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Keywords Studios

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3.2

based on 87 Reviews

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Keywords Studios Customer Service Representative Interview Questions and Answers

Updated 19 Nov 2024

Keywords Studios Customer Service Representative Interview Experiences

1 interview found

Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 19 Nov 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Website and was interviewed before Nov 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Easy examination like essays

Round 2 - HR 

(1 Question)

  • Q1. What is your strength
  • Ans. 

    My strength lies in my ability to effectively communicate with customers and resolve their issues in a timely manner.

    • Excellent communication skills

    • Strong problem-solving abilities

    • Empathy towards customers' needs

    • Ability to remain calm under pressure

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident

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Interview Tips & Stories
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A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more
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Interview questions from similar companies

Customer Service Representative Interview Questions & Answers

Wipro user image Anonymous

posted on 29 Nov 2021

I applied via Recruitment Consultant and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why do you want to join wipro?
  • Ans. 

    I want to join Wipro because of its reputation for excellent customer service and its commitment to employee growth and development.

    • Wipro has a strong reputation for providing excellent customer service, which aligns with my passion for helping others.

    • I am impressed by Wipro's commitment to employee growth and development, as evidenced by their extensive training programs and career advancement opportunities.

    • I believe ...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and believe in yourself.

Customer Service Representative Interview Questions & Answers

HCLTech user image Anonymous

posted on 20 Feb 2022

I applied via Walk-in and was interviewed in Aug 2021. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. Tell me about yourself.
    • Add your answer
Round 2 - One-on-one 

(3 Questions)

  • Q1. What do you know about hcl
  • Ans. 

    HCL Technologies is a multinational IT services company headquartered in India.

    • Founded in 1976

    • Offers services in areas such as digital transformation, cybersecurity, cloud computing, and more

    • Has a presence in over 50 countries

    • Employs over 150,000 people worldwide

    • Clients include Fortune 500 companies in various industries

    • Answered by AI
    Add your answer
  • Q2. Tell me your daily routine
    • Add your answer
  • Q3. What are your strengths
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep kalm and think before you speak 🙊

Customer Service Representative Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 17 Sep 2022

I applied via Internshala and was interviewed in Mar 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. About yourself Why do you think you are fit for this role
    • Add your answer
  • Q2. What qualities do you have Your strength and weaknesses
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Maintain your body language and have a good communication skills and speak without any nervousness.

Customer Service Representative Interview Questions & Answers

HCLTech user image Anonymous

posted on 9 Apr 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Self intro and write one paragraph
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Manager round, discuss about salary and technical question s
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You boldly attent the interview. There are more vacant in the hcl

Customer Service Representative Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 21 May 2021

Interview Questionnaire 

10 Questions

  • Q1. 1) Self introduction
    • View 1 more answer
  • Q2. 2) What are the differences between hard work and smart work?
    • View 6 more answers
  • Q3. 3) Why you want to join BPO?
    • View 1 more answer
  • Q4. 4) What is the difference between BPO and KPO?
  • Ans. 

    BPO stands for Business Process Outsourcing, while KPO stands for Knowledge Process Outsourcing.

    • BPO involves outsourcing non-core business processes, such as customer support or data entry.

    • KPO involves outsourcing knowledge-based processes, such as research, analysis, or consulting.

    • BPO focuses on operational efficiency and cost reduction, while KPO focuses on value creation and knowledge-intensive tasks.

    • BPO typically r...

    • Answered by AI
    View 2 more answers
  • Q5. 5) What you know about your native place, city and state.
    • Add your answer
  • Q6. 6) What you understand about BPO?
  • Ans. 

    BPO stands for Business Process Outsourcing. It involves contracting specific business processes to a third-party service provider.

    • BPO is the practice of outsourcing non-core business functions to external vendors

    • It helps companies focus on their core competencies and reduce costs

    • Common BPO services include customer support, technical support, data entry, and back-office operations

    • BPO can be onshore, nearshore, or offs...

