved by checking router settings, using wired connection, or contacting ISP for assistance.
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Q3. Practical questions like how you can handle a customer who faced this issue relatedto game for example network related. Then how can you help him.
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Q1. Salary discussion
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Q2. Discussion related to Shift timings, increment etc.
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