Pole To Win Customer Support Executive Interview Questions and Answers

Q1. About project of my previous company
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Q2. Tell me about yourself
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Q1. Self introduction
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Q2. What do you know about this company
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Q1. Gameing process
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Q1. About your background verification
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Easy examination like essays

Q1. What is your strength
Ans. 
My strength lies in my ability to effectively communicate with customers and resolve their issues in a timely manner.
• Excellent communication skills

• Strong problem-solving abilities

• Empathy towards customers' needs

• Ability to remain calm under pressure
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Excellent quality of questions were asked

Q1. How to deal with a frustrating customer?
Ans. 
Stay calm, listen actively, empathize, offer solutions, seek help if needed.
• Stay calm and composed to avoid escalating the situation.

• Listen actively to understand the customer's concerns and frustrations.

• Empathize with the customer by acknowledging their feelings.

• Offer solutions or alternatives to address the customer's issue.

• Seek help from a supervisor or colleague if needed to resolve the situation effectively.
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Q2. Why would a customer gets frustrated?
Ans. 
Customers can get frustrated due to various reasons such as long wait times, unhelpful responses, unresolved issues, and lack of communication.
• Long wait times for assistance or resolution

• Unhelpful or uninformed customer service representatives

• Unresolved issues or repeated problems

• Lack of communication or updates on the status of their concern
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Q3. How to handle customers
Ans. 
Handle customers with empathy, patience, and effective communication.
• Listen actively to understand their concerns

• Show empathy and validate their feelings

• Stay calm and patient, even in difficult situations

• Communicate clearly and provide solutions or alternatives

• Follow up to ensure customer satisfaction
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Q1. Previous experinces about your work profile.
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Q1. How you are perfect for this Job, they will ask situation based question of handling customers.
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Q1. Writing and communication skill check.
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Q1. They have asked based on resume
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Q1. Manager explained company roles and responsibilities then took consent for rotation shif WFO and he asked for commitment as how many years are you gone be in this role if we hire you. And this was main que...read more
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Q1. It was good experienve
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Q2. Self introduction and general quiestions overall experience
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Q1. Previous company experiences
Ans. 
I have 5 years of experience in customer care, working for a leading telecommunications company.
• Worked as a Senior Customer Care Executive for XYZ Telecom

• Handled customer queries and complaints through various channels like phone, email, and chat

• Resolved complex issues by coordinating with different departments

• Provided exceptional customer service and ensured customer satisfaction

• Trained and mentored new team members

• Ac...read more
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Q1. What are your salary expectations?
Ans. 
I expect a competitive salary based on my experience and skills.
• I am looking for a salary that reflects my expertise and the responsibilities of the role.

• I have researched the market rates for similar positions and expect to be compensated accordingly.

• I am open to discussing the salary range for this position during the negotiation process.

• I value fair compensation that recognizes my contributions to the company's succ...read more
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Q1. About project of my previous company
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Q2. Tell me about yourself
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