    • Answered by AI
    View 1 more answer
  • Q7. 7) Asked 5 or 6 points on current topics like Swatchh bharat abhiyan or covid situation, etc
    • Add your answer
  • Q8. 8) Do you have any job experience? If yes they will asked you in detail about the same. If you are from different fields they will definitely asked you why you want to change your profile?
    • View 2 more answers
  • Q9. 9) What you want to do in next 5 years or what are your career objectives??
    • View 2 more answers
  • Q10. 10) The most important day of your life
    • View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Guys the most important thing to be positive and be confidence at the time of interview. Before interview make sure you know about the company and about the position for which you are giving interview. This was my first interview and I have selected for the same..... I want to thank Naukri.Com for this....Guys the most important thing is that I haven't wait for selection of my Resume I just go to the top MNCs job pages and noted down the HR or Recruitment person number then I started contacting those persons one on one, everyone has not responded me but trust me I am working in Tech Mahindra just implementing the same as I have mentioned...this is all I wanted to share but a heartily thanks to Naukri.Com this is the platform where I found the top MNCs HR or Recruiters number.... Thank you..

Customer Service Representative Interview Questions & Answers

HCLTech user image Yashi Srivastava

posted on 21 Sep 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself and your previous job role
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Final was the managerial round in which manager only ask about yourself and if you’ve any query about job role then you can ask to manager directly.
    • Add your answer

Customer Service Representative Interview Questions & Answers

HCLTech user image Anonymous

posted on 9 Oct 2023

Interview experience
2
Poor
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all Resume tips
Round 2 - Aptitude Test 

(1 Question)

  • Q1. We should write about the topic given by the interviewer after that we need to explain about what we written
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Tell about your self,why should I hire you?
    • Add your answer
Round 4 - Behavioral 

(1 Question)

  • Q1. What is a bpo, what do you know about bpo, could you please explain a conversation between customer and employee for selling fan
  • Ans. 

    A BPO is a business process outsourcing company that provides customer service on behalf of other companies.

    • BPO stands for business process outsourcing.

    • BPO companies handle customer service, sales, technical support, and other business processes for their clients.

    • In a conversation between a customer and employee for selling a fan, the employee would highlight the features, benefits, and pricing of the fan.

    • The employee ...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Topics to prepare for HCLTech Customer Service Representative interview:
  • English communication
  • Written Communication
  • Spoke English
  • Typing Speed
Interview preparation tips for other job seekers - Before attending the interview know about the position and prepare yourself and be confident in anything you say in the interview and needs to wait till evening if they tell the interview will start at 10 am my interview was finished at 8.30 at night

Customer Service Representative Interview Questions & Answers

Wipro user image Anonymous

posted on 26 Sep 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

M cat test was there that was tough

Round 2 - One-on-one 

(2 Questions)

  • Q1. What do you understand to E-commerce
  • Ans. 

    E-commerce refers to buying and selling goods or services online.

    • E-commerce involves transactions conducted over the internet

    • Customers can browse products, make purchases, and pay online

    • Examples include Amazon, eBay, and Shopify

    • Answered by AI
    Add your answer
  • Q2. How will you handle the frustrated customer
  • Ans. 

    I will listen attentively, empathize with their situation, remain calm, and offer solutions to resolve their issue.

    • Listen actively to understand the customer's concerns

    • Empathize with the customer's frustration and show understanding

    • Remain calm and composed, avoiding getting defensive or escalating the situation

    • Offer solutions or alternatives to address the customer's issue

    • Follow up to ensure the customer is satisfied w

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's really outstanding company you will earn a lots of things from here, Environment is great, people are so coperative and mutual understanding, management is quite good.

Customer Service Representative Interview Questions & Answers

Accenture user image Anonymous

posted on 2 Sep 2021

I applied via LinkedIn and was interviewed in Aug 2021. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. About myself
    • Add your answer
  • Q2. Some question elated to my education field
    • Add your answer
  • Q3. Some questions about accenture
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I am little bit shy. I am fresher so I am a little nervous, bt it's ok.
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More about working at Keywords Studios

Keywords Studios Interview FAQs

How many rounds are there in Keywords Studios Customer Service Representative interview?
Keywords Studios interview process usually has 2 rounds. The most common rounds in the Keywords Studios interview process are Aptitude Test and HR.

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Keywords Studios Customer Service Representative Interview Process

based on 1 interview

Interview experience

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