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convergys india services

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3.5

based on 292 Reviews

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convergys india services Senior Representative Interview Questions and Answers

Updated 30 Apr 2023

convergys india services Senior Representative Interview Experiences

1 interview found

Senior Representative Interview Questions & Answers

user image Jhalak kapoor

posted on 30 Apr 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

It was related to simple computer based knowledge and general english test.

Round 2 - One-on-one 

(3 Questions)

  • Q1. It was a virtual interview with the company recruiterz
    • Add your answer
  • Q2. They asked about family, about educations qualification, asked abiut recent market trends and ways to help a customer.
    • Add your answer
  • Q3. What is your goal for next 5 years? Why are you choosing this job? What are your expectations from the company?
    • Add your answer

Interview Preparation Tips

Topics to prepare for convergys india services Senior Representative interview:
  • Customer Relationship
  • customer support

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Interview Tips & Stories
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Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
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Interview questions from similar companies

Senior Representative Interview Questions & Answers

Concentrix Corporation user image Anandha Kumar P

posted on 2 Aug 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

It was an aptitude test called "amcat" that checks the English knowledge by writing an essay which gives the topic on the spot.

Round 2 - Aptitude Test 

Second round was versant test.

Round 3 - Technical 

(2 Questions)

  • Q1. Chargeback question - How many days the merchant will be taken to respond the chargeback once it is filed?
    • Add your answer
  • Q2. What was the difficult scenario you have faced in the process?
  • Ans. 

    Dealing with a difficult customer complaint and resolving it effectively.

    • Remaining calm and empathetic while listening to the customer's concerns

    • Offering a solution that meets the customer's needs and expectations

    • Following up to ensure the issue has been resolved satisfactorily

    • Answered by AI
    Add your answer

Senior Representative Interview Questions & Answers

Cognizant user image Anonymous

posted on 10 Feb 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Self introduction
    • Add your answer
Round 2 - Aptitude Test 

Versant test which was taken online

Round 3 - Technical 

(1 Question)

  • Q1. A round with the ops manager
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Pathetic experience

Senior Representative Interview Questions & Answers

Teleperformance user image Amrin Nisha

posted on 1 Sep 2021

I applied via Naukri.com

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Tell me about yourself and education about some skill development

Senior Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 1 Jan 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Dec 2023. There were 5 interview rounds.

Round 1 - AMCAT 

(1 Question)

  • Q1. This round will be just like versant.
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself and your experience
    • Add your answer
Round 3 - Versant  

(1 Question)

  • Q1. Voice based questions
    • Add your answer
Round 4 - Operation  

(1 Question)

  • Q1. About yourself and your experience
    • Add your answer
Round 5 - Client Interview 

(2 Questions)

  • Q1. Senario based questions
    • Add your answer
  • Q2. How do you handle high rated client
  • Ans. 

    Handle high rated clients with professionalism, communication, and problem-solving skills.

    • Maintain open and clear communication with the client to understand their needs and expectations.

    • Provide timely responses and updates to ensure the client feels valued and informed.

    • Address any issues or concerns promptly and effectively to maintain a positive relationship.

    • Go above and beyond to exceed the client's expectations and...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared be you go for interview

Senior Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 11 Nov 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

General aptitude test and typing test

Round 3 - HR 

(1 Question)

  • Q1. General Question related to work experience
    • Add your answer
Round 4 - One-on-one 

(3 Questions)

  • Q1. Manager round: Questions related to shifts and flexibility
    • Add your answer
  • Q2. Rotational shifts!
    • Add your answer
  • Q3. Flexible to do 24/7 work!
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - This job is for 3rd Party employees for Google, and I was working for Operations in YouTube process.
Google perks and benefits are given to all employees of YouTube process.

Senior Representative Interview Questions & Answers

Concentrix Corporation user image Md Asrarul Hoda

posted on 12 Oct 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Amcat test 

(2 Questions)

  • Q1. In the Amcat test, they ask to write an essay on the given topic in 200 to 300 words.
    • Add your answer
  • Q2. I was given a topic on the impact of social media on the teenagers. Here, we have to make sure that there is no grammatical error and spelling mistakes. Also, you need to maintain your thought flow. Here, ...
    • Add your answer
Round 3 - Varsant test 

(1 Question)

  • Q1. In the varsant test, there are questions related to grammar, typing test, voice listening and email writing.
    • Add your answer
Round 4 - Technical 

(1 Question)

  • Q1. In the Ops round, someone from the process ask you questions related to the field you are getting hired.
    • Add your answer
Round 5 - Personality Assessment 

(1 Question)

  • Q1. In this round, they give you 85 questions that you need to answer within 20 minutes. This test is to develop understanding about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - In order to clear the test, you need to be sound in grammar and have a good typing speed altogether.

Senior Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 9 Dec 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Aptitude, reasoning etc..,

Senior Representative Interview Questions & Answers

Concentrix Corporation user image Yogesh Mallya

posted on 18 Apr 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer

Senior Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 30 May 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Indeed and was interviewed in Apr 2024. There were 2 interview rounds.

Round 1 - Assignment 

Amcat written and voice assessment

Round 2 - Aptitude Test 

Amcat assessment with lock down browser

More about working at convergys india services

convergys india services Interview FAQs

How many rounds are there in convergys india services Senior Representative interview?
convergys india services interview process usually has 3 rounds. The most common rounds in the convergys india services interview process are Resume Shortlist, Aptitude Test and One-on-one Round.

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convergys india services Senior Representative Salary
based on 10 salaries
₹3.4 L/yr - ₹4.4 L/yr
7% less than the average Senior Representative Salary in India
View more details

convergys india services Senior Representative Reviews and Ratings

based on 2 reviews

4.5/5

Rating in categories

3.5

Skill development

3.5

Work-Life balance

3.5

Salary & Benefits

5.0

Job Security

3.5

Company culture

2.0

Promotions/Appraisal

4.0

Work Satisfaction

Explore 2 Reviews and Ratings
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