International Game Technology Senior Process Associate Interview Questions and Answers

Q1. Skills of current company
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Q2. Language test and communication skills
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Q1. Work experience, more of techincal
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Q2. Work related questions
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Q3. Personality oriented queations
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Q4. Quoting examples with respect to our experience
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Q1. Regarding previous job
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Q1. Tell me about yourself
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Q1. What was your previous process and how would it help solve a problem we have at Airbnb?
Ans. 
My previous process involved data analysis and modeling to identify trends and patterns, which can be applied to solve problems at Airbnb.
• Utilized advanced statistical techniques to analyze large datasets

• Developed predictive models to forecast demand and optimize pricing strategies

• Collaborated with cross-functional teams to implement data-driven solutions

• Used visualization tools to communicate insights and recommendati
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Q2. Explain a situation where u failed to take a decision and how did you tackle such scenario based on your current role?
Ans. 
Failed to make a decision, tackled by seeking advice from colleagues and analyzing data
• Consulted with team members to gather different perspectives

• Analyzed relevant data and information to make an informed decision

• Sought advice from mentors or supervisors for guidance

• Implemented a decision-making framework to evaluate options
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Q3. Best hosting experience received and what made it special?
Ans. 
My best hosting experience was at a beach resort in Hawaii.
• Exceptional customer service from the staff

• Beautiful and well-maintained facilities

• Delicious and diverse food options

• Exciting and engaging activities offered

• Stunning views and relaxing atmosphere
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Q1. Tell me something about yourself Why should we hire you? New skill you have learned Why you want to join us?
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Q2. All above questions shared
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Q1. Tell me about basic introductions
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Basic introductions involve greeting someone and providing your name and possibly some additional information about yourself.
• Start by greeting the person, such as 'Hello' or 'Hi'

• Provide your name, such as 'My name is John'

• Optionally, share some additional information about yourself, like 'I work as a Customer Support Executive at XYZ Company'

• End with a question or statement to continue the conversation, like 'How can I
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Q2. Tell me about inhand salary
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Inhand salary refers to the amount of money an employee receives after deductions such as taxes and other withholdings.
• Inhand salary is the actual amount an employee takes home after deductions for taxes, insurance, and other benefits.

• It is different from the gross salary, which is the total amount before deductions.

• Inhand salary can vary based on factors such as tax rates, insurance premiums, and other deductions.

• Empl...read more
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Q1. Brief introduction
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Q2. Tell me about family backgrounds
Ans. 
My family background is diverse and includes a mix of cultures and traditions.
• My family consists of members from different cultural backgrounds.

• We celebrate various holidays and traditions from different cultures.

• Family gatherings often involve a blend of different cuisines and customs.
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Q3. Why you want to join this company
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I am impressed by the company's reputation for excellent customer service and innovative solutions.
• Company's reputation for excellent customer service

• Innovative solutions offered by the company

• Opportunity for growth and development in the company
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Knowledge of technical aspects related to games.

Q1. How do you handle customer support in a CX (Customer Experience) role?
Ans. 
I handle customer support in a CX role by actively listening to customers, empathizing with their concerns, and providing timely and effective solutions.
• Actively listen to customers to understand their concerns and needs

• Empathize with customers to show understanding and build rapport

• Provide timely and effective solutions to resolve customer issues

• Follow up with customers to ensure their satisfaction and address any fur
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Q2. Game issues gamers face during gameplay, i.e. Fps, lag, network related questions.
Ans. 
Gamers often face issues like low FPS, lag, and network connectivity problems during gameplay.
• Low FPS can be caused by outdated hardware or software, high graphics settings, or background processes.

• Lag can be due to poor internet connection, server issues, or high ping.

• Network connectivity problems can be resolved by checking router settings, using wired connection, or contacting ISP for assistance.
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Q3. Practical questions like how you can handle a customer who faced this issue relatedto game for example network related. Then how can you help him.
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Q1. Salary discussion
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Q2. Discussion related to Shift timings, increment etc.
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