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International Game Technology Customer Support Executive Interview Questions and Answers

Updated 10 Jun 2024

International Game Technology Customer Support Executive Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. About project of my previous company
  • Q2. Tell me about yourself
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. They have asked based on resume
Round 3 - Behavioral 

(1 Question)

  • Q1. Manager explained company roles and responsibilities then took consent for rotation shif WFO and he asked for commitment as how many years are you gone be in this role if we hire you. And this was main que...

Interview Preparation Tips

Interview preparation tips for other job seekers - Worst hiring process which I ever faced.
They took more than one month to share the feedback. Even though if we raised follow up mails they will engage us by keep on saying that we will discuss the salary by next week or within comming 10 days. One day After one month of interview process they simply drop a message in watsapp sorry we can't forward with your profile now because they consider me as over qualified person.

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?

Interview questions from similar companies

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I appeared for an interview before Feb 2024.

Round 1 - Aptitude Test 

Knowledge of technical aspects related to games.

Round 2 - Technical 

(3 Questions)

  • Q1. How do you handle customer support in a CX (Customer Experience) role?
  • Ans. 

    I handle customer support in a CX role by actively listening to customers, empathizing with their concerns, and providing timely and effective solutions.

    • Actively listen to customers to understand their concerns and needs

    • Empathize with customers to show understanding and build rapport

    • Provide timely and effective solutions to resolve customer issues

    • Follow up with customers to ensure their satisfaction and address any fur

  • Answered by AI
  • Q2. Game issues gamers face during gameplay, i.e. Fps, lag, network related questions.
  • Ans. 

    Gamers often face issues like low FPS, lag, and network connectivity problems during gameplay.

    • Low FPS can be caused by outdated hardware or software, high graphics settings, or background processes.

    • Lag can be due to poor internet connection, server issues, or high ping.

    • Network connectivity problems can be resolved by checking router settings, using wired connection, or contacting ISP for assistance.

  • Answered by AI
  • Q3. Practical questions like how you can handle a customer who faced this issue relatedto game for example network related. Then how can you help him.
Round 3 - HR 

(2 Questions)

  • Q1. Salary discussion
  • Q2. Discussion related to Shift timings, increment etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not join this company unless you require permanent work from home. They make false promises to candidates and deny everything they stated during the hiring process. The management is very poor.

I applied via Referral and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What do you know about gaming? What types of games have you played. What are the steps to be followed when game starts lagging
  • Ans. 

    Gaming knowledge and troubleshooting lagging issues

    • I have played various types of games including FPS, RPG, and sports games

    • Steps to follow when game starts lagging include checking system requirements, closing unnecessary programs, updating drivers, and lowering graphics settings

    • In some cases, clearing cache or reinstalling the game may also help

    • It's important to have a basic understanding of computer hardware and sof

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Interviewer was quit cool. Be relaxed

I applied via Approached by Company and was interviewed in Mar 2022. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. It was good experienve
  • Q2. Self introduction and general quiestions overall experience
Round 2 - One-on-one 

(1 Question)

  • Q1. Previous company experiences
  • Ans. 

    I have 5 years of experience in customer care, working for a leading telecommunications company.

    • Worked as a Senior Customer Care Executive for XYZ Telecom

    • Handled customer queries and complaints through various channels like phone, email, and chat

    • Resolved complex issues by coordinating with different departments

    • Provided exceptional customer service and ensured customer satisfaction

    • Trained and mentored new team members

    • Ac...

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. What are your salary expectations?
  • Ans. 

    I expect a competitive salary based on my experience and skills.

    • I am looking for a salary that reflects my expertise and the responsibilities of the role.

    • I have researched the market rates for similar positions and expect to be compensated accordingly.

    • I am open to discussing the salary range for this position during the negotiation process.

    • I value fair compensation that recognizes my contributions to the company's succ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Only 3 rounds in total......it was nice experience...friendly managers and hrs
Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Excellent quality of questions were asked

Round 3 - One-on-one 

(3 Questions)

  • Q1. How to deal with a frustrating customer?
  • Ans. 

