International Game Technology Customer Service Executive Interview Questions and Answers

Excellent quality of questions were asked

Q1. How to deal with a frustrating customer?
Ans. 
Stay calm, listen actively, empathize, offer solutions, seek help if needed.
• Stay calm and composed to avoid escalating the situation.

• Listen actively to understand the customer's concerns and frustrations.

• Empathize with the customer by acknowledging their feelings.

• Offer solutions or alternatives to address the customer's issue.

• Seek help from a supervisor or colleague if needed to resolve the situation effectively.
Answered by AI
Add your answer
Q2. Why would a customer gets frustrated?
Ans. 
Customers can get frustrated due to various reasons such as long wait times, unhelpful responses, unresolved issues, and lack of communication.
• Long wait times for assistance or resolution

• Unhelpful or uninformed customer service representatives

• Unresolved issues or repeated problems

• Lack of communication or updates on the status of their concern
Answered by AI
Add your answer
Q3. How to handle customers
Ans. 
Handle customers with empathy, patience, and effective communication.
• Listen actively to understand their concerns

• Show empathy and validate their feelings

• Stay calm and patient, even in difficult situations

• Communicate clearly and provide solutions or alternatives

• Follow up to ensure customer satisfaction
Answered by AI
Add your answer

Easy examination like essays

Q1. What is your strength
Ans. 
My strength lies in my ability to effectively communicate with customers and resolve their issues in a timely manner.
• Excellent communication skills

• Strong problem-solving abilities

• Empathy towards customers' needs

• Ability to remain calm under pressure
Answered by AI
Add your answer

Q1. It was good experienve
Add your answer
Q2. Self introduction and general quiestions overall experience
Add your answer

Q1. Previous company experiences
Ans. 
I have 5 years of experience in customer care, working for a leading telecommunications company.
• Worked as a Senior Customer Care Executive for XYZ Telecom

• Handled customer queries and complaints through various channels like phone, email, and chat

• Resolved complex issues by coordinating with different departments

• Provided exceptional customer service and ensured customer satisfaction

• Trained and mentored new team members

• Ac...read more
Answered by AI
Add your answer

Q1. What are your salary expectations?
Ans. 
I expect a competitive salary based on my experience and skills.
• I am looking for a salary that reflects my expertise and the responsibilities of the role.

• I have researched the market rates for similar positions and expect to be compensated accordingly.

• I am open to discussing the salary range for this position during the negotiation process.

• I value fair compensation that recognizes my contributions to the company's succ...read more
Answered by AI
Add your answer

Q1. Self introduction
Add your answer
Q2. What do you know about this company
Add your answer

Q1. Gameing process
Add your answer

Q1. About your background verification
Add your answer