Electronic Arts Customer Care Executive Interview Questions and Answers

Q1. Hr are so lazy of igt. They only visit in office from here to there. Many times go outside of office?
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Q2. Changes should be in delhi metro
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Q3. Why do you waste time of candidates?
Ans. 
We do not intentionally waste time of candidates. Our recruitment process is designed to ensure the best fit for the job.
• Our recruitment process involves multiple stages to assess the candidate's skills and suitability for the job.

• We provide clear job descriptions and requirements to avoid any confusion or misunderstandings.

• We also communicate regularly with candidates to keep them informed about the status of their ap...read more
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Q1. About project of my previous company
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Q2. Tell me about yourself
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Excellent quality of questions were asked

Q1. How to deal with a frustrating customer?
Ans. 
Stay calm, listen actively, empathize, offer solutions, seek help if needed.
• Stay calm and composed to avoid escalating the situation.

• Listen actively to understand the customer's concerns and frustrations.

• Empathize with the customer by acknowledging their feelings.

• Offer solutions or alternatives to address the customer's issue.

• Seek help from a supervisor or colleague if needed to resolve the situation effectively.
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Q2. Why would a customer gets frustrated?
Ans. 
Customers can get frustrated due to various reasons such as long wait times, unhelpful responses, unresolved issues, and lack of communication.
• Long wait times for assistance or resolution

• Unhelpful or uninformed customer service representatives

• Unresolved issues or repeated problems

• Lack of communication or updates on the status of their concern
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Q3. How to handle customers
Ans. 
Handle customers with empathy, patience, and effective communication.
• Listen actively to understand their concerns

• Show empathy and validate their feelings

• Stay calm and patient, even in difficult situations

• Communicate clearly and provide solutions or alternatives

• Follow up to ensure customer satisfaction
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Q1. They have asked based on resume
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Q1. Manager explained company roles and responsibilities then took consent for rotation shif WFO and he asked for commitment as how many years are you gone be in this role if we hire you. And this was main que...read more
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