Head Digital Works Senior Customer Service Executive Interview Questions and Answers

Q1. They have asked based on resume
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Q1. Manager explained company roles and responsibilities then took consent for rotation shif WFO and he asked for commitment as how many years are you gone be in this role if we hire you. And this was main que...read more
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Q1. About project of my previous company
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Q2. Tell me about yourself
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Easy examination like essays

Q1. What is your strength
Ans. 
My strength lies in my ability to effectively communicate with customers and resolve their issues in a timely manner.
• Excellent communication skills

• Strong problem-solving abilities

• Empathy towards customers' needs

• Ability to remain calm under pressure
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Q1. Self introduction
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Q2. What do you know about this company
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Q1. Gameing process
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Q1. About your background verification
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Knowledge of technical aspects related to games.

Q1. How do you handle customer support in a CX (Customer Experience) role?
Ans. 
I handle customer support in a CX role by actively listening to customers, empathizing with their concerns, and providing timely and effective solutions.
• Actively listen to customers to understand their concerns and needs

• Empathize with customers to show understanding and build rapport

• Provide timely and effective solutions to resolve customer issues

• Follow up with customers to ensure their satisfaction and address any fur
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Q2. Game issues gamers face during gameplay, i.e. Fps, lag, network related questions.
Ans. 
Gamers often face issues like low FPS, lag, and network connectivity problems during gameplay.
• Low FPS can be caused by outdated hardware or software, high graphics settings, or background processes.

• Lag can be due to poor internet connection, server issues, or high ping.

• Network connectivity problems can be resolved by checking router settings, using wired connection, or contacting ISP for assistance.
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Q3. Practical questions like how you can handle a customer who faced this issue relatedto game for example network related. Then how can you help him.
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Q1. Salary discussion
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Q2. Discussion related to Shift timings, increment etc.
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General coding questions

Q1. Related technical question
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