Electronic Arts Customer Care Executive Interview Questions and Answers

Knowledge of technical aspects related to games.

Q1. How do you handle customer support in a CX (Customer Experience) role?
Ans. 
I handle customer support in a CX role by actively listening to customers, empathizing with their concerns, and providing timely and effective solutions.
• Actively listen to customers to understand their concerns and needs

• Empathize with customers to show understanding and build rapport

• Provide timely and effective solutions to resolve customer issues

• Follow up with customers to ensure their satisfaction and address any fur
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Q2. Game issues gamers face during gameplay, i.e. Fps, lag, network related questions.
Ans. 
Gamers often face issues like low FPS, lag, and network connectivity problems during gameplay.
• Low FPS can be caused by outdated hardware or software, high graphics settings, or background processes.

• Lag can be due to poor internet connection, server issues, or high ping.

• Network connectivity problems can be resolved by checking router settings, using wired connection, or contacting ISP for assistance.
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Q3. Practical questions like how you can handle a customer who faced this issue relatedto game for example network related. Then how can you help him.
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Q1. Salary discussion
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Q2. Discussion related to Shift timings, increment etc.
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Excellent quality of questions were asked

Q1. How to deal with a frustrating customer?
Ans. 
Stay calm, listen actively, empathize, offer solutions, seek help if needed.
• Stay calm and composed to avoid escalating the situation.

• Listen actively to understand the customer's concerns and frustrations.

• Empathize with the customer by acknowledging their feelings.

• Offer solutions or alternatives to address the customer's issue.

• Seek help from a supervisor or colleague if needed to resolve the situation effectively.
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Q2. Why would a customer gets frustrated?
Ans. 
Customers can get frustrated due to various reasons such as long wait times, unhelpful responses, unresolved issues, and lack of communication.
• Long wait times for assistance or resolution

• Unhelpful or uninformed customer service representatives

• Unresolved issues or repeated problems

• Lack of communication or updates on the status of their concern
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Q3. How to handle customers
Ans. 
Handle customers with empathy, patience, and effective communication.
• Listen actively to understand their concerns

• Show empathy and validate their feelings

• Stay calm and patient, even in difficult situations

• Communicate clearly and provide solutions or alternatives

• Follow up to ensure customer satisfaction
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Q1. It was good experienve
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Q2. Self introduction and general quiestions overall experience
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Q1. Previous company experiences
Ans. 
I have 5 years of experience in customer care, working for a leading telecommunications company.
• Worked as a Senior Customer Care Executive for XYZ Telecom

• Handled customer queries and complaints through various channels like phone, email, and chat

• Resolved complex issues by coordinating with different departments

• Provided exceptional customer service and ensured customer satisfaction

• Trained and mentored new team members

• Ac...read more
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Q1. What are your salary expectations?
Ans. 
I expect a competitive salary based on my experience and skills.
• I am looking for a salary that reflects my expertise and the responsibilities of the role.

• I have researched the market rates for similar positions and expect to be compensated accordingly.

• I am open to discussing the salary range for this position during the negotiation process.

• I value fair compensation that recognizes my contributions to the company's succ...read more
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Q1. 1.Basic of Oops. 2.Abstract class and interface. 3.Some program based on conceptual. 4.Joins in sql. 5.Project explanation 6.MVC related 7.C# related basic conceptual
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Q1. Java oops concepts and describe overloading
Ans. 
Java oops concepts include encapsulation, inheritance, abstraction, and polymorphism. Overloading is a way to define multiple methods with the same name but different parameters.
• Encapsulation: bundling data and methods that operate on that data within a single unit

• Inheritance: creating new classes from existing ones

• Abstraction: hiding implementation details and showing only the necessary information

• Polymorphism: using ...read more
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Q2. Encapsulation how to achieve in java
Ans. 
Encapsulation in Java is achieved by using access modifiers and creating classes with private fields and public methods.
• Use access modifiers such as private, public, and protected to restrict access to fields and methods

• Create classes with private fields and public methods to control access to data

• Encapsulation helps to maintain data integrity and prevent unauthorized access to data

• Example: class Person { private Strin...read more
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Q3. Overriding questions code and snippets
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Q4. Based on overloading and overriding code and snippets
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Q5. String and string pool
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Q6. Exception handling throws ,throw
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Hackerearth test with c# ,SQL and MCQ

Q1. Mvvm and Entity framework
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Simple technical programs to test your analytical test

Q1. Nothing all basic hr questions
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