    Stay calm, listen actively, empathize, offer solutions, seek help if needed.

    • Stay calm and composed to avoid escalating the situation.

    • Listen actively to understand the customer's concerns and frustrations.

    • Empathize with the customer by acknowledging their feelings.

    • Offer solutions or alternatives to address the customer's issue.

    • Seek help from a supervisor or colleague if needed to resolve the situation effectively.

  • Answered by AI
  • Q2. Why would a customer gets frustrated?
  • Ans. 

    Customers can get frustrated due to various reasons such as long wait times, unhelpful responses, unresolved issues, and lack of communication.

    • Long wait times for assistance or resolution

    • Unhelpful or uninformed customer service representatives

    • Unresolved issues or repeated problems

    • Lack of communication or updates on the status of their concern

  • Answered by AI
  • Q3. How to handle customers
  • Ans. 

    Handle customers with empathy, patience, and effective communication.

    • Listen actively to understand their concerns

    • Show empathy and validate their feelings

    • Stay calm and patient, even in difficult situations

    • Communicate clearly and provide solutions or alternatives

    • Follow up to ensure customer satisfaction

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Website and was interviewed before Nov 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Easy examination like essays

Round 2 - HR 

(1 Question)

  • Q1. What is your strength
  • Ans. 

    My strength lies in my ability to effectively communicate with customers and resolve their issues in a timely manner.

    • Excellent communication skills

    • Strong problem-solving abilities

    • Empathy towards customers' needs

    • Ability to remain calm under pressure

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
Not Selected

I applied via Company Website and was interviewed in Sep 2024. There were 3 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Self introduction
  • Q2. What do you know about this company
Round 2 - Technical 

(1 Question)

  • Q1. Gameing process
Round 3 - HR 

(1 Question)

  • Q1. About your background verification

Interview Preparation Tips

Topics to prepare for Electronic Arts Customer Care Executive interview:
  • Games

I applied via Naukri.com and was interviewed in Mar 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Question on basic JavaScript

Interview Preparation Tips

Interview preparation tips for other job seekers - On the basics of react and JavaScript

I applied via Company Website and was interviewed in Dec 2019. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Questions were mostly asked on SQL, Python libraries, Machine learning and Excel, puzzles to solve before interview there was test case study to solve.
  • Q2. What is row number, rank, dense rank? explain partition by, indexing joins, query optimization techniques
  • Ans. 

    Explanation of row number, rank, dense rank, partition by, indexing joins, and query optimization techniques.

    • Row number is a function that assigns a unique number to each row in a result set.

    • Rank is a function that assigns a rank to each row based on the values in a specified column.

    • Dense rank is a function that assigns a rank to each row based on the values in a specified column, but with no gaps in the ranking.

    • Partit...

  • Answered by AI
  • Q3. Real-time examples on data analytics with examples
  • Ans. 

    Real-time examples of data analytics

    • Predictive maintenance in manufacturing

    • Real-time fraud detection in banking

    • Personalized recommendations in e-commerce

    • Real-time traffic analysis for smart cities

    • Real-time health monitoring in medical devices

  • Answered by AI

Skills evaluated in this interview

International Game Technology Interview FAQs

How many rounds are there in International Game Technology Customer Support Executive interview?
International Game Technology interview process usually has 2 rounds. The most common rounds in the International Game Technology interview process are Resume Shortlist, One-on-one Round and Behavioral.

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International Game Technology Customer Support Executive Interview Process

based on 2 interviews

Interview experience

2.5
  
Poor
View more

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International Game Technology Customer Support Executive Salary
based on 10 salaries
₹2.3 L/yr - ₹5.5 L/yr
36% more than the average Customer Support Executive Salary in India
View more details

International Game Technology Customer Support Executive Reviews and Ratings

based on 3 reviews

1.8/5

Rating in categories

1.8

Skill development

1.6

Work-life balance

1.4

Salary

1.4

Job security

1.8

Company culture

1.4

Promotions

1.4

Work satisfaction

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