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International Game Technology Customer Service Executive Interview Questions and Answers

Updated 23 Jul 2021

International Game Technology Customer Service Executive Interview Experiences

1 interview found

I applied via Referral and was interviewed in Jan 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Tell me something about yourself?.
  • Q2. What was your previous job role ? (If you have any experience )
  • Q3. What you know about Air India ?(I was selected for Air india Customer service).
  • Q4. Talk on any subject .
  • Ans. 

    The importance of empathy in customer service

    • Empathy is the ability to understand and share the feelings of others

    • Empathy helps build trust and rapport with customers

    • Active listening and acknowledging the customer's emotions are key components of empathy

    • Empathy can turn a negative customer experience into a positive one

    • Examples of empathy in customer service include apologizing for inconveniences and offering solutions

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I had introduced myself very clearly and I had shared previous job role with main aspects .
The main thing is that they check only communication whether it is Average or Good ...
For that they said that you will have to talk any subject ..I had selected social media and their disadvantages.
Then I was selected for Air India Customer Service Executive..
Only communication matters .

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about basic introductions
  • Ans. 

    Basic introductions involve greeting someone and providing your name and possibly some additional information about yourself.

    • Start by greeting the person, such as 'Hello' or 'Hi'

    • Provide your name, such as 'My name is John'

    • Optionally, share some additional information about yourself, like 'I work as a Customer Support Executive at XYZ Company'

    • End with a question or statement to continue the conversation, like 'How can I

  • Answered by AI
  • Q2. Tell me about inhand salary
  • Ans. 

    Inhand salary refers to the amount of money an employee receives after deductions such as taxes and other withholdings.

    • Inhand salary is the actual amount an employee takes home after deductions for taxes, insurance, and other benefits.

    • It is different from the gross salary, which is the total amount before deductions.

    • Inhand salary can vary based on factors such as tax rates, insurance premiums, and other deductions.

    • Empl...

  • Answered by AI
Round 2 - One-on-one 

(3 Questions)

  • Q1. Brief introduction
  • Q2. Tell me about family backgrounds
  • Ans. 

    My family background is diverse and includes a mix of cultures and traditions.

    • My family consists of members from different cultural backgrounds.

    • We celebrate various holidays and traditions from different cultures.

    • Family gatherings often involve a blend of different cuisines and customs.

  • Answered by AI
  • Q3. Why you want to join this company
  • Ans. 

    I am impressed by the company's reputation for excellent customer service and innovative solutions.

    • Company's reputation for excellent customer service

    • Innovative solutions offered by the company

    • Opportunity for growth and development in the company

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Go for it.good environment
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I was interviewed before Feb 2024.

Round 1 - Aptitude Test 

Knowledge of technical aspects related to games.

Round 2 - Technical 

(3 Questions)

  • Q1. How do you handle customer support in a CX (Customer Experience) role?
  • Ans. 

    I handle customer support in a CX role by actively listening to customers, empathizing with their concerns, and providing timely and effective solutions.

    • Actively listen to customers to understand their concerns and needs

    • Empathize with customers to show understanding and build rapport

    • Provide timely and effective solutions to resolve customer issues

    • Follow up with customers to ensure their satisfaction and address any fur

  • Answered by AI
  • Q2. Game issues gamers face during gameplay, i.e. Fps, lag, network related questions.
  • Ans. 

    Gamers often face issues like low FPS, lag, and network connectivity problems during gameplay.

    • Low FPS can be caused by outdated hardware or software, high graphics settings, or background processes.

    • Lag can be due to poor internet connection, server issues, or high ping.

    • Network connectivity problems can be resolved by checking router settings, using wired connection, or contacting ISP for assistance.

  • Answered by AI
  • Q3. Practical questions like how you can handle a customer who faced this issue relatedto game for example network related. Then how can you help him.
Round 3 - HR 

(2 Questions)

  • Q1. Salary discussion
  • Q2. Discussion related to Shift timings, increment etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not join this company unless you require permanent work from home. They make false promises to candidates and deny everything they stated during the hiring process. The management is very poor.
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Case Study 

Customer related case study nothing very serious. Situation based

Round 3 - HR 

(2 Questions)

  • Q1. Asked questions About the company and how you are ideal person for the company
  • Q2. They have asked about your education and then about company

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident...improve your skills as much as you can.... communication skilla are important

I applied via Referral and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What do you know about gaming? What types of games have you played. What are the steps to be followed when game starts lagging
  • Ans. 

