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Pole To Win

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based on 362 Reviews

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Pole To Win Customer Service Executive Interview Questions and Answers

Updated 9 Dec 2021

Pole To Win Customer Service Executive Interview Experiences

1 interview found

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 6 Dec 2021

I applied via Referral and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What do you know about gaming? What types of games have you played. What are the steps to be followed when game starts lagging
  • Ans. 

    Gaming knowledge and troubleshooting lagging issues

    • I have played various types of games including FPS, RPG, and sports games

    • Steps to follow when game starts lagging include checking system requirements, closing unnecessary programs, updating drivers, and lowering graphics settings

    • In some cases, clearing cache or reinstalling the game may also help

    • It's important to have a basic understanding of computer hardware and sof

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interviewer was quit cool. Be relaxed

Top trending discussions

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Interview Tips & Stories
1w
mrstorm
Verified Icon
·
works at
Wipro
90 days notice period
"Hi everyone, I have a 90-day notice period and actively seeking new job opportunities. However, I haven't received any interview calls yet due to this notice period. I would appreciate any advice on how to navigate this situation. Additionally, if I update my profile to indicate that I am serving my notice period (even though I’m not), how should I handle questions regarding this during interviews? Any guidance or referrals would be greatly appreciated.I am looking for opportunities in ad tech field now.Thank you!"
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Head Digital Works user image Anonymous

posted on 20 Aug 2023

Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Excellent quality of questions were asked

Round 3 - One-on-one 

(3 Questions)

  • Q1. How to deal with a frustrating customer?
  • Ans. 

    Stay calm, listen actively, empathize, offer solutions, seek help if needed.

    • Stay calm and composed to avoid escalating the situation.

    • Listen actively to understand the customer's concerns and frustrations.

    • Empathize with the customer by acknowledging their feelings.

    • Offer solutions or alternatives to address the customer's issue.

    • Seek help from a supervisor or colleague if needed to resolve the situation effectively.

    • Answered by AI
    Add your answer
  • Q2. Why would a customer gets frustrated?
  • Ans. 

    Customers can get frustrated due to various reasons such as long wait times, unhelpful responses, unresolved issues, and lack of communication.

    • Long wait times for assistance or resolution

    • Unhelpful or uninformed customer service representatives

    • Unresolved issues or repeated problems

    • Lack of communication or updates on the status of their concern

    • Answered by AI
    Add your answer
  • Q3. How to handle customers
  • Ans. 

    Handle customers with empathy, patience, and effective communication.

    • Listen actively to understand their concerns

    • Show empathy and validate their feelings

    • Stay calm and patient, even in difficult situations

    • Communicate clearly and provide solutions or alternatives

    • Follow up to ensure customer satisfaction

    • Answered by AI
    Add your answer

Customer Service Executive Interview Questions & Answers

International Game Technology user image Anonymous

posted on 23 Jul 2021

I applied via Referral and was interviewed in Jan 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Tell me something about yourself?.
    • Add your answer
  • Q2. What was your previous job role ? (If you have any experience )
    • Add your answer
  • Q3. What you know about Air India ?(I was selected for Air india Customer service).
    • Add your answer
  • Q4. Talk on any subject .
  • Ans. 

    The importance of empathy in customer service

    • Empathy is the ability to understand and share the feelings of others

    • Empathy helps build trust and rapport with customers

    • Active listening and acknowledging the customer's emotions are key components of empathy

    • Empathy can turn a negative customer experience into a positive one

    • Examples of empathy in customer service include apologizing for inconveniences and offering solutions

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I had introduced myself very clearly and I had shared previous job role with main aspects .
The main thing is that they check only communication whether it is Average or Good ...
For that they said that you will have to talk any subject ..I had selected social media and their disadvantages.
Then I was selected for Air India Customer Service Executive..
Only communication matters .

