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convergys india services Interview Questions and Answers

Updated 5 Feb 2024

Q1. Explain stdio.h and why do we use it?

Ans.

stdio.h is a header file in C programming language used for input/output operations.

  • It contains functions like printf() and scanf() for input/output operations

  • It also contains constants like FILENAME_MAX for file handling

  • It is included in C programs using #include directive

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Q2. 7 tools of quality?

Ans.

The 7 tools of quality are basic problem-solving tools used to identify and solve quality-related issues.

  • Check sheets

  • Control charts

  • Histograms

  • Pareto charts

  • Scatter diagrams

  • Flowcharts

  • Cause-and-effect diagrams

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Q3. What are your weeknesses?

Ans.

I tend to overthink things at times, which can slow down my decision-making process.

  • Overthinking can lead to analysis paralysis

  • I am working on improving my decision-making skills

  • I try to prioritize tasks to avoid getting overwhelmed

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Q4. Types of feedback?

Ans.

Feedback can be of various types such as positive, negative, constructive, and destructive.

  • Positive feedback: Appreciation for good work done

  • Negative feedback: Criticism for poor performance

  • Constructive feedback: Suggestions for improvement

  • Destructive feedback: Personal attacks or insults

  • Feedback can also be formal or informal, direct or indirect, and solicited or unsolicited

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Q5. KRA of quality?

Ans.

KRA of quality is to ensure that products or services meet or exceed customer expectations and comply with industry standards.

  • Establishing quality standards and procedures

  • Monitoring and measuring performance against those standards

  • Identifying and addressing areas for improvement

  • Ensuring compliance with industry regulations and standards

  • Providing training and support to employees

  • Collaborating with other departments to improve quality

  • Communicating quality goals and results to s...read more

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Q6. Choose any topic to speak fluently.

Ans.

The impact of artificial intelligence on the future of work

  • AI is transforming industries by automating tasks and improving efficiency

  • Concerns about job displacement and the need for upskilling and reskilling

  • Opportunities for new job creation in AI-related fields

  • Examples: AI in healthcare diagnosing diseases, AI in manufacturing optimizing production processes

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Q7. Opos rpound taken by mnger

Ans.

I'm sorry, but I cannot understand the question. Please provide more context.

  • Please provide more information or rephrase the question.

  • It is unclear what is being asked.

  • Without additional context, I cannot provide a meaningful answer.

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Q8. What is FSMO Roles?

Ans.

FSMO (Flexible Single Master Operations) Roles are specialized Active Directory domain controller tasks.

  • There are 5 FSMO roles: Schema Master, Domain Naming Master, RID Master, PDC Emulator, and Infrastructure Master.

  • These roles are responsible for performing specific tasks within the Active Directory environment.

  • For example, the PDC Emulator role handles password changes and time synchronization in a domain.

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Q9. How DHCP works?

Ans.

DHCP is a network protocol that automatically assigns IP addresses to devices on a network.

  • DHCP server assigns IP addresses to devices on the network

  • DHCP client requests an IP address from the DHCP server

  • DHCP lease time determines how long an IP address is valid for

  • DHCP relay agent forwards DHCP messages between clients and servers

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