    Gaming knowledge and troubleshooting lagging issues

    • I have played various types of games including FPS, RPG, and sports games

    • Steps to follow when game starts lagging include checking system requirements, closing unnecessary programs, updating drivers, and lowering graphics settings

    • In some cases, clearing cache or reinstalling the game may also help

    • It's important to have a basic understanding of computer hardware and sof

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Interviewer was quit cool. Be relaxed

I applied via Naukri.com and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Skills of current company
  • Q2. Language test and communication skills

Interview Preparation Tips

Topics to prepare for Oyo Rooms Senior Executive interview:
  • Communication Skills
Interview preparation tips for other job seekers - Hdhdjdhdhdbhdbdhxhxbdhdjdndjjdbdjdjbdhdhdhdhjdhdhhdhd
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself

I applied via Recruitment Consulltant and was interviewed in Sep 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - They will hire you,need not to worry
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself Why should we hire you? New skill you have learned Why you want to join us?
  • Q2. All above questions shared

Interview Preparation Tips

Interview preparation tips for other job seekers - New organisation for me….going to work soon. Will share my experience after joining

Interview Questionnaire 

17 Questions

  • Q1. Find if a string is substring of other string
  • Ans. 

    The function checks if a string is a substring of another string.

    • Use the built-in string methods like 'indexOf' or 'includes' to check for substring.

    • If the language supports regular expressions, you can also use them to find substrings.

    • Consider the case sensitivity of the strings when comparing.

  • Answered by AI
  • Q2. Write a code to multiply two matrices of dimension M*N and N*K
  • Ans. 

    Code to multiply two matrices of dimension M*N and N*K.

    • Create a result matrix of dimension M*K.

    • Iterate through each row of the first matrix.

    • For each row, iterate through each column of the second matrix.

    • For each element in the row of the first matrix, multiply it with the corresponding element in the column of the second matrix.

    • Sum up the products and store the result in the corresponding position of the result matrix.

    • ...

  • Answered by AI
  • Q3. Write a Sql to perform Matrix Multiplication.Two tables has three columns row,col and value
  • Ans. 

    SQL query to perform matrix multiplication using two tables with row, col, and value columns.

    • Use JOIN operation to combine the two tables based on matching row and col values.

    • Use GROUP BY clause to group the result by row and col values.

    • Use SUM function to calculate the dot product of corresponding row and col values.

    • Use INSERT INTO statement to insert the result into a new table.

  • Answered by AI
  • Q4. What is prototype in javascript?
  • Ans. 

    Prototype in JavaScript is an object that is associated with every function and object by default.

    • Prototype is used to add properties and methods to an object.

    • It allows objects to inherit properties and methods from other objects.

    • Modifying the prototype of a function affects all instances of that function.

    • Prototypes can be used to create new objects based on existing objects.

    • The prototype chain allows for property and

  • Answered by AI
  • Q5. How do we write classes in javascript?
  • Ans. 

    Classes in JavaScript are written using the class keyword.

    • Use the class keyword followed by the class name to define a class.

    • Use the constructor method to initialize class properties.

    • Add methods to the class using the class prototype.

    • Use the new keyword to create an instance of the class.

  • Answered by AI
  • Q6. There is a ladder of N steps.We can either take 1 step or 2 steps.In how many different ways one can climb the ladder?
  • Ans. 

    The number of different ways to climb a ladder of N steps by taking 1 or 2 steps at a time.

    • This is a classic problem that can be solved using dynamic programming.

    • The number of ways to climb N steps is equal to the sum of the number of ways to climb N-1 steps and N-2 steps.

    • The base cases are when N is 0 or 1, where there is only 1 way to climb the ladder.

    • For example, for N=4, there are 5 different ways: [1, 1, 1, 1], [1

  • Answered by AI
  • Q7. Print a square matrix in spiral order
  • Ans. 

    Print a square matrix in spiral order

    • Start by defining the boundaries of the matrix

    • Iterate through the matrix in a spiral pattern, printing each element

    • Adjust the boundaries after each iteration to move inward

    • Repeat until all elements are printed

  • Answered by AI
  • Q8. Given a table with 3 columns StudentName,Subject and Marks.Write a sql to retrieve second highest Marks Obtained for each student
  • Ans. 

