convergys india services Interview Questions, Process, and Tips

I tend to overthink things at times, which can slow down my decision-making process.

• Overthinking can lead to analysis paralysis

• I am working on improving my decision-making skills

• I try to prioritize tasks to avoid getting overwhelmed

The 7 tools of quality are basic problem-solving tools used to identify and solve quality-related issues.

• Check sheets

• Control charts

• Histograms

• Pareto charts

• Scatter diagrams

• Flowcharts

• Cause-and-effect diagrams

Feedback can be of various types such as positive, negative, constructive, and destructive.

• Positive feedback: Appreciation for good work done

• Negative feedback: Criticism for poor performance

• Constructive feedback: Suggestions for improvement

• Destructive feedback: Personal attacks or insults

• Feedback can also be formal or informal, direct or indirect, and solicited or unsolicited

KRA of quality is to ensure that products or services meet or exceed customer expectations and comply with industry standards.

• Establishing quality standards and procedures

• Monitoring and measuring performance against those standards

• Identifying and addressing areas for improvement

• Ensuring compliance with industry regulations and standards

• Providing training and support to employees

• Collaborating with other departments to i...read more