Sr. Representative Operations
Sr. Representative Operations Interview Questions and Answers
Q1. In Event Manager, if you see a critical error stating Power State Failure which is causing BSOD, what could be the faulty part ?
Possible faulty part causing Power State Failure BSOD in Event Manager.
Faulty power supply unit (PSU)
Corrupted or outdated device drivers
Overheating of CPU or GPU
Hardware failure of RAM or hard drive
Malware or virus infection
Incompatible software or hardware
Faulty motherboard or CPU
Insufficient power supply to the system
Q2. What is Bios, POST, IPV4, IP6, IP configuration, SSD, Display Setting, Antivirus, Firewall, SATA, Defragmentation, Device Manager.
These are technical terms related to computer hardware and software.
BIOS (Basic Input/Output System) is a firmware that initializes hardware during boot-up.
POST (Power-On Self-Test) is a diagnostic test that checks hardware components during boot-up.
IPV4 and IPV6 are protocols used for communication over the internet.
IP configuration refers to the settings used to connect to a network.
SSD (Solid State Drive) is a type of storage device that uses flash memory.
Display settings ...read more
Q3. What is Blue Screen of Death ?
Blue Screen of Death (BSOD) is an error screen displayed on Windows operating systems when a critical system error occurs.
BSOD is also known as a stop error or system crash
It is usually caused by hardware or software issues
BSOD displays a message with error codes and may require a system restart
Examples of BSOD errors include IRQL_NOT_LESS_OR_EQUAL, PAGE_FAULT_IN_NONPAGED_AREA, and SYSTEM_SERVICE_EXCEPTION
Q4. What is the full form of UEFI ?
UEFI stands for Unified Extensible Firmware Interface.
UEFI is a replacement for BIOS.
It provides a more secure boot process.
It supports larger hard drives and faster boot times.
UEFI is used in modern computers and laptops.
Examples of UEFI implementations include Intel's EFI and Apple's Open Firmware.
Q5. What is difference between compound and simple interest?
Compound interest includes interest on both principal and accumulated interest, while simple interest only includes interest on the principal.
Simple interest is calculated only on the principal amount.
Compound interest is calculated on both the principal and the accumulated interest.
Compound interest yields higher returns than simple interest over time.
Simple interest is commonly used for short-term loans, while compound interest is used for long-term investments.
The formula ...read more
Q6. What are the essential elements of good customer service?
Good customer service involves listening, empathy, promptness, and going above and beyond.
Active listening to understand customer needs
Showing empathy and understanding towards customer concerns
Prompt and timely response to customer queries and complaints
Going above and beyond to exceed customer expectations
Providing personalized solutions to meet individual customer needs
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Q7. What is POST and BIOS ?
POST and BIOS are computer system processes.
POST stands for Power-On Self Test and is a diagnostic process that checks if the computer hardware is functioning properly.
BIOS stands for Basic Input/Output System and is a firmware that initializes and controls the hardware components of the computer.
POST runs before BIOS and checks the CPU, memory, and other hardware components for errors.
BIOS then loads the operating system from the hard drive or other storage device.
Both POST ...read more
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