    Retrieve the second highest marks obtained by each student from a table with student name, subject, and marks.

    • Use the RANK() function to assign a rank to each row based on the marks in descending order.

    • Filter the result to only include rows with rank 2 for each student.

    • Group the result by student name to get the second highest marks for each student.

  • Answered by AI
  • Q9. Given a Website with header,footer,side ads(Google ads,Internal ads).How will you extract only useful data from the page
  • Q10. Difference between .live() and .delegate() in jquery
  • Ans. 

    The .live() method attaches an event handler to the current and future elements, while .delegate() attaches an event handler to a parent element.

    • The .live() method is deprecated in newer versions of jQuery.

    • The .delegate() method is preferred over .live() for performance reasons.

    • Both methods are used to handle events for dynamically added elements.

    • Example: $(document).live('click', 'button', function() { ... });

    • Example:...

  • Answered by AI
  • Q11. What is chaining in jquery?
  • Ans. 

    Chaining in jQuery allows multiple methods to be called on a single element in a single line of code.

    • Chaining simplifies code and improves readability.

    • Each method in the chain operates on the result of the previous method.

    • The chain ends with a method that does not return a jQuery object.

    • Example: $('div').addClass('highlight').fadeOut();

  • Answered by AI
  • Q12. What is callback function?
  • Ans. 

    A callback function is a function that is passed as an argument to another function and is executed later.

    • Callback functions are commonly used in event-driven programming.

    • They allow asynchronous execution of code.

    • Callback functions can be used to handle responses from APIs or user interactions.

    • They can be anonymous functions or named functions.

    • Example: setTimeout(function() { console.log('Hello!'); }, 1000);

  • Answered by AI
  • Q13. What is .bind() function in jquery?
  • Ans. 

    The .bind() function in jQuery is used to attach an event handler function to one or more elements.

    • It allows you to specify the event type and the function to be executed when the event occurs.

    • The .bind() function can be used to bind multiple events to the same element.

    • It can also be used to pass additional data to the event handler function.

    • The .bind() function is deprecated in jQuery version 3.0 and above. It is reco

  • Answered by AI
  • Q14. Find the angle between hour handle and minute handle in a clock
  • Ans. 

    The angle between the hour and minute hands of a clock can be calculated using a formula.

    • The hour hand moves 30 degrees per hour and 0.5 degrees per minute.

    • The minute hand moves 6 degrees per minute.

    • Calculate the angle between the two hands using the formula: |30H - 11M/2|, where H is the hour and M is the minute.

  • Answered by AI
  • Q15. Is it possible to create slideshow without using javascript
  • Ans. 

    Yes, it is possible to create a slideshow without using JavaScript.

    • Use CSS animations and transitions to create the slideshow.

    • Use HTML and CSS to structure and style the slideshow.

    • Utilize keyframe animations to create the slide transitions.

    • Use radio buttons or checkboxes to control the slideshow navigation.

    • Apply the :target pseudo-class to create a simple slideshow without JavaScript.

  • Answered by AI
  • Q16. Questions about my current project and academic project
  • Q17. Given two points A and B with distance between them lets say D.there are N men who want to go from point A to point B.All men walk with same speed.They also have one scooter with them which has speed grea...
  • Ans. 

    The men can take turns riding the scooter, allowing them to reach point B faster.

    • The men can form a queue and take turns riding the scooter.

    • The person riding the scooter can drop it off at a certain point and the next person can pick it up.

    • The scooter can be passed along the line of men until everyone reaches point B.

  • Answered by AI

Interview Preparation Tips

Skills: Algorithm, Javascript
College Name: na

Skills evaluated in this interview

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International Game Technology Customer Service Executive Salary
based on 36 salaries
₹1.5 L/yr - ₹4 L/yr
8% less than the average Customer Service Executive Salary in India
View more details

International Game Technology Customer Service Executive Reviews and Ratings

based on 11 reviews

3.3/5

Rating in categories

3.7

Skill development

3.9

Work-life balance

3.9

Salary

3.8

Job security

4.0

Company culture

3.8

Promotions

3.9

Work satisfaction

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