Senior Customer Service Executive Interview Questions & Answers

Head Digital Works user image Anonymous

posted on 16 Apr 2022

I applied via Approached by Company and was interviewed in Mar 2022. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. It was good experienve
    • Add your answer
  • Q2. Self introduction and general quiestions overall experience
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Previous company experiences
  • Ans. 

    I have 5 years of experience in customer care, working for a leading telecommunications company.

    • Worked as a Senior Customer Care Executive for XYZ Telecom

    • Handled customer queries and complaints through various channels like phone, email, and chat

    • Resolved complex issues by coordinating with different departments

    • Provided exceptional customer service and ensured customer satisfaction

    • Trained and mentored new team members

    • Ac...

    • Answered by AI
    Add your answer
Round 3 - HR 

(1 Question)

  • Q1. What are your salary expectations?
  • Ans. 

    I expect a competitive salary based on my experience and skills.

    • I am looking for a salary that reflects my expertise and the responsibilities of the role.

    • I have researched the market rates for similar positions and expect to be compensated accordingly.

    • I am open to discussing the salary range for this position during the negotiation process.

    • I value fair compensation that recognizes my contributions to the company's succ...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Only 3 rounds in total......it was nice experience...friendly managers and hrs

Customer Care Executive Interview Questions & Answers

Electronic Arts user image Anonymous

posted on 28 Oct 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
Not Selected

I applied via Company Website and was interviewed in Sep 2024. There were 3 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. What do you know about this company
    • Add your answer
Round 2 - Technical 

(1 Question)

  • Q1. Gameing process
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. About your background verification
    • Add your answer

Interview Preparation Tips

Topics to prepare for Electronic Arts Customer Care Executive interview:
  • Games

Customer Support Executive Interview Questions & Answers

International Game Technology user image Anonymous

posted on 10 Jun 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. About project of my previous company
    • Add your answer
  • Q2. Tell me about yourself
    • Add your answer

Customer Support Executive Interview Questions & Answers

International Game Technology user image Anonymous

posted on 19 May 2023

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. They have asked based on resume
    • Add your answer
Round 3 - Behavioral 

(1 Question)

  • Q1. Manager explained company roles and responsibilities then took consent for rotation shif WFO and he asked for commitment as how many years are you gone be in this role if we hire you. And this was main que...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Worst hiring process which I ever faced.
They took more than one month to share the feedback. Even though if we raised follow up mails they will engage us by keep on saying that we will discuss the salary by next week or within comming 10 days. One day After one month of interview process they simply drop a message in watsapp sorry we can't forward with your profile now because they consider me as over qualified person.

Customer Service Representative Interview Questions & Answers

Keywords Studios user image Anonymous

posted on 19 Nov 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Website and was interviewed before Nov 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Easy examination like essays

Round 2 - HR 

(1 Question)

  • Q1. What is your strength
  • Ans. 

    My strength lies in my ability to effectively communicate with customers and resolve their issues in a timely manner.

    • Excellent communication skills

    • Strong problem-solving abilities

    • Empathy towards customers' needs

    • Ability to remain calm under pressure

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident

Senior Software Engineer Interview Questions & Answers

International Game Technology user image Anonymous

posted on 14 May 2022

I applied via Recruitment Consulltant and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Coding Test 

General coding questions

Round 2 - Technical 

(1 Question)

  • Q1. Related technical question
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Mid level company, salary is not upto market. Rest is fine.

Senior Software Engineer Interview Questions & Answers

Aristocrat Technologies user image Anonymous

posted on 14 Apr 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. C# fundamentals, database
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Behavioural question
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well for technical questions & fundamentals of the technology
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Pole To Win Customer Service Executive Salary
based on 5 salaries
₹2.5 L/yr - ₹3 L/yr
10% less than the average Customer Service Executive Salary in India
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Pole To Win Customer Service Executive Reviews and Ratings

based on 1 review

4.0/5

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3.0

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4.0

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4.0

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4.0

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4.0

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4.0

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4.0

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