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International Game Technology Customer Support Executive Interview Questions and Answers
International Game Technology Customer Support Executive Interview Experiences
2 interviews found
Anonymous
(2 Questions)
- Q1. About project of my previous company
- Q2. Tell me about yourself
I applied via Company Website and was interviewed in Nov 2022. There were 3 interview rounds.
(1 Question)
- Q1. They have asked based on resume
(1 Question)
- Q1. Manager explained company roles and responsibilities then took consent for rotation shif WFO and he asked for commitment as how many years are you gone be in this role if we hire you. And this was main que...
Interview Preparation Tips
They took more than one month to share the feedback. Even though if we raised follow up mails they will engage us by keep on saying that we will discuss the salary by next week or within comming 10 days. One day After one month of interview process they simply drop a message in watsapp sorry we can't forward with your profile now because they consider me as over qualified person.
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Interview questions from similar companies
Selected
I was interviewed in Jan 2025.
(2 Questions)
- Q1. Tell me about basic introductions
- Ans.
Basic introductions involve greeting someone and providing your name and possibly some additional information about yourself.
Start by greeting the person, such as 'Hello' or 'Hi'
Provide your name, such as 'My name is John'
Optionally, share some additional information about yourself, like 'I work as a Customer Support Executive at XYZ Company'
End with a question or statement to continue the conversation, like 'How can I
- Q2. Tell me about inhand salary
- Ans.
Inhand salary refers to the amount of money an employee receives after deductions such as taxes and other withholdings.
Inhand salary is the actual amount an employee takes home after deductions for taxes, insurance, and other benefits.
It is different from the gross salary, which is the total amount before deductions.
Inhand salary can vary based on factors such as tax rates, insurance premiums, and other deductions.
Empl...
(3 Questions)
- Q1. Brief introduction
- Q2. Tell me about family backgrounds
- Ans.
My family background is diverse and includes a mix of cultures and traditions.
My family consists of members from different cultural backgrounds.
We celebrate various holidays and traditions from different cultures.
Family gatherings often involve a blend of different cuisines and customs.
- Q3. Why you want to join this company
- Ans.
I am impressed by the company's reputation for excellent customer service and innovative solutions.
Company's reputation for excellent customer service
Innovative solutions offered by the company
Opportunity for growth and development in the company
Interview Preparation Tips
Selected
I was interviewed before Feb 2024.
Knowledge of technical aspects related to games.
(3 Questions)
- Q1. How do you handle customer support in a CX (Customer Experience) role?
- Ans.
I handle customer support in a CX role by actively listening to customers, empathizing with their concerns, and providing timely and effective solutions.
Actively listen to customers to understand their concerns and needs
Empathize with customers to show understanding and build rapport
Provide timely and effective solutions to resolve customer issues
Follow up with customers to ensure their satisfaction and address any fur
- Q2. Game issues gamers face during gameplay, i.e. Fps, lag, network related questions.
- Ans.
Gamers often face issues like low FPS, lag, and network connectivity problems during gameplay.
Low FPS can be caused by outdated hardware or software, high graphics settings, or background processes.
Lag can be due to poor internet connection, server issues, or high ping.
Network connectivity problems can be resolved by checking router settings, using wired connection, or contacting ISP for assistance.
- Q3. Practical questions like how you can handle a customer who faced this issue relatedto game for example network related. Then how can you help him.
(2 Questions)
- Q1. Salary discussion
- Q2. Discussion related to Shift timings, increment etc.
Interview Preparation Tips
(1 Question)
- Q1. Why should we hire you?
Interview Preparation Tips
And cab partner in holiday destinations.knowledge of destination hotel.
I applied via Naukri.com and was interviewed before Jun 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Skills of current company
- Q2. Language test and communication skills
Interview Preparation Tips
- Communication Skills
Customer related case study nothing very serious. Situation based
(2 Questions)
- Q1. Asked questions About the company and how you are ideal person for the company
- Q2. They have asked about your education and then about company
Interview Preparation Tips
I applied via Referral and was interviewed before Dec 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. What do you know about gaming? What types of games have you played. What are the steps to be followed when game starts lagging
- Ans.
Gaming knowledge and troubleshooting lagging issues
I have played various types of games including FPS, RPG, and sports games
Steps to follow when game starts lagging include checking system requirements, closing unnecessary programs, updating drivers, and lowering graphics settings
In some cases, clearing cache or reinstalling the game may also help
It's important to have a basic understanding of computer hardware and sof
Interview Preparation Tips
(1 Question)
- Q1. Tell me about yourself
I applied via Recruitment Consulltant and was interviewed in Sep 2021. There was 1 interview round.
(1 Question)
- Q1. Tell me about yourself
Interview Preparation Tips
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International Game Technology Customer Support Executive Interview Process
based on 2 interviews
Interview experience
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International Game Technology Customer Support Executive Reviews and Ratings
based on 3 reviews
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