International Game Technology Customer Support Executive Interview Questions and Answers

Knowledge of technical aspects related to games.

Q1. How do you handle customer support in a CX (Customer Experience) role?
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Q2. Game issues gamers face during gameplay, i.e. Fps, lag, network related questions.
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Q3. Practical questions like how you can handle a customer who faced this issue relatedto game for example network related. Then how can you help him.
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Q1. Salary discussion
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Q2. Discussion related to Shift timings, increment etc.
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Q1. Self introduction
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Q2. What do you know about this company
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Q1. Gameing process
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Q1. About your background verification
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Easy examination like essays

Q1. What is your strength
Ans. 
My strength lies in my ability to effectively communicate with customers and resolve their issues in a timely manner.
• Excellent communication skills

• Strong problem-solving abilities

• Empathy towards customers' needs

• Ability to remain calm under pressure
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Excellent quality of questions were asked

Q1. How to deal with a frustrating customer?
Ans. 
Stay calm, listen actively, empathize, offer solutions, seek help if needed.
• Stay calm and composed to avoid escalating the situation.

• Listen actively to understand the customer's concerns and frustrations.

• Empathize with the customer by acknowledging their feelings.

• Offer solutions or alternatives to address the customer's issue.

• Seek help from a supervisor or colleague if needed to resolve the situation effectively.
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Q2. Why would a customer gets frustrated?
Ans. 
Customers can get frustrated due to various reasons such as long wait times, unhelpful responses, unresolved issues, and lack of communication.
• Long wait times for assistance or resolution

• Unhelpful or uninformed customer service representatives

• Unresolved issues or repeated problems

• Lack of communication or updates on the status of their concern
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Q3. How to handle customers
Ans. 
Handle customers with empathy, patience, and effective communication.
• Listen actively to understand their concerns

• Show empathy and validate their feelings

• Stay calm and patient, even in difficult situations

• Communicate clearly and provide solutions or alternatives

• Follow up to ensure customer satisfaction
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Q1. Previous experinces about your work profile.
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Q1. How you are perfect for this Job, they will ask situation based question of handling customers.
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Q1. Writing and communication skill check.
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Knowledge of technical aspects related to games.

Q1. How do you handle customer support in a CX (Customer Experience) role?
Add your answer
Q2. Game issues gamers face during gameplay, i.e. Fps, lag, network related questions.
Add your answer
Q3. Practical questions like how you can handle a customer who faced this issue relatedto game for example network related. Then how can you help him.
Add your answer

Q1. Salary discussion
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Q2. Discussion related to Shift timings, increment etc.
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Q1. It was good experienve
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Q2. Self introduction and general quiestions overall experience
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Q1. Previous company experiences
Ans. 
I have 5 years of experience in customer care, working for a leading telecommunications company.
• Worked as a Senior Customer Care Executive for XYZ Telecom

• Handled customer queries and complaints through various channels like phone, email, and chat

• Resolved complex issues by coordinating with different departments

• Provided exceptional customer service and ensured customer satisfaction

• Trained and mentored new team members

• Ac...read more
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Q1. What are your salary expectations?
Ans. 
I expect a competitive salary based on my experience and skills.
• I am looking for a salary that reflects my expertise and the responsibilities of the role.

• I have researched the market rates for similar positions and expect to be compensated accordingly.

• I am open to discussing the salary range for this position during the negotiation process.

• I value fair compensation that recognizes my contributions to the company's succ...read more
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